AWS Machine Learning

JANUARY 28, 2025

Evaluation algorithm Computes evaluation metrics to model outputs. Different algorithms have different metrics to be specified. It keeps records of experiment names, run identifiers, parameter settings, performance metrics, tags, and locations of artifacts. Remember to always following the least privilege access principle.

Management 120

Management APIs Engineering Metrics 120

AWS Machine Learning

OCTOBER 2, 2024

However, scaling up generative AI and making adoption easier for different lines of businesses (LOBs) comes with challenges around making sure data privacy and security, legal, compliance, and operational complexities are governed on an organizational level. In this post, we discuss how to address these challenges holistically.

Government 132

Government APIs Enterprise Best practices 132

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. Valid government-issued ID (driver’s license, passport, etc.)

Best practices 101

Best practices APIs Metrics Accountability 101

AWS Machine Learning

MAY 9, 2024

Organizations across industries face numerous challenges implementing generative AI across their organization, such as lack of clear business case, scaling beyond proof of concept, lack of governance, and availability of the right talent. What is an AI/ML CoE?

Government 134

Government Best practices Benchmark Metrics 134

AWS Machine Learning

MARCH 25, 2025

However, you need to set up the infrastructure, implement data governance, and enable security and monitoring. The ability to quickly retrieve and analyze session data empowers developers to optimize their applications based on actual usage patterns and performance metrics.

APIs 124

APIs Management Government Healthcare 124

AWS Machine Learning

NOVEMBER 19, 2024

Plus, learn how to evolve from data aggregation to data semantics to support data-driven applications while maintaining flexibility and governance. In this session, learn best practices for effectively adopting generative AI in your organization. This session covers best practices for a responsible evaluation.

APIs 111

APIs Enterprise Best practices Government 111

AWS Machine Learning

FEBRUARY 5, 2025

Some links for security best practices are shared below but we strongly recommend reaching out to your account team for detailed guidance and to discuss the appropriate security architecture needed for a secure and compliant deployment. Dialog Rails: These maintain the conversational flow as defined by the developer.

Chatbots 117

Chatbots Construction Best practices APIs 117

AWS Machine Learning

DECEMBER 5, 2022

Then we dive into the two key metrics used to evaluate a biometric system’s accuracy: the false match rate (also known as false acceptance rate) and false non-match rate (also known as false rejection rate). Finally, we discuss a framework and best practices for performing an evaluation of an identity verification service.

Metrics 98

Metrics Best practices Banking APIs 98

TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. His background includes transforming organizations, implementing best practices, and optimizing processes enhancing operational excellence. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

AWS Machine Learning

APRIL 29, 2025

Data Reply has partnered with AWS to offer support and best practices to help integrate responsible AI and red teaming into your workflows, helping you build secure AI models. It generates a detailed visual report with metrics and measurements of potential bias, helping organizations understand and address imbalances.

industry standards 76

industry standards Healthcare Government Consulting 76

AWS Machine Learning

JULY 19, 2023

They provide a factsheet of the model that is important for model governance. However, when solving a business problem through a machine learning (ML) model, as customers iterate on the problem, they create multiple versions of the model and they need to operationalize and govern multiple model versions.

Government 98

Government Best practices Metrics Enterprise 98

AWS Machine Learning

AUGUST 7, 2024

In the face of these challenges, MLOps offers an important path to shorten your time to production while increasing confidence in the quality of deployed workloads by automating governance processes. Aligning with AWS multi-account best practices The solution outlined in this post spans across several accounts in a given AWS organization.

Government 121

Government Benchmark Scripts Enterprise 121

Global Response

FEBRUARY 26, 2024

Compliance with regulations : Medical call centers must comply with regulations governing healthcare, data protection, and patient rights. Best practices for medical call center success For a medical call center to succeed, it must ensure high-quality service, efficiency, and compliance with healthcare standards.

Best practices 62

Best practices Call Center Healthcare Education 62

360Connext

JANUARY 5, 2022

Beyond just collecting feedback, you worked to begin understanding the correlations between customer feedback and larger companywide metrics that matter, and closed the loop with customers to help them know their feedback was valuable and meaningful. . Related Resources: [Guide] SMIRC Goals checklist.

