AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. Valid government-issued ID (driver’s license, passport, etc.)

Best practices 101

Best practices APIs Metrics Accountability 101

AWS Machine Learning

FEBRUARY 5, 2025

Some links for security best practices are shared below but we strongly recommend reaching out to your account team for detailed guidance and to discuss the appropriate security architecture needed for a secure and compliant deployment. Dialog Rails: These maintain the conversational flow as defined by the developer.

Chatbots 115

Chatbots Construction Best practices APIs 115

AWS Machine Learning

AUGUST 7, 2024

In the face of these challenges, MLOps offers an important path to shorten your time to production while increasing confidence in the quality of deployed workloads by automating governance processes. Aligning with AWS multi-account best practices The solution outlined in this post spans across several accounts in a given AWS organization.

Government 121

Government Benchmark Scripts Enterprise 121

Callminer

FEBRUARY 4, 2021

The pandemic has made it difficult for customers to establish contact with many businesses and government departments…”. People need help, so ensuring that your contact center can provide that to the best of your ability during these trying times is critical to ensure customers don’t lose faith in your services, products or brand.

Call Center 345

Call Center Contact Center Finance Consulting 345

AWS Machine Learning

FEBRUARY 29, 2024

Model governance – The Amazon SageMaker Model Registry integration allows for tracking model versions, and therefore promoting them to production with confidence. You can then iterate on preprocessing, training, and evaluation scripts, as well as configuration choices. script is used by pipeline_service.py The model_unit.py

Scripts 129

Scripts Engineering Metrics Best practices 129

Balto

JUNE 23, 2022

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52

Scripts Coaching Contact Center Surveys 52

AWS Machine Learning

FEBRUARY 25, 2025

Organizations trust Alations platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering innovation at scale. As a security best practice, storing the client application data in Secrets Manager is recommended. Enter an easily identifiable application name, and choose Save.

Enterprise 107

Enterprise Engineering APIs Accountability 107

JustCall

NOVEMBER 6, 2024

To stay in the clear, you just need to follow specific regulations and cold-calling best practices (aka maintain a positive phone number reputation). We’ve got nine practical tips that’ll save the day (and your precious dials). #1 Dialing your best leads first will significantly increase your connection and conversion rate.

Telemarketing 52

Telemarketing Real estate Best practices Sales 52

AWS Machine Learning

SEPTEMBER 14, 2023

Integrating security in our workflow Following the best practices of the Security Pillar of the Well-Architected Framework , Amazon Cognito is used for authentication. Internal documents in this context can include generic customer support call scripts, playbooks, escalation guidelines, and business information.

APIs 126

APIs Healthcare Scripts Engineering 126

AWS Machine Learning

MARCH 23, 2023

To learn more about real-time endpoint architectural best practices, refer to Creating a machine learning-powered REST API with Amazon API Gateway mapping templates and Amazon SageMaker. Joe Kovba is a Cloud Center of Excellence Practice Lead within the Leidos Digital Modernization Accelerator under the Office of Technology.

Scripts 121

Scripts APIs Government Analytics 121

AWS Machine Learning

FEBRUARY 13, 2023

An administrator can run the AWS CDK script provided in the GitHub repo via the AWS Management Console or in the terminal after loading the code in their environment. With the help of the AWS CDK, we can version control our provisioned resources and have a highly transportable environment that complies with enterprise-level best practices.

Scripts 98

Scripts Best practices Transportation Construction 98

AWS Machine Learning

NOVEMBER 16, 2022

For an example account structure to follow organizational unit best practices to host models using SageMaker endpoints across accounts, refer to MLOps Workload Orchestrator. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices. Prerequisites.

Accountability 98

Accountability Best practices Scripts Engineering 98

AWS Machine Learning

SEPTEMBER 18, 2023

Trained models can be stored, versioned, and tracked in Amazon SageMaker Model Registry for governance and management. Each stage in the ML workflow is broken into discrete steps, with its own script that takes input and output parameters. Let’s look at sections of the scripts that perform this data preprocessing.

