Callminer
DECEMBER 12, 2022
Companies today manage ever-increasing volumes of data. Read this blog for expert tips and best practices for getting started with real-time analytics tools.
Callminer
JANUARY 17, 2021
Learn how international contact centres can approach agent management optimisation, procedural improvements and more.
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AWS Machine Learning
JANUARY 24, 2025
In this post, we delve into the essential security best practices that organizations should consider when fine-tuning generative AI models. This workflow provides secure data handling across multiple AWS accounts while maintaining customer control over sensitive information using customer managed encryption keys.
Calabrio
MARCH 22, 2025
Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Table of Contents: What is Contact Center Management?
Advertiser: ZoomInfo
Think about it: with outbound prospecting, requests from management, scheduled demos, and inbound calls, chaos can quickly work its way into your strategy, deeming a “speed wins” selling mentality downright ineffective. The bottom line is that, in B2B sales, speed is useless without control.
TeleDirect
MARCH 14, 2025
Call Center Best Practices for Superior CX Call Center Best Practices for Superior CX is essential for businesses aiming to enhance customer experience (CX) and build lasting relationships. Best Practices for a High-Performing Call Center 1. Train agents on data privacy best practices.
Callminer
JUNE 27, 2024
Read this blog to learn about workforce engagement management, which is a set of tools that help organizations improve employee satisfaction, productivity, scheduling, and more while reducing churn.
Advertiser: ZoomInfo
This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.
Advertiser: ZoomInfo
In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. of companies achieved a score indicating maturity in data management practices in the space.". The primary takeaway? Forrester found “only 1.2% However, organizations are fighting back - and winning.
Advertiser: ZoomInfo
As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.
Speaker: Tom Lewis, CEO of SmartAction
Join Tom Lewis, CEO of SmartAction, and learn 5 best practices that leading organizations are using to transform to AI self-service without compromising an ounce of Customer Experience (CX). Which CX functions are required to architect and manage self-service applications. Tune in to discover: Where to start.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
If AI is a red-hot topic, AI and knowledge management for contact centers is white hot! You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI. What the top trends are, the best practices, and real-world use-cases in using these new technologies.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
Low engagement can be caused by several factors including lack of recognition by managers, poor company communication and not being aligned with the mission of the company. Best practices of successful employee engagement companies.And more! According to Gallup data, only 33% of employees reported they are engaged at work.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
Despite this demand, companies can still be hesitant to adopt new channels because of how difficult they can be to manage. Join us for an insightful webinar with Ron Dutta, Vice President at Support Services Group, to learn the best practices your organization can follow to make astute decisions about taking on new channels.
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Contact center leaders understand that frontline agents need in-call guidance to manage complex calls and drive higher levels of employee and customer experience. Real-time agent assist technology is enabling leading contact centers to accomplish these goals.
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