Journey mapping 188

Journey mapping Customer Experience Education Feedback 188

Callminer

FEBRUARY 4, 2021

“The pandemic has made it difficult for customers to establish contact with many businesses and government departments…”. Now more than ever, organizations need to actively manage the Average-Speed-of-Answer (ASA) metric. Often, the only way a customer can contact an organization is through the contact center.

Call Center 345

Call Center Contact Center Finance Consulting 345

AWS Machine Learning

JANUARY 13, 2023

Standardize building and reuse of AI solutions across business functions and AI practitioners’ personas, while ensuring adherence to enterprise best practices: Automate and standardize the repetitive undifferentiated engineering effort. Secure and govern all capabilities as per TR’s enterprise standards. The challenges.

Government 98

Government Engineering Enterprise APIs 98

AWS Machine Learning

OCTOBER 5, 2023

Artificial intelligence (AI) and machine learning (ML) have seen widespread adoption across enterprise and government organizations. We go through several steps, including data preparation, model creation, model performance metric analysis, and optimizing inference based on our analysis.

Benchmark 126

Benchmark Best practices Metrics Government 126

inmoment

JUNE 8, 2020

Whether companies are new to the CX world or looking to brush up their brand, it never hurts to (re)visit the building blocks of effective CX governance. A well-governed CX program can help brands achieve transformational success, a better bottom line, and an improved experience for their customers. Visibility. Accountability.

Government 52

Government Construction Accountability Metrics 52

AWS Machine Learning

NOVEMBER 22, 2023

By using the Framework, you will learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. Pursue Metrics-Driven Quality and Continuous Improvement In IDP, what gets measured gets improved.

Best practices 122

Best practices Metrics Feedback Enterprise 122

AWS Machine Learning

NOVEMBER 29, 2023

And we continue to work hand-in-hand with customers to operationalize responsible AI with purpose-built tools like Amazon SageMaker Clarify , ML Governance with Amazon SageMaker , and more. During human-based evaluations, customers define use case-specific metrics (e.g., relevance, style, and brand voice).

Government 133

Government Metrics Benchmark Banking 133

Hodusoft

JANUARY 8, 2025

They must provide updates to customers about the policies that govern financial transactions. Best Practices for Implementing Contact Center Solutions in MFIs To fully capitalize on the potential of contact centers and VoIP solutions, MFIs must follow certain best practices when implementing these technologies: 1.

voip 52

voip Contact Center Contact center software contact center solutions 52

AWS Machine Learning

SEPTEMBER 28, 2023

Regulated and compliance-oriented industries, such as financial services, healthcare and life sciences, and government institutes, face unique challenges in ensuring the secure and responsible consumption of these models. In addition, API Registries enabled centralized governance, control, and discoverability of APIs.

APIs 123

APIs Government Enterprise Engineering 123

AWS Machine Learning

SEPTEMBER 28, 2023

Today, we are excited to build on this foundation and introduce new security and governance capabilities – Amazon Bedrock is now a HIPAA eligible service and can be used in compliance with GDPR, allowing even more customers to benefit from generative AI.

APIs 141

APIs Enterprise Best practices Government 141

AWS Machine Learning

APRIL 22, 2024

Organizations are facing ever-increasing requirements for sustainability goals alongside environmental, social, and governance (ESG) practices. Establish a metrics pipeline to provide insights into the sustainability contributions of your generative AI initiatives. A Gartner, Inc. Figure 7: The generative AI lifecycle 11.

Best practices 141

Best practices Benchmark Transportation Engineering 141

AWS Machine Learning

FEBRUARY 25, 2025

Organizations trust Alations platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering innovation at scale. Amazon Q Business only provides metric information that you can use to monitor your data source sync jobs. Enter an easily identifiable application name, and choose Save.

