Quality Contact Solutions

OCTOBER 4, 2022

For businesses to be successful, it’s essential to determine how to get quality leads. You know your target audience, but what’s the best way to reach them? That’s why we’ve compiled four best practices to help you meet your sales goals and keep your team busy. Set Attainable Goals.

Best practices 111

Best practices Telemarketing outsourcing B2B 111

Callminer

APRIL 23, 2019

Expert PCI Compliance Tips & Best Practices. Below, we’ve rounded up 17 tips and best practices for PCI compliance from industry and regulatory experts. Expand your call recording practices. These steps will save potential fines, better protect customers and reduce the damage in the event of data loss.

Best practices 159

Best practices Call Center Banking Contact Center 159

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. This makes sure your cloud foundation is built according to AWS best practices from the start.

Scripts 113

Scripts Best practices Engineering Accountability 113

Uniphore

AUGUST 12, 2021

How to build a smarter IVR with a multimodal user expereience. If you’re one of the growing number of contact centers looking to implement a multimodal virtual agent, here are some best practices to get you started. Multimodal Virtual Agent Implementation and Best Practices. View Webinar.

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Best practices Virtual Agent Scripts Call flow 98

Totango

JUNE 24, 2022

Knowing how to capitalize on these opportunities can give you an advantage over competitors. How Is Customer Success for SaaS Different from Other Businesses. SaaS technology and supporting apps should be used to implement a data-driven approach to customer success, automate best practices, monitor results, and manage performance.

Best practices 106

Best practices SaaS Journey mapping B2C 106

Callminer

JULY 23, 2019

However, knowing how to deliver feedback can be tricky. To empower call center leaders to improve agent feedback, we’ve rounded up 25 tips and best practices for delivering effective agent feedback. When you observe calls, write down notes about each agent’s attitude and adherence to your company’s call scripts.

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Best practices Feedback Call Center Coaching 140

Callminer

JUNE 3, 2019

But when they’re left in the dark over best practices, product information, company updates and more, they’re unable to accurately portray themselves as a brand expert. These situations put your employees at a high risk to not correctly solve a customer inquiry—something that simply can’t be resolved with a script.

Best practices 140

Best practices Average Handle Time Analytics Coaching 140

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. Gamification is one of the most effective training methods that fosters both loyalty and efficiency.

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Best practices Call Center Gamification Contact center software 98

AWS Machine Learning

MARCH 14, 2024

With the rapid advancement of FMs, it’s an exciting time to harness their power, but also crucial to understand how to properly use them to achieve business outcomes. For more details about training LLMs on SageMaker, refer to Training large language models on Amazon SageMaker: Best practices and SageMaker HyperPod.

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Best practices Engineering Chatbots Enterprise 114

Fonolo

JULY 5, 2022

How to Measure Customer Perception of Your Brand. Here are some best practices to overcome these challenges: 1. Did the agent follow the script to a reasonable degree? The post 3 Call Center Quality Monitoring Best Practices first appeared on Fonolo. Speaking speed. Personalized service. DID YOU KNOW?

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Best practices Call Center Metrics Abandon rate 81

Callminer

JULY 30, 2020

A strong call center rep knows how to deliver both. Most of the time, people do not know how to express displeasure pleasantly. While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued. If you’re unsure how to respond, say “Thank you” and move on.

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Call Center Customer Service Scripts Coaching 265

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

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Best practices APIs Transportation Scripts 82

AWS Machine Learning

JANUARY 10, 2023

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. This post assumes you are familiar with how to deploy a model. Note that the model container also includes any custom inference code or scripts that you have passed for inference.

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Best practices Scripts APIs Metrics 73

Fonolo

NOVEMBER 24, 2021

Here we’ll get into the basics of call center IVR and why it’s important, as well as some call center IVR best practices that’ll improve your call center performance. Now that we know the benefits of a strong IVR, let’s explore how call center leaders can optimize IVR to better experience the benefits. What is Call Center IVR?

Interactive Voice Response 87

Interactive Voice Response Best practices Call Center Contact Center 87

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. The same advice is valid when defining the functions of your action groups.

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Best practices APIs Metrics Accountability 86

OctopusTech

JULY 27, 2022

With call center quality monitoring best practices, you can improve your order processing, customer response rate, and call resolution rates by creating high-quality process policies for the growth of your company. . 15 Best practices of Call Center Quality Monitoring. Create a script.

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Best practices Call Center Scripts Contact Center 62

ShepHyken

APRIL 2, 2018

I would like to offer just a few best practices to consider based on my own experience being on both sides of the survey. My Comment: Here’s a short, but excellent, article on the right way to do a customer survey – at the right time, the right length, the right questions, and how to use the results.

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Customer Service Self service Surveys Scripts 139

TechSee

APRIL 22, 2024

In this post, we explore how to remove barriers to adoption, significantly amplifying the effectiveness of your CX strategies. To ensure that new technologies are embraced and utilized to their fullest, they must be integrated smoothly into the existing agent dashboards and scripts, requiring minimal shifts from established routines.

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APIs Scripts Best practices Technology 109

TechSee

APRIL 22, 2024

In this post, we explore how to remove barriers to adoption, significantly amplifying the effectiveness of your CX strategies. To ensure that new technologies are embraced and utilized to their fullest, they must be integrated smoothly into the existing agent dashboards and scripts, requiring minimal shifts from established routines.

