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Guest Post: How to Design a Customer Success Program That Works

ShepHyken

Provide them with checklists, guides, and best practices. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Regularly update training materials based on customer feedback.

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Top 5 Customer Service & CX Articles for Week of October 21, 2024

ShepHyken

Personalization Done Right by Mark Abraham and David C. Spotify attributes a large part of its success to its personalized recommendations—its user base and revenues have both increased by 1,000% in the past decade to more than 600 million users and $14 billion, respectively. Let’s learn from some of the best.

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Top 5 Customer Service & CX Articles for Week of October 28, 2024

ShepHyken

Topics include automation, personalization, 24/7 support, and more. There are best practices and guidelines from leading business consulting organizations like McKinsey and Accenture. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

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4 Secrets About Human Tone In Chat That Nobody Will Tell You

Myra Golden Media

The idea is to insert a personal tone so you can build rapport and even delight customers. Use “I” and “We” personal pronouns because they instantly make the tone personal. ” I wrote this article because a workshop attendee wanted to know how to make her chat support more personal.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. This feature allows agents to familiarize themselves with the client’s history and specific needs, allowing for more personalized and effective interaction.

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Top 5 Customer Service & CX Articles for Week of February 10, 2025

ShepHyken

5 Touchdowns: How the NFL Is Winning over Fans by Francesca Di Meglio (CX Network) By leveraging data analytics and offering personalized experiences, football is growing exponentially. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops.

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Top 5 Customer Service & CX Articles for Week of July 8, 2024

ShepHyken

Customer Journey AI: The Future of Customer Experience by Rebekah Carter (CX Today) Virtually every company is investing in the latest AI solutions to help them boost workplace efficiency and productivity, deliver more convenient and personalized customer experiences, and reduce costs. Connect with Shep on LinkedIn.