Callminer

MAY 2, 2018

Here’s a look at hosted call center software, its advantages, and best practices for choosing the right delivery model for your call center. Hosted software also is referred to as software as a service (SaaS) or cloud software, if the servers are virtualized. A Definition of Hosted Call Center Software.

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call center software Call Center Best practices call center solutions 140

Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

SaaS 104

SaaS Journey mapping Upselling Best practices 104

Totango

AUGUST 9, 2022

This article will give you six best practices for optimizing your B2B customer segmentation. Additionally, sales teams can match customer segmentation data with sales representative segmentation data to optimize the pairing of prospects with representatives and scheduling sales meetings. What Is B2B Customer Segmentation?

Best practices 106

Best practices B2B Journey mapping Upselling 106

Totango

OCTOBER 25, 2022

The tiers of a SaaS company’s customer success team structure may have a variety of roles. They also advocate for customers’ business goals and anticipate how to meet them and how they will change over time. How to Structure a Customer Success Team: Four Best Practices. Build Customer Loyalty.

Best practices 101

Best practices Chief Customer Officer Customer centricity Sales 101

Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding. The benefits of a fast, simple onboarding process are myriad.

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SaaS Healthcare Customer retention Enterprise 127

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. First, we’ll discuss what customer loyalty is.

B2B 114

B2B SaaS B2C Upselling 114

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Align subscription-based or usage-based pricing models with long-term revenue strategies for SaaS or service-driven businesses.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

FEBRUARY 9, 2024

A software as a service (SaaS) layer for foundation models can provide a simple and consistent interface for end-users, while maintaining centralized governance of access and consumption. In this post, we show you how to build an internal SaaS layer to access foundation models with Amazon Bedrock in a multi-tenant (team) architecture.

SaaS 140

SaaS APIs Government Accountability 140

Totango

OCTOBER 23, 2020

By utilizing certain customer onboarding best practices in your enterprise, you can ensure that your clients successfully learn to use your product, see its value for their business, and start on the right path toward high lifetime value. 7 Customer Onboarding Best Practices to Set Clients Up for Success.

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Best practices Metrics Enterprise Feedback 72

CustomerSuccessBox

JUNE 5, 2019

TL;DR A single customer health score is not ideal for a B2B SaaS business. The best practices for configuring a health score include. A SaaS customer goes through acquisition, onboarding, retention, and upsell. Perfect health for a B2B SaaS account. Best practices for configuring a customer health score.

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Best practices SaaS Accountability B2B 89

ProProfs Blog

SEPTEMBER 13, 2019

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. As you can see, delivering the perfect saas customer support experiences is directly correlated with your churn and retention.

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SaaS Customer Service Best practices Customer Support 83

JivoChat

JANUARY 15, 2023

In this article, I’ll show you six lead generation best practices that you can implement to help your business turn more leads into happy customers. A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. What is Lead Nurturing? In Summary.

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Best practices B2B Sales Multichannel 75

Totango

AUGUST 12, 2020

The rise in SaaS and subscription business models with low upfront costs and regular renewal windows means customers can make emotional and rapid decisions to leave an agreement with little consequence. Or, get started with best practices for free today. Set Milestones. Milestones are a set of instructions for success.

SaaS 88

SaaS Upselling Enterprise Best practices 88

ChurnZero

NOVEMBER 4, 2022

Discover the lessons these three SaaS CEOs have learned from leading customer-centric businesses through an economic slump, and how you can apply them. Part of adopting an agile mindset means making fast decisions with the best information you have. A SaaS business’s greatest source of intel is direct customer feedback.

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SaaS Customer centricity Finance Best practices 98

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

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SaaS Best practices Upselling Journey mapping 78

Callminer

OCTOBER 11, 2018

If you give your operators clear guidelines to solve commonly occurring problems things will run more smoothly, wait time will be cut down, and best of all, your customers will be very pleased. . Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Each and every meeting has an element of fun!

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Call Center Metrics Contact Center Wait times 561

ChurnZero

JANUARY 17, 2020

ChurnZero Power-Users Share Tips, Tricks and Best Practices. My Calendar: Integrate your Google or Office 365 calendar to sync your customer meetings. Best of all, the Command Center eliminates the need to manually compile fragmented data, like pulling multiple internal reports. . Blog Author: Alex Weihmann.

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Best practices Upselling Accountability SaaS 72

Callminer

AUGUST 1, 2017

Meet Our Panel of Contact Center Experts: . Daily meetings with agents : Daily meetings with each team member are useful not only to know what is expected of the team for the day, but they also make everyone feel that they are part of a strong group and help team members feel motivated before they start their daily duties.

