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2020 Call Center Metrics: 6 Key Metrics for Your Call Center Dashboard

Callminer

At the heart of most technological optimizations implemented within a successful call center are fine-tuned metrics. Keeping tabs on the right metrics can make consistent improvement notably simpler over the long term. However, not all metrics make sense for a growing call center to monitor. Peak Hour Traffic.

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Best practices for Amazon SageMaker HyperPod task governance

AWS Machine Learning

In this post, we provide best practices to maximize the value of SageMaker HyperPod task governance and make the administration and data science experiences seamless. As a best practice, set the fair-share weight higher for teams that will require access to capacity sooner than other teams.

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Best practices for Meta Llama 3.2 multimodal fine-tuning on Amazon Bedrock

AWS Machine Learning

In this post, we share comprehensive best practices and scientific insights for fine-tuning Meta Llama 3.2 It requires sophisticated visual reasoning to interpret data visualizations and answer numerical and analytical questions about the presented information. Amazon Bedrock now offers fine-tuning capabilities for Meta Llama 3.2

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5 Best Practices for Training Remote Call Center Agents

Fonolo

We’ve put together our top 5 best practices for training remote agents to help you out. PowerPoint presentations. On top of regular goal setting and check-ins, keeping an eye on your agents’ metrics can help you monitor if their training is setting them up for success. Create a standardized virtual training program.

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What is Voice of the Customer? 25 Experts Give Best Practices

Callminer

We gathered best practices from 25 industry experts on voice of the customer programs and here is their advice: 1. Also, a customer segmentation best practice is to create a category for lapsed customers. Implement the technology possible to listen to your customers in real-time. Share the information with the company.

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Using Customer Satisfaction Metrics: NPS Best Practices

Totango

Luckily, there’s a measure for that, too: customer satisfaction metrics. Therefore, you should not only track customer satisfaction, but you should also empower your customer success team to take action based on the lessons these metrics teach you, customer satisfaction metrics. . But how do you measure satisfaction?

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Improve Amazon Nova migration performance with data-aware prompt optimization

AWS Machine Learning

In this post, we present an LLM migration paradigm and architecture, including a continuous process of model evaluation, prompt generation using Amazon Bedrock, and data-aware optimization. We also discuss the lessons learned and best practices for you to implement the solution for your real-world use cases.

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