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How to Improve CSAT Score – 6 Step Strategy

Comm100

A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

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Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

While there are major differences in system functionality, reliability, and security, as well as in vendor vertical expertise and knowledge of contact center best practices, the messaging from most of these vendors sounds the same. Given that this represents only 11.4

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When Should You Upgrade CS Software?

Totango

Knowing when it’s time to upgrade CS software can save you time, customers and revenue potentially lost to inefficiency. This will reduce your escalation rate and promote higher rates of successful outcomes. Is It Time for You to Upgrade CS Software?

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The Trifecta: Top 3 Customer Success Manager Traits to Increase Customer Retention

Education Services Group

Chief among them is what qualities define an ideal CSM and what are Customer Success best practices. We understand the nature of the CSM role and creating clear and practical best practices for it. We work within that 80 percent to uncover missed opportunities and lost revenue potential.

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How to Access Translation and Interpretation Services from CLI

Certified Languages International

Quality : Professional services adhere to best practices for translation and interpretation, using qualified linguists, extensive quality checks, editing, proofreading, and more to ensure the highest standards. This results in polished, natural communication in the target language. This builds brand loyalty and satisfaction.

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Check out this article and some best practices on Performance Management for Leaders, Managers and Agents. In the dynamic world of call centers, interaction analytics acts as the guiding star, illuminating pathways to better customer relations, streamlined operations, and enhanced revenue potential.

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How Q4 Inc. used Amazon Bedrock, RAG, and SQLDatabaseChain to address numerical and structured dataset challenges building their Q&A chatbot

AWS Machine Learning

SQL generation, as the Q4 team learned, can be a game changer in building smart applications that integrate with your data stores, unlocking revenue potential. In addition, for the same model size, performance is highly impacted by how optimized your prompt is, the size of the I/O tokens, and the clarity and syntax of the prompt.

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