Scripts 133

Scripts APIs Government Construction 133

AWS Machine Learning

AUGUST 10, 2023

As recommended by AWS as a best practice , customers have used separate accounts to simplify policy management for users and isolate resources by workloads and account. You can deploy the management account resources by running the following command: /scripts/organization-deployment/deploy-management-account.sh aws/config.

Scripts 98

Scripts Accountability Metrics Best practices 98

AWS Machine Learning

MAY 23, 2023

With a comprehensive suite of technical artifacts, including infrastructure as code (IaC) scripts, data processing workflows, service integration code, and pipeline configuration templates, PwC’s MLOps accelerator simplifies the process of developing and operating production-class prediction systems. Connect with him on LinkedIn.

Engineering 101

Engineering Government Calibration Scripts 101

Talkdesk

JUNE 18, 2020

By combining the power of a knowledge base, workflow and agent scripting, contact centers can reduce agent effort and provide the best possible customer experience. This is a guest blog from Amanda Verner, Marketing Manager at ProcedureFlow , a Talkdesk AppConnect partner. ProcedureFlow makes your employees experts faster.

Management 63

Management Government Call flow Scripts 63

AWS Machine Learning

JUNE 27, 2023

Machine Learning Operations (MLOps) provides the technical solution to this issue, assisting organizations in managing, monitoring, deploying, and governing their models on a centralized platform. At-scale, real-time image recognition is a complex technical problem that also requires the implementation of MLOps.

Engineering 118

Engineering APIs Scripts Entertainment 118

AWS Machine Learning

MAY 8, 2023

It offers many native capabilities to help manage ML workflows aspects, such as experiment tracking, and model governance via the model registry. This can be a challenge for enterprises in regulated industries that need to keep strong model governance for audit purposes. You can use this script add_users_and_groups.py

APIs 97

APIs Government Accountability Scripts 97

AWS Machine Learning

SEPTEMBER 28, 2023

It stores models, organizes model versions, captures essential metadata and artifacts such as container images, and governs the approval status of each model. Model evaluation The models undergo training and hyperparameter tuning, and are subsequently evaluated via the evaluate.py RMSE is used to assess the accuracy of the predictions.

Engineering 123

Engineering Metrics Construction Government 123

Pointillist

JULY 25, 2018

During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script. Governance. Data in any format may be uploaded to this endpoint. This process typically takes 1-2 days. To Summarize.

Analytics 93

Analytics Government Metrics Upselling 93

Calltools

NOVEMBER 2, 2022

Avoid these dialing practices: Overdialing, least call routing, and the wrong dialer type. Use proper scripts: The information in your scripts should be 100% accurate and sensitive to consumer needs. An overly aggressive or misleading script will harm your company’s reputation. Phone Number Management.

Scripts 52

Scripts Abandon Call Government Best practices 52

Micah Solomon

OCTOBER 22, 2018

Script everything.” Scripts can’t solve every customer situation, because customers refuse to follow a script themselves! Script nothing.” Metrics and ‘best practices’ like 80-20 are carved in stone.” Here’s an article from me on this important subject. to neglect 20% of them).

Customer Service 40

Customer Service Scripts Consulting Consulting 40

AWS Machine Learning

AUGUST 8, 2022

ML@Edge is a concept that decouples the ML model’s lifecycle from the app lifecycle and allows you to run an end-to-end ML pipeline that includes data preparation, model building, model compilation and optimization, model deployment (to a fleet of edge devices), model execution, and model monitoring and governing. Permission: Execute: OWNER.

Management 98

Management Accountability Engineering Scripts 98

Callminer

MARCH 6, 2020

Of course, no one will ever know absolutely everything about the product, and neither will they be able to have a pre-scripted answer to every question. There is no right or wrong answer to the question, but rather, we get to see how they work their way through a complicated situation and arrive at the best possible solution, in their mind.