APIs 109

APIs Scripts Best practices Technology 109

Hodusoft

NOVEMBER 6, 2024

Achieving Excellence: Best Practices for Contact Center Performance and Quality Assurance Whether you are an entrepreneur or a professional in the contact center industry or any other sector, you know that implementing best practices can enhance performance by leaps and bounds and drive success. They create them.”

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Best practices Contact Center Contact center software Abandon rate 52

AWS Machine Learning

DECEMBER 16, 2022

In this post, we outline the key benefits and pain points addressed by SageMaker Training Managed Warm Pools, as well as benchmarks and best practices. Guidance on what input mode to select is in the best practices section later in this post. Best practices for using warm pools. Data Input Mode.

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Best practices Management Engineering Benchmark 76

Global Response

MARCH 27, 2024

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. Understand customer needs and expectations.

Scripts 62

Scripts Call Center Customer Service Coaching 62

AWS Machine Learning

NOVEMBER 14, 2024

Reactive governance is for finding resources that lack proper tags using tools such as the AWS Resource Groups tagging API, AWS Config rules, and custom scripts. Conclusion In this post, we discussed how to implement a comprehensive tagging strategy to track costs for ML workloads across multiple accounts.

Government 89

Government Best practices Accountability APIs 89

NobelBiz

SEPTEMBER 3, 2024

In this article, we’ll be discussing how to measure call center productivity, common causes of low productivity, and methods to boost efficiency in your call center. How to Calculate Call Center Productivity? Revisit workflows regularly to ensure they consider best practices and stay current on emerging customer demands.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

UJET

MAY 19, 2020

Inexperienced agents need more in-depth training like call scripts, platform demos, and lessons on best practices. Remote agents aren’t disadvantaged by not having onsite training, It’s just more important that their training is structured and contains all the best practices to be successful.

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Scripts Best practices Coaching Education 82

TeleDirect

AUGUST 25, 2022

At TeleDirect, we are experts on how to manage a call center efficiently in the finance sector ! Today, we’re here to share our top three most important practices for financial organizations to remember when running a call center. Financial Industry Best Practices for Customer Service. Let the Experts Do Their Job.

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Best practices Call Center Finance outsourcing 62

Steve DiGioia

JANUARY 6, 2020

Curious. ? Interested in why things are, why they happen, and how to improve on the present way of doing things. Can Go Off Script. ? Nobody needs to write your words. You have little need for coaxing to get it done and seldom need help from others. Able to fill other positions as needed. Now we’re talking! Maybe not.

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Customer Service Scripts Best practices Metrics 200

Callminer

APRIL 30, 2020

. “Few customers will jump for joy because of a transferred call no matter how you handle it, but it’s better to assure them that the action was taken in their favor in order to solve their current problem.” Working from scripts can be helpful, but isn’t enough to turn a decent employee into a great company advocate.”

Customer Service 273

Customer Service Scripts Construction Feedback 273

Balto

JANUARY 3, 2025

In this comprehensive guide, well explore how to transform traditional call center monitoring practices into a dynamic framework for continuous experience improvement. Agents perform best when they understand how their performance is being measured and what is expected of them.

Best practices 52

Best practices Call Center First call resolution Coaching 52

Talkdesk

FEBRUARY 17, 2021

Best practices to avoid “Scam Likely” labels on automated outbound calls. The decision about whether and how to display an incoming call as potentially problematic is up to the recipient’s carrier—and each carrier has its own approach. How to avoid getting flagged? This is due to the proliferation of illegal robocalls.

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Best practices Scripts Contact Center Technology 105

ConvergeOne

DECEMBER 21, 2021

The question is how to keep one step ahead or, at the very least, to keep pace with best practices? Also, look into any systems that might record large amounts of data being copied off the network, as well as malware, tools, and scripts that might have been used to look for and steal data. zip, arc, etc.)

Scripts 93

Scripts Best practices 93

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. We demonstrate how two different personas, a data scientist and an MLOps engineer, can collaborate to lift and shift hundreds of legacy models.

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Scripts APIs Engineering Construction 124

Fonolo

OCTOBER 28, 2021

How to Foster Agent Engagement in a Hybrid Contact Center. They deal with a wide variety of customer concerns and personalities each day, and they must be able to interact off-script if the situation calls for it. Train your agents’ soft skills with these best practices. show them how to find solutions.

Call Center 157

Call Center Contact Center Best practices Scripts 157

AWS Machine Learning

FEBRUARY 29, 2024

You can then iterate on preprocessing, training, and evaluation scripts, as well as configuration choices. framework/createmodel/ – This directory contains a Python script that creates a SageMaker model object based on model artifacts from a SageMaker Pipelines training step. script is used by pipeline_service.py The model_unit.py

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Scripts Engineering Metrics Best practices 101

Quality Contact Solutions

JANUARY 21, 2021

Use a script. One way to help build confidence is by using a script/call guide. Like a telephone, a well-crafted script is necessary to help gain confidence for cold calling. Consider role-playing with different sections or snippets of the script rather than the entire script, which can be overwhelming.

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Scripts Best practices Personalization Sales 98

AWS Machine Learning

JULY 2, 2024

In this blog post, we show how we optimized torch.compile performance on AWS Graviton3-based EC2 instances, how to use the optimizations to improve inference performance, and the resulting speedups. We benchmarked 45 models using the scripts from the TorchBench repo. Starting with PyTorch 2.3.1, Starting with PyTorch 2.3.1,

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Benchmark Scripts Metrics APIs 100