Totango

AUGUST 9, 2022

This article will give you six best practices for optimizing your B2B customer segmentation. Firmographics: such as company size, industry, and annual revenue. Six Best Practices for B2B Customer Segmentation. Effective B2B customer segmentation depends on adhering to best practices.

Best practices 106

Best practices B2B Journey mapping Upselling 106

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Align subscription-based or usage-based pricing models with long-term revenue strategies for SaaS or service-driven businesses.

Best practices 40

Best practices Sales CRM Finance 40

Totango

OCTOBER 25, 2022

The tiers of a SaaS company’s customer success team structure may have a variety of roles. How to Structure a Customer Success Team: Four Best Practices. Customer success organizations will enjoy an optimal performance by following some established best practices. What Roles Are on a Customer Success Team?

Best practices 101

Best practices Chief Customer Officer Customer centricity Sales 101

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. First, we’ll discuss what customer loyalty is.

B2B 114

B2B SaaS B2C Upselling 114

AWS Machine Learning

FEBRUARY 9, 2024

A software as a service (SaaS) layer for foundation models can provide a simple and consistent interface for end-users, while maintaining centralized governance of access and consumption. In this post, we show you how to build an internal SaaS layer to access foundation models with Amazon Bedrock in a multi-tenant (team) architecture.

SaaS 140

SaaS APIs Government Accountability 140

ChurnZero

MAY 4, 2023

Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. Research suggests SaaS companies that foster online customer communities strengthen key metrics that are important to Customer Success.

SaaS 98

SaaS Gamification Best practices Feedback 98

ProProfs Blog

SEPTEMBER 13, 2019

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. As you can see, delivering the perfect saas customer support experiences is directly correlated with your churn and retention.

SaaS 83

SaaS Customer Service Best practices Customer Support 83

Totango

OCTOBER 23, 2020

By utilizing certain customer onboarding best practices in your enterprise, you can ensure that your clients successfully learn to use your product, see its value for their business, and start on the right path toward high lifetime value. 7 Customer Onboarding Best Practices to Set Clients Up for Success.

Best practices 72

Best practices Metrics Enterprise Feedback 72

ChurnZero

NOVEMBER 4, 2022

Discover the lessons these three SaaS CEOs have learned from leading customer-centric businesses through an economic slump, and how you can apply them. Part of adopting an agile mindset means making fast decisions with the best information you have. A SaaS business’s greatest source of intel is direct customer feedback.

SaaS 98

SaaS Customer centricity Finance Best practices 98

Beyond Philosophy

DECEMBER 10, 2021

The book lays out some of the best practices for maintaining credibility for the Net Promoter System. Several industries use this metric already. For example, Software as a Service (SaaS) companies have a net revenue retention rate, a well-defined component that links to SaaS companies’ market valuations.

Airlines 273

Airlines Metrics SaaS Accountability 273

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Create a Community for Sharing Best Practices.

SaaS 77

SaaS Best practices Enterprise Finance 77

Totango

AUGUST 12, 2020

The rise in SaaS and subscription business models with low upfront costs and regular renewal windows means customers can make emotional and rapid decisions to leave an agreement with little consequence. Or, get started with best practices for free today. Choose the Right Customer Success Platform.

SaaS 88

SaaS Upselling Enterprise Best practices 88

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

SaaS 78

SaaS Best practices Upselling Journey mapping 78

AWS Machine Learning

NOVEMBER 7, 2024

In the first part of the series, we showed how AI administrators can build a generative AI software as a service (SaaS) gateway to provide access to foundation models (FMs) on Amazon Bedrock to different lines of business (LOBs). This is particularly useful in regulated industries or environments with strict compliance requirements.

Enterprise 106

Enterprise APIs Government Accountability 106

delighted

MAY 10, 2019

Here’s our heavily curated list of 16 tried-and-true best practices for increasing survey responses without sacrificing quality. Timing is everything when it comes to getting quality feedback, and varies depending on industry , customer touchpoint, and the type of feedback you’re gathering. B2B/SaaS Product Feedback.

Best practices 66

Best practices Surveys B2B Feedback 66

Callminer

AUGUST 1, 2017

A large portion of his work involves helping people increase their call efficiency, especially since the financial services industry depends so much on outbound prospecting over the phone. “ The best thing that you can do to increase efficiency at a contact center is…”. To implement continuous training. Bill Dettering. ShoreGroupInc.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

JANUARY 25, 2023

The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field. Rick has more than 15 years experience in B2B and SaaS software marketing across a diverse group of start-up, growth stage and enterprise companies.

Automotive 41

Automotive Management Enterprise B2B 41

ChurnZero

JANUARY 17, 2020

ChurnZero Power-Users Share Tips, Tricks and Best Practices. In a SaaS company it is vitally important to know how and when my customers are using the platform in order to take advantage of a patterns… [one can] see an upsell opportunity or save a customer from churning by seeing a decline in usage.” .

