CSM Practice

FEBRUARY 20, 2020

A survey of 100 customer success leaders, conducted by Gainsight in 2018, revealed that the maturity level correlated with the financial metrics of the company: Reactive; GRR is 80%, and NRR is 92%. Value; Prove quantitative and strategic value delivered. So why obsess over data and strive for maturity?

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52

ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” Customer Success Around the Web.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ClientSuccess

AUGUST 14, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. We shouldn’t let the fear of making mistakes hinder our ability to deliver strategic value for the relationship. Confidence is key!

Best practices 42

Best practices Strategic Value Sales SaaS 42

CSM Practice

OCTOBER 7, 2019

At CSM Practice , we create playbooks that are well defined based on best practices for our clients. The metric you employ should be personalized to your distinctive customer base and must properly defend the different risk levels, opportunities, and revenue from your clients.

Accountability 40

Accountability Strategic Value Consulting Consulting 40

ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” Customer Success Around the Web.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

NOVEMBER 8, 2022

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Set strategic direction for your team and translate it into actionable daily/weekly initiatives.

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

AWS Machine Learning

JANUARY 21, 2025

Here are explanations of what these metrics mean and how you can use them: wQL The average Weighted Quantile Loss (wQL) evaluates the forecast by averaging the accuracy at the P10, P50, and P90 quantiles (unless the user has changed them). You can change the default metric based on your needs. wQL is the default metric.

Metrics 101

Metrics Enterprise Sales APIs 101