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Contact Center Call Center Average Handle Time Real estate 334

CSM Magazine

FEBRUARY 12, 2025

Businesses seeking to create accessible websites that meet the needs of all users, including those with disabilities, can turn to companies like accessiBe. Meet accessiBe: Accessibility Made Simple Founded in 2018, accessiBe is a SaaS pioneer with a clear mission: to accompany companies of all sizes who want to prioritize web accessibility.

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SaaS Best practices Technology 52

CSM Practice

JUNE 16, 2020

Businesses are getting ready to return to work in the physical workplace indicates that employers and employees are embracing the “new normal”, overcoming the fear of the COVID-19 pandemic and adapting to the new culture and best practice. Re-map seating arrangements and meeting rooms. Planning Ahead. Start Small.

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Best practices SaaS Surveys Accountability 59

TeamSupport

JUNE 28, 2019

Too often however, they are let down when software training begins and ends with a single meeting or session. Your SaaS customer support team. If they go through a great SaaS onboarding experience , knowledge will spread naturally as needed throughout the entire company. There is good news though! And, guess who answers them?

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SaaS Morale B2B Feedback 68

ChurnZero

JUNE 17, 2022

Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. She collaborates with CS leadership to create internal learning paths that align with ChurnZero’s CS philosophy, processes, and best practices. It is here, that the seeds of renewal are sown.

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Metrics SaaS Surveys Self service 98

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. Meet Our Panel of Customer Service & Customer Experience Managers: Anh Trinh. It’s best to meet with the unhappy staff member one on one.

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Management Customer Experience Customer Service Coaching 273

Totango

JANUARY 31, 2019

Every successful SaaS company must be a strict disciple of the culture of the customer. SaaS customer engagement, therefore, needs to inform the entire customer journey. In order to do that, you need to use the right SaaS customer engagement metrics. SaaS Customer Engagement Begins with the Right Metrics.

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SaaS Metrics Accountability Education 79

AWS Machine Learning

NOVEMBER 7, 2024

In the first part of the series, we showed how AI administrators can build a generative AI software as a service (SaaS) gateway to provide access to foundation models (FMs) on Amazon Bedrock to different lines of business (LOBs).

Enterprise 106

Enterprise APIs Government Accountability 106

Revation Systems

JANUARY 5, 2023

The company lacking that extra “sizzle” ended up meeting our standards, while the company with the “sizzle” fell short. Now that I’ve (hopefully) illustrated the connection security has in developing trust, let’s talk about best practices when evaluating prospective vendors to ensure they pass the trust test.

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Best practices Morale B2B SaaS 62

CSM Practice

MAY 22, 2020

More and more SaaS businesses are realizing the value of having a customer success team to ensure the continued success of their customers. Successful customers are more likely to renew and pay more through renewals and expansion, ensuring a steady revenue growth for SaaS businesses. What Is the Best Compensation Plan for CSMs?

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SaaS Metrics Accountability Customer centricity 126

AWS Machine Learning

FEBRUARY 1, 2024

Understanding and prioritizing resilience is crucial for generative AI workloads to meet organizational availability and business continuity requirements. The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base.

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Best practices Engineering SaaS Accountability 131

CSM Practice

MAY 16, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. 1. Be Customer-Centric.

Best practices 52

Best practices SaaS Customer centricity Finance 52

Kayako

FEBRUARY 16, 2017

CEB, the insight and technology company that investigates customer loyalty best practices, reported that 67% of customers prefer self-service over talking to your team. So how can we meet our customer’s self-service demands? 68% of SaaS/Tech companies have a well-placed search bar. It cannot be considered standard.

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SaaS Self service Best practices Customer Support 92

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools? SaaS Customer Success Tool.

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SaaS CRM Advertising Analytics 71

aircall

FEBRUARY 1, 2021

To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . Makes onboarding activities more productive: It can take months for new hires to learn the ropes and start meeting their sales quotas.

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Best practices Sales Call Center Coaching 62

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Understanding of the unique challenges and opportunities associated with SaaS companies.

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SaaS Upselling Enterprise industry standards 52

Education Services Group

MARCH 18, 2020

This also means that CS is primarily referenced with some level of connection to SaaS. But just because CS originated within SaaS does not mean that it only applies to businesses with an ‘as-a-service’ business model. Non-SaaS businesses are hopping on board the Customer Success train to meet market demand and consumer expectations.

SaaS 52

SaaS Best practices Metrics Benchmark 52

ChurnZero

MARCH 10, 2022

Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations.

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Best practices SaaS B2B Consulting 98

Totango

DECEMBER 8, 2020

As a manager, when your organizational best practices and your customer’s goals align with your employee’s actions and responsibilities, you have the perfect conditions for growth. . This makes CS team accountability easier and 1:1s more productive to ensure the team is meeting customer and company-wide goals. .

Accountability 99

Accountability SaaS Best practices Enterprise 99

aircall

APRIL 16, 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

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SaaS Sales Coaching APIs 62