Beyond Philosophy

FEBRUARY 27, 2021

We often hear requests for the best practices in Customer Experience. These are often the “best practices.” ” We argue that best practices, no matter how solid a suggestion they are, could use a bit of challenge and a dose of skepticism. These are often the “best practices.”

Best practices 186

Best practices Consulting Consulting Customer Experience 186

Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Empower your people and improve operational efficiency with the help of these best practices: 1.

Best practices 52

Best practices Contact Center Management Call Center 52

OctopusTech

FEBRUARY 6, 2025

By following industry best practices for healthcare call centers, your organization can address patient needs better and deliver exceptional care. Prioritize HIPAA Compliance When it comes to healthcare call centers, protecting patient information is critical to meeting legal standards.

Best practices 62

Best practices Healthcare Call Center Interactive Voice Response 62

ShepHyken

JANUARY 7, 2025

Trust can be built by engaging constituents and personalizing services to meet their needs. Using human-centered design helps tailor services to meet the specific needs of different people. They work together to improve experiences for citizens by sharing the best practices.

Government 206

Government Chief Customer Officer Customer Experience Feedback 206

Calabrio

MARCH 11, 2025

Workforce Management 9 Contact Center Quality Assurance Best Practices: Modernize Your Approach, Optimize Your Performance Share Even as AI enters the picture, the human interaction between agent and customer is, and will remain, at the core of customer service operations. Missing key parts of the customer journey?

Best practices 52

Best practices Contact Center Chatbots Call Center 52

Hodusoft

NOVEMBER 6, 2024

Achieving Excellence: Best Practices for Contact Center Performance and Quality Assurance Whether you are an entrepreneur or a professional in the contact center industry or any other sector, you know that implementing best practices can enhance performance by leaps and bounds and drive success. They create them.”

Best practices 52

Best practices Contact Center Contact center software Abandon rate 52

Calabrio

MARCH 5, 2025

Analytics Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 Share Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 What area do you see as the biggest opportunity for growth in your contact center? Want to see how its done? What is call quality monitoring?

Best practices 52

Best practices Coaching Scripts Contact Center 52

Avoxi

FEBRUARY 19, 2025

Call Center Management: Best Practices and Key KPIs for 2025 Running a call center comes with the constant pressure of managing agent performance, meeting service levels, controlling costs, and delivering consistent customer satisfaction.

Best practices 62

Best practices Call Center Management Service level 62

ShepHyken

OCTOBER 20, 2024

Let’s learn from some of the best. Customer Centricity: A Definition, Examples, & Best Practices by Charlie Mitchell (CX Today) Brands that have achieved customer centricity are 60 percent more profitable than those that haven’t, according to Deloitte. Unfortunately, very few brands have. Average won’t cut it.

Customer Service 191

Customer Service Customer centricity Entertainment Airlines 191

CSM Magazine

MARCH 24, 2025

Best Practices for Finding the Right Cloud Developers Hiring a cloud developer involves more than just scanning rsums. To get the best results, its important to think carefully about your own needs and the qualities you want in a candidate. Do you need continuous scaling, advanced analytics, or specific compliance standards?

Best practices 52

Best practices Analytics Finance Big data 52

AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. Because these best practices might not be appropriate or sufficient for your environment, use them as helpful considerations rather than prescriptions.

Best practices 108

Best practices APIs Transportation Personalization 108

TeleDirect

MARCH 9, 2025

In this blog, we will explore why PCI compliance is essential for call centers , how to achieve it, and best practices for maintaining compliance while providing secure and efficient customer service. Maintain an Information Security Policy Educate and train employees on security best practices. What is PCI Compliance?

Call Center 118

Call Center Best practices Education Engineering 118

AWS Machine Learning

JANUARY 4, 2024

In this post, we provide an introduction to text to SQL (Text2SQL) and explore use cases, challenges, design patterns, and best practices. The combination of fine-tuning and prompt engineering may be required if prompt engineering on the raw pre-trained model alone doesn’t meet requirements.

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Best practices Enterprise Engineering APIs 139

ShepHyken

FEBRUARY 9, 2025

And if you like this article, be sure to click on the links at the bottom of the article that include further insights into how sports teams and events around the world are meeting and exceeding their fans expectations. Perhaps he will do a Part Two or follow-up article later this year. In this spirit, CX Todays All-Star initiative was born.

Customer Service 183

Customer Service Best practices Customer Experience Analytics 183

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Key Steps to Meet Customer Expectations Using CPQ: 1️ Leverage AI-Driven Customer Insights Use predictive analytics to recommend product bundles based on past purchases, industry trends, and buyer behavior.

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Best practices Sales CRM Finance 40

TeleDirect

DECEMBER 25, 2024

These centers handle a variety of interactions, including: Customer inquiries Technical support Complaint resolution Appointment scheduling Order processing Whether it’s answering questions at midnight or resolving an issue on a public holiday, 24/7 call centers provide uninterrupted service to meet customer needs.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

ShepHyken

APRIL 26, 2021

(Street Fight) Here’s how five brands have navigated the changes and adapted their loyalty programs to meet new consumer demands. This article features how five recognizable brands have adapted their customer loyalty programs to meet today’s post-Covid world.

Customer Service 351

Customer Service First call resolution Contact Center Best practices 351

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. Although the functionalities are similar, they differ in scope and permissions.

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Best practices APIs Metrics Accountability 98

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

AWS Machine Learning

MARCH 14, 2024

For more details about training LLMs on SageMaker, refer to Training large language models on Amazon SageMaker: Best practices and SageMaker HyperPod.