Management 207

Management Customer Service Consulting Consulting 207

AWS Machine Learning

SEPTEMBER 1, 2023

The infrastructure code for all these accounts is versioned in a shared service account (advanced analytics governance account) that the platform team can abstract, templatize, maintain, and reuse for the onboarding to the MLOps platform of every new team. This can influence the model’s suitability for different tasks.

Engineering 129

Engineering Accountability Construction APIs 129

Callminer

MARCH 6, 2020

Of course, no one will ever know absolutely everything about the product, and neither will they be able to have a pre-scripted answer to every question. There is no right or wrong answer to the question, but rather, we get to see how they work their way through a complicated situation and arrive at the best possible solution, in their mind.

Management 182

Management Customer Service Consulting Consulting 182

CSM Magazine

JANUARY 29, 2024

Train teams to recognize the signs that a call is actually a test call—for example, overly scripted language or formulaic questions. Furnish agents with informational scripts. Periodically review your call center’s internal processes, policies, and training protocols to make sure they’re up-to-date and reflect best practices.

Calibration 52

Calibration Call Center Scripts Telecommunications 52

AWS Machine Learning

OCTOBER 19, 2022

SageMaker MMS expects a Python script that implements the following functions to load the model, preprocess input data, get predictions from the model, and postprocess the output data: input_fn() – Responsible for deserializing and preprocessing the input data. predict_fn() – Responsible for generating inferences from the model.

Finance 98

Finance Analytics Government Scripts 98

AWS Machine Learning

SEPTEMBER 9, 2022

Each project maintained detailed documentation that outlined how each script was used to build the final model. In many cases, this was an elaborate process involving 5 to 10 scripts with several outputs each. These had to be manually tracked with detailed instructions on how each output would be used in subsequent processes.

Engineering 98

Engineering Healthcare APIs Scripts 98

Noble Systems

AUGUST 27, 2020

Call scripts and unified workflows to lead agents/rep through a call, with the ability to push customer information from the CRM to the agent screen. Call Recording for verifying sales, payments, adherence to best practices, and compliance with regulations, and to improve quality and see where training might be needed.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

aircall

JANUARY 19, 2021

The Merriam-Webster dictionary puts them together and defines autonomy as “the quality or state of being self-governing” or “self-directing freedom.” . In a business sense, an autonomous workplace refers to a workplace where employees have the tools to govern themselves within the parameters given to them by the company.

voip 62

voip Interactive Voice Response Sales Government 62

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

Call Center 52

Call Center Scripts CRM Contact Center 52

iCiDIGITAL

NOVEMBER 5, 2018

Just as we’ve developed conventions for structure and behavior for websites and web applications, we’re currently working to develop conventions and best practices for these types of interfaces. We start by scripting a story about your potential users. Uncover User Intentions. ”, etc.).

Chatbots 45

Chatbots Government Scripts Best practices 45

NobelBiz

JUNE 19, 2023

Key Best Practices in Call Center Monitoring Here, we delve into the must-have protocols and best practices for call center monitoring: Regular Training & Coaching: Frequent coaching sessions and workshops ensure your agents stay updated with product knowledge and customer service skills.

Call Center 52

Call Center Coaching Contact Center Metrics 52

JustCall

APRIL 12, 2023

Some of its key features are: Capability to integrate third-party chatbots Script customization Platform API Can integrate with a variety of software, including Salesforce Screen recording Zendesk One of the best-known call center software, Zendesk makes it really easy for call center agent to use VoIP along with its ticketing system.

virtual call center 52

virtual call center call center solutions Call Center call center software 52

Balto

JANUARY 14, 2025

Data Governance: Effective data governance is crucial for managing data overload and ensuring data quality. Data Governance Policies: Establish clear policies to ensure data accuracy, security, and accessibility. What are the best practices for implementing call center analytics? Absolutely.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Balto

FEBRUARY 6, 2023

When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip. Retrieved February 7, 2023, from [link] Balto.

Contact Center 52

Contact Center Coaching Surveys Scripts 52