Comm100

APRIL 2, 2024

A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential. This means making feedback opportunities easily accessible across various platforms, including social media, email, and direct surveys.

Wait times 105

Wait times Feedback CRM Surveys 105

Totango

NOVEMBER 23, 2021

These can include Net Promoter Score surveys and escalation monitoring tools. Knowing when it’s time to upgrade CS software can save you time, customers and revenue potentially lost to inefficiency. The most efficient way to collect customer feedback is to use automation to monitor customer interactions proactively.

Upselling 98

Upselling CRM Revenue potential Feedback 98

NobelBiz

JULY 25, 2023

Feedback Forms: Post-call or post-chat surveys and feedback forms provide direct customer insights which are then fed into the analytics system. Check out this article and some best practices on Performance Management for Leaders, Managers and Agents.

Analytics 98

Analytics Call Center Contact center software Scripts 98

inmoment

NOVEMBER 6, 2019

The platform garners different types of data formats, including real-time survey responses, analytics, reporting and alerts that deliver immediate results. For example, InMoment’s XI Platform allows companies to incorporate tried-and-true feedback (like surveys) in a way that doesn’t complicate processes for customers.

Revenue potential 40

Revenue potential Feedback Surveys Analytics 40

CSM Magazine

FEBRUARY 6, 2024

By integrating planning across the board – from scenario modeling to budgeting – the system enables stadiums to create connected, agile plans that are deeply rooted in industry best practices. Carrying on, it’s fascinating to examine the data coming from recent surveys among those in the finance sector.

Entertainment 52

Entertainment Finance Consulting Consulting 52

JivoChat

APRIL 13, 2021

We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. Increases revenue potential. Collect survey data. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. Lower cart abandonment rates.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A Totango survey of business professionals found that Customer Success, and the customer-centric approach to service, is now a regular and popular practice for many companies.

Technology 108

Technology Customer centricity Enterprise Surveys 108