ShepHyken

APRIL 9, 2021

However, it’s a best practice to let the phone ring for a second or two. Now, how can you achieve that? First, ditch the scripts. If you’re a new customer support rep, your organization will certainly ask you to follow a script. Reading from a script makes you sound like a robot. And it’s fine.

Customer Service 366

Customer Service Scripts voip contact center solutions 366

Quality Contact Solutions

OCTOBER 4, 2022

For businesses to be successful, it’s essential to determine how to get quality leads. You know your target audience, but what’s the best way to reach them? That’s why we’ve compiled four best practices to help you meet your sales goals and keep your team busy. Set Attainable Goals.

Best practices 111

Best practices Telemarketing outsourcing B2B 111

Callminer

APRIL 23, 2019

Expert PCI Compliance Tips & Best Practices. Below, we’ve rounded up 17 tips and best practices for PCI compliance from industry and regulatory experts. Expand your call recording practices. These steps will save potential fines, better protect customers and reduce the damage in the event of data loss.

Best practices 159

Best practices Call Center Banking Contact Center 159

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. This makes sure your cloud foundation is built according to AWS best practices from the start.

Scripts 129

Scripts Best practices Engineering Accountability 129

CSM Magazine

MARCH 24, 2025

Skilled developers know how to handle these changes without disruptions. Best Practices for Finding the Right Cloud Developers Hiring a cloud developer involves more than just scanning rsums. To get the best results, its important to think carefully about your own needs and the qualities you want in a candidate.

Best practices 52

Best practices Analytics Finance Big data 52

Vistio

JANUARY 27, 2025

In contact centers, scripts have long been a cornerstone of customer interactions. But as customer demands grow more complex and situations become less predictable, relying solely on scripts can hinder an agents ability to deliver exceptional service. However, scripts can also be limiting.

Scripts 52

Scripts Coaching Contact Center Feedback 52

Uniphore

AUGUST 12, 2021

How to build a smarter IVR with a multimodal user expereience. If you’re one of the growing number of contact centers looking to implement a multimodal virtual agent, here are some best practices to get you started. Multimodal Virtual Agent Implementation and Best Practices. View Webinar.

Best practices 98

Best practices Virtual Agent Scripts Call flow 98

Calabrio

MARCH 27, 2025

5 Best Practices to Improve AHT Share Every conversation in a contact centerfrom start to finishholds helpful insights about the customer experience and service performance. In this post, learn from the experts on how monitoring AHT helps you improve contact center performance. It’s called average handle time (AHT).

Average Handle Time 52

Average Handle Time Best practices Contact Center Metrics 52

Totango

JUNE 24, 2022

Knowing how to capitalize on these opportunities can give you an advantage over competitors. How Is Customer Success for SaaS Different from Other Businesses. SaaS technology and supporting apps should be used to implement a data-driven approach to customer success, automate best practices, monitor results, and manage performance.

Best practices 109

Best practices SaaS Journey mapping B2C 109

AWS Machine Learning

JANUARY 24, 2025

In this post, we show you an example of a generative AI assistant application and demonstrate how to assess its security posture using the OWASP Top 10 for Large Language Model Applications , as well as how to apply mitigations for common threats. LLM and LLM agent The LLM provides the core generative AI capability to the assistant.

APIs 110

APIs Scripts Best practices Management 110

Callminer

JULY 23, 2019

However, knowing how to deliver feedback can be tricky. To empower call center leaders to improve agent feedback, we’ve rounded up 25 tips and best practices for delivering effective agent feedback. When you observe calls, write down notes about each agent’s attitude and adherence to your company’s call scripts.

Best practices 140

Best practices Feedback Call Center Coaching 140

AWS Machine Learning

NOVEMBER 22, 2024

This post dives deep into how to set up data governance at scale using Amazon DataZone for the data mesh. Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. To view this series from the beginning, start with Part 1.

Government 98

Government Banking Accountability Engineering 98

AWS Machine Learning

NOVEMBER 15, 2024

At AWS, we help our customers transform responsible AI from theory into practice—by giving them the tools, guidance, and resources to get started with purpose-built services and features, such as Amazon Bedrock Guardrails. Regular evaluations allow you to adjust and steer the AI’s behavior based on feedback and performance metrics.

APIs 110

APIs Government Best practices Metrics 110

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices 102

Best practices APIs Transportation Scripts 102

AWS Machine Learning

JANUARY 10, 2023

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. This post assumes you are familiar with how to deploy a model. Note that the model container also includes any custom inference code or scripts that you have passed for inference.

Best practices 94

Best practices Scripts APIs Metrics 94

AWS Machine Learning

MARCH 14, 2024

With the rapid advancement of FMs, it’s an exciting time to harness their power, but also crucial to understand how to properly use them to achieve business outcomes. For more details about training LLMs on SageMaker, refer to Training large language models on Amazon SageMaker: Best practices and SageMaker HyperPod.

Best practices 132

Best practices Engineering Chatbots Enterprise 132

Callminer

JUNE 3, 2019

But when they’re left in the dark over best practices, product information, company updates and more, they’re unable to accurately portray themselves as a brand expert. These situations put your employees at a high risk to not correctly solve a customer inquiry—something that simply can’t be resolved with a script.

Best practices 140

Best practices Average Handle Time Coaching Analytics 140

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. Gamification is one of the most effective training methods that fosters both loyalty and efficiency.

Best practices 98

Best practices Call Center Gamification Contact center software 98

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. The same advice is valid when defining the functions of your action groups.