Enterprise 110

Enterprise Engineering APIs Accountability 110

AWS Machine Learning

DECEMBER 19, 2023

However, putting an ML model into production at scale is challenging and requires a set of best practices. Data and model management provide a central capability that governs ML artifacts throughout their lifecycle. The automated pipeline includes steps for out-of-the-box model storage and metric tracking.

Analytics 134

Analytics Engineering Government Best practices 134

AWS Machine Learning

JUNE 25, 2024

A new automatic dashboard for Amazon Bedrock was added to provide insights into key metrics for Amazon Bedrock models. From here you can gain centralized visibility and insights to key metrics such as latency and invocation metrics. Optionally, you can select a specific model to isolate the metrics to one model.

Metrics 125

Metrics APIs Government Big data 125

Totango

OCTOBER 25, 2023

Our primary goal is driving ARR, so clearly understanding the metrics across the journey, like onboarding, that directly impacts that goal is crucial. Our Global Governance team now supports the network of CSMs working in regions with a shared set of principles and best practices.

Customer Experience 113

Customer Experience Best practices Finance Enterprise 113

AWS Machine Learning

SEPTEMBER 11, 2024

Optimizing the artificial intelligence and machine learning (AI/ML) data preparation workload on AWS with sustainability best practices helps reduce the carbon footprint and the cost. Next, you can use governance to share information about the environmental impact of your model.

Metrics 120

Metrics Best practices Enterprise Accountability 120

AWS Machine Learning

MAY 31, 2024

The following solution discusses a reference architecture pattern using Knowledge Bases for Amazon Bedrock and best practices to support your data subject’s right to be forgotten request in your organization. It is intended to showcase commonly followed best practices. Who does GDPR apply to?

Best practices 133

Best practices APIs Accountability Personalization 133

CCNG

JANUARY 4, 2023

One manager said it feels like efforts at improving these satisfaction metrics have “hit a wall.” Government Industry sectors with the highest levels of callers reporting their biggest pain point is agents not knowing answers. Consider a knowledge management {KM} system that reduces your Average Handle Time metric from 5 minutes to 4.5

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

AWS Machine Learning

FEBRUARY 29, 2024

Model governance – The Amazon SageMaker Model Registry integration allows for tracking model versions, and therefore promoting them to production with confidence. Each modeling unit is a sequence of up to six steps for training an ML model: process, train, create model, transform, metrics, and register model. The model_unit.py

Scripts 129

Scripts Engineering Metrics Best practices 129

Totango

DECEMBER 1, 2021

Follow a clear plan on governance and decision making. This should reference your KPI metrics and lay out a path to achieve each. Follow a Clear Plan on Governance and Decision making. Effective execution of an agile CS plan depends on following good governance and decision-making practices. Allocate resources.

Government 103

Government Journey mapping Accountability Benchmark 103

AWS Machine Learning

APRIL 25, 2024

Government agencies summarize lengthy policy documents and reports to help policymakers strategize and prioritize goals. In this post, we explore leading approaches for evaluating summarization accuracy objectively, including ROUGE metrics, METEOR, and BERTScore.

Metrics 136

Metrics Benchmark Government Calibration 136

Vistio

MAY 8, 2023

[ 8:46 – 9:05 ] Remember The Good Hearts Law: when a metric becomes a target it ceases to be a good metric, because behavior will change to achieve the metric, and not necessarily to produce the intended consequences. Then measure that in every way you can, because we aren’t saying metrics are unhelpful.

Metrics 52

Metrics Customer Experience Airlines Government 52

Voiance

JULY 16, 2019

Providing quality business and government services often requires interacting with the private information of customers and constituents. Private and public organizations alike must take active measures to make sure that data stays secure—and to vet potential vendors to make sure they do the same.

industry standards 67

industry standards Government Best practices Metrics 67

CX Journey

OCTOBER 28, 2014

Image courtesy of shenamt Do you have a governance structure in place for your customer experience efforts? A solid foundation for any customer experience management effort must include a governance structure. What is governance? According to BusinessDictionary.com , governance is the. But what does that mean?

Government 62

Government Accountability Customer centricity Coaching 62