Best practices 72

Best practices Upselling Accountability SaaS 72

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Use industry-standard titles where possible. Avoid overly creative titles.

SaaS 52

SaaS Upselling Enterprise industry standards 52

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. For B2B SaaS companies, a strong community is a key component to building great customer relationships. Additionally, 60% have solved a problem through a digital community, and 78% have engaged directly with brands at least once per quarter.

SaaS 52

SaaS Gamification B2B Metrics 52

ShepHyken

SEPTEMBER 4, 2023

Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. The old saying, “It costs less to keep existing customers than to chase after new ones,” comes to mind.

Customer Service 174

Customer Service Customer retention SaaS Best practices 174

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

Revation Systems

JANUARY 5, 2023

However, as a final step in the diligence process, I decided to engage industry analyst expertise to assess and validate both companies from a financial and compliance perspective. Peer reviews (direct or published) – Tap your peers and industry partners to gain insight into what they’re using and what’s working for them.

Best practices 62

Best practices Morale B2B SaaS 62

Kayako

FEBRUARY 16, 2017

CEB, the insight and technology company that investigates customer loyalty best practices, reported that 67% of customers prefer self-service over talking to your team. Having a well-placed search box or bar, is considered a help center or knowledge base design best practice. It cannot be considered standard.

SaaS 92

SaaS Self service Best practices Customer Support 92

Amity

JUNE 27, 2018

James shared his knowledge and experiences about this young and booming industry from working in the US and the UK. Whether you’re new to Customer Success or always keen to learn more, this blog will give you tips, teach you about CS trends, and prepare you for the future of the Customer Success industry!

Customer centricity 82

Customer centricity SaaS Education Best practices 82

Totango

JULY 31, 2024

.” – Karen Budell , Chief Marketing Officer, Totango + Catalyst Shifting from a product-led growth (PLG) model to an enterprise sales motion is a significant move for any SaaS company. SaaS companies in particular have liked this model because it typically enables fast topline growth with lower acquisition costs than other channels.

Enterprise 101

Enterprise Sales SaaS Marketing 101

ChurnZero

JUNE 17, 2022

She collaborates with CS leadership to create internal learning paths that align with ChurnZero’s CS philosophy, processes, and best practices. You do enablement for onboarding for ChurnZero so you get a lot of exposure to what is going on in the industry. In her role, Bree lives and breathes measurement.

Metrics 98

Metrics SaaS Surveys Self service 98

Totango

JUNE 26, 2020

The COVID-19 pandemic increased the risk of customer churn across almost every industry. By embracing the following customer retention best practices, you can guide your customers through the current business landscape and be poised to thrive on the other side. The likelihood of a long-term decline in the U.S.

SaaS 98

SaaS Customer retention Best practices Telecommunications 98

ChurnZero

MARCH 10, 2022

Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Engage and learn from industry experts and influencers. Build your personal brand.

Best practices 98

Best practices SaaS B2B Consulting 98

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. Nine Best Customer Success Communities in 2022. As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. It also seeks to stimulate discussion of best practices.

Best practices 122

Best practices SaaS B2B Marketing 122

Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. Then, we’ll review how the freemium model has emerged as the optimal way to introduce prospects to SaaS products.

SaaS 99

SaaS Journey mapping Best practices Customer advocacy 99

Totango

JULY 21, 2020

The current COVID-19 pandemic has not been kind to many industries, and SaaS is no exception. In March of this year, SaaS stocks reached a 20 percent decline from their selling highs. The pandemic is depressing the overall economy, but there are some industries that are seeing increased demand. Stay Agile As a Company.

SaaS 65

SaaS Calibration Enterprise Customer retention 65

CSM Magazine

MAY 19, 2022

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 The white paper, Keep Calm and Simplify – Contact centre best practices in the era of PCI DSS 4.0 , also looks at best practices and emerging technologies that will shape the payment security industry.

Best practices 52

Best practices Government SaaS Technology 52

CSM Magazine

JANUARY 3, 2025

It supports a wide range of languages and industries, making it an excellent choice for businesses seeking tailored solutions for their translation requirements. Industry Use Cases and Success Stories The application of multilingual AI support is revolutionizing industries by enhancing customer interactions and streamlining service delivery.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. David is a Customer Service Manager with 8 years’ experience in managing a team of 10+ in the SaaS industry. Jeff McLean.

Management 273

Management Customer Experience Customer Service Coaching 273

ChurnZero

MAY 26, 2021

These workspaces are used to discuss emerging CS topics, share best practices and resources, and even provide networking and job posting capabilities. . The CSN empowers client-facing experts to collaborate with their peers in sharing best practices, implementation tips, key metrics, and CS transformation trends.

SaaS 86

SaaS Best practices Analytics Metrics 86