Callminer

FEBRUARY 24, 2020

Abiding by the various best practices covered in this article can help in keeping your call center’s environment both welcoming and productive. When it comes to fostering better behavior and improving morale across your workforce, rewards play a particularly important role. Read on for actionable tips and advice.

Best practices 207

Best practices Call Center voip Morale 207

Fonolo

NOVEMBER 29, 2018

In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Just like in many industries, contact centers have their own workplace hazards, and a focus on best practices for dealing with them in a humane way will improve a contact center by leaps and bounds.

Contact Center 73

Contact Center Gamification contact center workforce Education 73

CCNG

JANUARY 4, 2023

Simply scanning paper-based manuals into electronic for­mats, or using legacy knowledge management software does not provide the high-impact, just-in-time informa­tion that today’s customers want. In this white paper we focus on the information made available to contact center agents.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

Callminer

JUNE 18, 2020

To learn more about employee churn and analytical methods of addressing it, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. A breakdown in this area can quickly spell disaster not only for their performance on the job, but their overall morale as well.

Call Center 182

Call Center Morale Feedback Analytics 182

Callminer

FEBRUARY 10, 2020

If you are interested in learning about improving performance among your agents and bolstering agent retention within your organization through interaction analytics, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Floor rules exist to keep call centers productive and safe.

Call Center 182

Call Center Coaching Morale Analytics 182

Callminer

NOVEMBER 9, 2020

For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI. ” – Michele Masterson, 3 Best Practices to Avert Contact Center Fraud , Smart Customer Service; Twitter: @smartcustserv.

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Call Center Banking Accountability Contact Center 345

Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. “My

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Contact Center Brand ambassadors Morale Telemarketing 271