Best practices 98

Best practices APIs Metrics Accountability 98

Fonolo

JULY 5, 2022

How to Measure Customer Perception of Your Brand. Here are some best practices to overcome these challenges: 1. Did the agent follow the script to a reasonable degree? The post 3 Call Center Quality Monitoring Best Practices first appeared on Fonolo. Speaking speed. Personalized service. DID YOU KNOW?

Best practices 81

Best practices Call Center Metrics Abandon rate 81

AWS Machine Learning

DECEMBER 16, 2022

In this post, we outline the key benefits and pain points addressed by SageMaker Training Managed Warm Pools, as well as benchmarks and best practices. Guidance on what input mode to select is in the best practices section later in this post. Best practices for using warm pools. Data Input Mode.

Best practices 95

Best practices Management Engineering Benchmark 95

Callminer

JULY 30, 2020

A strong call center rep knows how to deliver both. Most of the time, people do not know how to express displeasure pleasantly. While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued. If you’re unsure how to respond, say “Thank you” and move on.

Call Center 265

Call Center Customer Service Scripts Coaching 265

Fonolo

NOVEMBER 24, 2021

Here we’ll get into the basics of call center IVR and why it’s important, as well as some call center IVR best practices that’ll improve your call center performance. Now that we know the benefits of a strong IVR, let’s explore how call center leaders can optimize IVR to better experience the benefits. What is Call Center IVR?

Interactive Voice Response 87

Interactive Voice Response Best practices Call Center Contact Center 87

JustCall

NOVEMBER 6, 2024

How to avoid getting spam tagged? Now that you know the reasons behind it, let’s break down how to avoid your calls from carrying the dreaded spam-likely label. To stay in the clear, you just need to follow specific regulations and cold-calling best practices (aka maintain a positive phone number reputation). . #5

Telemarketing 52

Telemarketing Real estate Best practices Sales 52

AWS Machine Learning

FEBRUARY 5, 2025

Some links for security best practices are shared below but we strongly recommend reaching out to your account team for detailed guidance and to discuss the appropriate security architecture needed for a secure and compliant deployment. define bot ask how are you "How are you doing?"

Chatbots 100

Chatbots Construction Best practices APIs 100

OctopusTech

JULY 27, 2022

With call center quality monitoring best practices, you can improve your order processing, customer response rate, and call resolution rates by creating high-quality process policies for the growth of your company. . 15 Best practices of Call Center Quality Monitoring. Create a script.

Best practices 62

Best practices Call Center Scripts Contact Center 62

TechSee

APRIL 22, 2024

In this post, we explore how to remove barriers to adoption, significantly amplifying the effectiveness of your CX strategies. To ensure that new technologies are embraced and utilized to their fullest, they must be integrated smoothly into the existing agent dashboards and scripts, requiring minimal shifts from established routines.

APIs 109

APIs Scripts Best practices Technology 109

TechSee

APRIL 22, 2024

In this post, we explore how to remove barriers to adoption, significantly amplifying the effectiveness of your CX strategies. To ensure that new technologies are embraced and utilized to their fullest, they must be integrated smoothly into the existing agent dashboards and scripts, requiring minimal shifts from established routines.

APIs 109

APIs Scripts Best practices Technology 109

Outsource Consultants

JANUARY 16, 2025

At Outsource Consultants, we’ve seen firsthand how implementing contact center quality assurance best practices can transform customer experiences and drive business success — from security to seasonal industries to strategic call center KPI achievement. Consider both objective and subjective metrics.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. We demonstrate how two different personas, a data scientist and an MLOps engineer, can collaborate to lift and shift hundreds of legacy models.

Scripts 142

Scripts APIs Engineering Construction 142

ShepHyken

APRIL 2, 2018

I would like to offer just a few best practices to consider based on my own experience being on both sides of the survey. My Comment: Here’s a short, but excellent, article on the right way to do a customer survey – at the right time, the right length, the right questions, and how to use the results.

Customer Service 137

Customer Service Self service Surveys Scripts 137

Outsource Consultants

JANUARY 24, 2025

This blog post explores the key components, best practices, and cutting-edge technologies that drive effective quality monitoring in contact centers. Agent Evaluation Scorecards Agent evaluation scorecards assess customer interactions based on key criteria such as: Adherence to scripts and compliance guidelines.

Best practices 67

Best practices Contact Center Technology Schedule adherence 67

NobelBiz

SEPTEMBER 3, 2024

In this article, we’ll be discussing how to measure call center productivity, common causes of low productivity, and methods to boost efficiency in your call center. How to Calculate Call Center Productivity? Revisit workflows regularly to ensure they consider best practices and stay current on emerging customer demands.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

AWS Machine Learning

JULY 2, 2024

In this blog post, we show how we optimized torch.compile performance on AWS Graviton3-based EC2 instances, how to use the optimizations to improve inference performance, and the resulting speedups. We benchmarked 45 models using the scripts from the TorchBench repo. Starting with PyTorch 2.3.1, Starting with PyTorch 2.3.1,

Benchmark 119

Benchmark Scripts Metrics APIs 119

UJET

MAY 19, 2020

Inexperienced agents need more in-depth training like call scripts, platform demos, and lessons on best practices. Remote agents aren’t disadvantaged by not having onsite training, It’s just more important that their training is structured and contains all the best practices to be successful.

Scripts 82

Scripts Best practices Coaching Education 82

AWS Machine Learning

JULY 1, 2024

Additionally, we walk through a Python script that automates the identification of idle endpoints using Amazon CloudWatch metrics. This script automates the process of querying CloudWatch metrics to determine endpoint activity and identifies idle endpoints based on the number of invocations over a specified time period.

Scripts 113

Scripts Metrics Best practices Management 113