NobelBiz

OCTOBER 1, 2024

Through ongoing training sessions, workshops, and access to learning resources, agents can be prepared for the set of skills that will make them productive and confident in their work. AI systems should be designed with built-in security features to protect customer data and adhere to relevant industry standards.

Customer Support 52

Customer Support Chatbots Call Center Feedback 52

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. You can learn more about call center gamification in this workshop episode.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

AWS Machine Learning

NOVEMBER 22, 2023

Workshops – In these hands-on learning opportunities, in the course of 2 hours, you’ll be able to build a solution to a problem, and understand the inner workings of the resulting infrastructure and cross-service interaction. Bring your laptop and be ready to learn! Reserve your seat now! Reserve your seat now!

Engineering 135

Engineering Best practices APIs Government 135

AWS Machine Learning

MAY 9, 2024

They establish and enforce best practices encompassing design, development, processes, and governance operations, thereby mitigating risks and making sure robust business, technical, and governance frameworks are consistently upheld.

Government 130

Government Best practices Benchmark Metrics 130

SmartKarrot

FEBRUARY 15, 2022

This will help you stay up to date with the trends and best practices of customer service. In this article, we have curated a list of the top 30 customer service experts you should start following to learn more and gain better insights into the industry. Adrian Swinscoe. Annette Franz. Carla Johnson.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 137

Best practices Government Engineering Accountability 137

AWS Machine Learning

SEPTEMBER 22, 2023

Reinforcement Learning from Human Feedback (RLHF) is recognized as the industry standard technique for ensuring large language models (LLMs) produce content that is truthful, harmless, and helpful. He started his career at Bell Labs and was adjunct professor at Columbia University.

Engineering 125

Engineering Feedback industry standards Benchmark 125

AWS Machine Learning

JANUARY 21, 2025

Retail and CPG organizations rely on industry standard methods in their approach to forecasting. Its a best practice to have bounds rather than a single prediction point so that you can pick whichever fits best your use case. To get started, you can review the workshop Amazon SageMaker Canvas Immersion Day.

Metrics 100

Metrics Enterprise Sales APIs 100