Best practices Morale White Paper 
Callminer
FEBRUARY 24, 2020
Abiding by the various best practices covered in this article can help in keeping your call center’s environment both welcoming and productive. When it comes to fostering better behavior and improving morale across your workforce, rewards play a particularly important role. Read on for actionable tips and advice.
Callminer
NOVEMBER 9, 2020
For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI. ” – Michele Masterson, 3 Best Practices to Avert Contact Center Fraud , Smart Customer Service; Twitter: @smartcustserv.
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Fonolo
NOVEMBER 29, 2018
In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Just like in many industries, contact centers have their own workplace hazards, and a focus on best practices for dealing with them in a humane way will improve a contact center by leaps and bounds.
Callminer
JUNE 18, 2020
To learn more about employee churn and analytical methods of addressing it, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. A breakdown in this area can quickly spell disaster not only for their performance on the job, but their overall morale as well.
Callminer
FEBRUARY 10, 2020
If you are interested in learning about improving performance among your agents and bolstering agent retention within your organization through interaction analytics, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Floor rules exist to keep call centers productive and safe.
CCNG
JANUARY 4, 2023
Simply scanning paper-based manuals into electronic formats, or using legacy knowledge management software does not provide the high-impact, just-in-time information that today’s customers want. In this white paper we focus on the information made available to contact center agents.
Playvox
NOVEMBER 3, 2021
Teamwork, sharing knowledge and best practices feed company culture. According to a white paper from the UNC Kenan-Flagler Business School , when collaboration permeates organizations, they experience huge bottom-line benefits, including engaged employees, attracting and retaining talent, increased velocity, and profitability.
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