Totango

NOVEMBER 23, 2021

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Look for a CS platform that lets you spot emerging upsell opportunities as well as customers at risk of churn. Your Escalations Are Going Up.

Upselling 98

Upselling CRM Revenue potential Feedback 98

NobelBiz

JULY 25, 2023

Check out this article and some best practices on Performance Management for Leaders, Managers and Agents. In the dynamic world of call centers, interaction analytics acts as the guiding star, illuminating pathways to better customer relations, streamlined operations, and enhanced revenue potential.

Analytics 98

Analytics Call Center Contact center software Scripts 98

JivoChat

APRIL 13, 2021

We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. Increases revenue potential. Upsell or cross-sell customers on your offers. Best Practices for Automating Customer Service. What Is Customer Service Automation?

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

MAY 19, 2022

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential.

Revenue potential 19

Revenue potential Government Upselling Consulting 19

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

Accountability 10

Accountability Upselling Journey mapping Feedback 10

SmartKarrot

MARCH 31, 2021

RevOps addresses the gap between revenue generation and company teams/departments. Revenue operations helps gain traction from sales flywheels. What is Revenue Operations (RevOps)? The RevOps cycle is based on engaging with customers frequently and upselling to them. How RevOps Impacts Marketing and Sales. Data is core.

Upselling 10

Upselling Best practices SaaS Revenue potential 10