article thumbnail

Moving From Best Practices to Next Practices

CCNG

For decades, organizations have clung to the comfort of best practices, those tried-and-true methods that promise safe results. In a world thats constantly evolving, best is usually just a nicer way of saying barely keeping up. Why Best Practices Dont Cut It Anymore Best practices are like comfort food.

article thumbnail

Security best practices to consider while fine-tuning models in Amazon Bedrock

AWS Machine Learning

In this post, we delve into the essential security best practices that organizations should consider when fine-tuning generative AI models. Implementing these procedures allows you to follow security best practices when you deploy and use your fine-tuned model within Amazon Bedrock for inference tasks. Choose Apply.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

International Contact Centre Operations Tips & Best Practices

Callminer

With the added burden of soaring industry-wide turnover rates, leaders of international call centres must find new ways to keep operations under control while also keeping teams appropriately staffed. ” – 15 Best Practices For Effective Call Center Management , Sling. Caller Expectations are on the Rise.

article thumbnail

The Gift of Customer Feedback by Isabelle Zdatny

ShepHyken

What are the best practices for creating effective and concise customer surveys? “Nice to have” industries like online retailers, hospitality, and airlines must invest more in experience to establish trust and loyalty with their customers. How can negative feedback act as a valuable tool in preventing customer churn?

Feedback 190
article thumbnail

Best Practices for a Marketing Database Cleanse

Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

article thumbnail

Call Center Best Practices for Superior CX

TeleDirect

Call Center Best Practices for Superior CX Call Center Best Practices for Superior CX is essential for businesses aiming to enhance customer experience (CX) and build lasting relationships. Best Practices for a High-Performing Call Center 1. Compliance with industry standards helps maintain customer trust.

article thumbnail

Best Practices For A Powerful Professional Network: Part 3

CCNG

Connectivity continues to shrink our world, and in the process transform businesses and industries. The potential benefit from collaborative problem solving, distributed innovation, and cross industry learning is more compelling than ever. ?We Below are four ways to use your network to accelerate decisions, programs, and results. ?Peer-to-peer

article thumbnail

How to reinforce IT service desk with AI-powered ITSM Chatbots

Learn Why Enterprise leaders need to build a road map that is based on best practices of ITSM and is also flexible to modify itself as per the changing industry trends/customer expectations.

article thumbnail

How Self-Service Can Drive Down Costs and Improve CX

Get case studies of self-service platforms across industries. Find best practices for using answers to find customers. Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them.

article thumbnail

Contact Center Cloud Migration Done Right

Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics

Understanding how best to execute the transition of premises to cloud is a key part of that process. You will learn: What challenges companies with hundreds or thousands of agents face when migrating, that those with under 100 agents do not.

article thumbnail

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.