Best practices 132

Best practices Engineering Chatbots Enterprise 132

Beyond Philosophy

DECEMBER 6, 2019

When you’re having your regular management meetings, where are the Customer Experience and the customer stats listed on the schedule? One of the best practices I ever saw in an organization was having the top team deal with customer complaints. Where does the customer get put on your agenda? Is it in there at all?

Customer centricity 427

Customer centricity Airlines Consulting Consulting 427

AWS Machine Learning

APRIL 18, 2024

You’ve likely experienced the challenge of taking notes during a meeting while trying to pay attention to the conversation. Or maybe you have a team member that always joins meetings late, and expects you to send them a quick summary over chat to catch them up. Check out the following demo to see how it works.

APIs 134

APIs Accountability Analytics Entertainment 134

Toister Performance Solutions

NOVEMBER 14, 2024

Consider sharing it in a team meeting. Step 3: Schedule team meetings. You'll be meeting with your team once per week for four weeks. Each meeting should take 30 minutes. Pre-work Ask participants to complete two short assignments before the first meeting. How are employees expected to use what they learn?

Customer Service 92

Customer Service Coaching Best practices Contact Center 92

ShepHyken

SEPTEMBER 7, 2023

Companies that are able to meet these expectations will be able to retain more customers and increase satisfaction, which can ultimately lead to more revenue growth. Provide them with checklists, guides, and best practices. He writes about designing a compelling customer experience process and training your team to implement it.

B2C 346

B2C Customer centricity Feedback Upselling 346

AWS Machine Learning

NOVEMBER 1, 2024

In this post, we explore the best practices and lessons learned for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock. However, achieving optimal performance with fine-tuning requires effort and adherence to best practices.

Best practices 96

Best practices APIs Finance Engineering 96

Toister Performance Solutions

MARCH 29, 2025

Consider sharing it in a team meeting. Step 3: Schedule team meetings. You'll be meeting with your team once per week for four weeks. Each meeting should take 30 minutes to allow time for discussion. Pre-work Ask participants to watch the videos listed below before the first meeting. Keep your announcement simple.

Management 82

Management Education Coaching Best practices 82

AWS Machine Learning

SEPTEMBER 6, 2024

In this post, we discuss best practices for working with FMEval in ground truth curation and metric interpretation for evaluating question answering applications for factual knowledge and quality. When using LLMs as a judge, make sure to apply prompt safety best practices. Question Answer Fact Who is Andrew R.

Best practices 92

Best practices Metrics Sales Benchmark 92

AWS Machine Learning

JUNE 4, 2024

One of the major pain points is the lack of comprehensive tools to automate the process of joining meetings, recording discussions, and extracting actionable insights from them. To address this challenge, we’ve developed the Amazon Chime SDK Meeting Summarizer application deployed with the Amazon Cloud Development Kit (AWS CDK).

Engineering 117

Engineering Accountability Best practices Analytics 117

ShepHyken

APRIL 23, 2021

He shares customer service best practices that successful brands use to help their customers on social media. Meet your customers on the channels they enjoy using and make the process of getting support as painless as possible. This week we feature an article by Devin Pickell, a Growth Marketer at Nextiva. Time to get social .

Customer Service 333

Customer Service Advertising B2B Chatbots 333

AWS Machine Learning

AUGUST 21, 2024

The Live Meeting Assistant (LMA) for healthcare solution is built using the power of generative AI and Amazon Transcribe , enabling real-time assistance and automated generation of clinical notes during virtual patient encounters. The Live Meeting Assistant (LMA) for healthcare facilitates efficient documentation following patient visits.

Healthcare 114

Healthcare Consulting Consulting APIs 114

AWS Machine Learning

NOVEMBER 15, 2024

This helps systems operate within desired parameters and meet safety and ethical standards. These evaluation methods help you monitor and guide model performance by assessing how well models meet safety and ethical standards. Maintaining transparency is critical for building trust in AI systems and fostering responsible AI practices.

APIs 111

APIs Government Best practices Metrics 111

Beyond Philosophy

APRIL 15, 2019

Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations. We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast. He has the rest of the team do it, too.

Customer Service 287

Customer Service Airlines Best practices Consulting 287

CCNG

MARCH 16, 2022

Almost 20 years ago, while speaking at a contact center conference, I had the opportunity to meet Amas Tenumah. He brings a 40-year track record of transformation and consulting in contact centers and digital channels - engaging some of the top brands in the world with CRM and CX best practices.

Contact Center 195

Contact Center CCNG Best practices Consulting 195

ShepHyken

SEPTEMBER 20, 2019

By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands. If they see a customer is having problems with chat conversations, they can provide training on their next call around configuring the chat technology to ensure its meeting their needs.

B2B 281

B2B Customer Support CRM B2C 281

Toister Performance Solutions

FEBRUARY 21, 2025

Consider sharing it in a team meeting. Step 3: Schedule team meetings. You'll be meeting with your team once per week for four weeks. Each meeting should take 30 minutes. Pre-work Ask participants to watch the videos listed below before the first meeting. How are employees expected to use what they learn?

Coaching 83

Coaching Best practices Feedback Customer Service 83

ShepHyken

OCTOBER 14, 2019

Customer Experience Around The World: 25 Examples Of Best Practices You Haven’t Heard Of by Blake Morgan. My Comment: My friend Blake Morgan has written an interesting article on customer experience that showcases 25 best practices we haven’t heard of.

Customer Service 50

Customer Service Best practices Finance Customer centricity 50