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Chief among them is what qualities define an ideal CSM and what are Customer Success bestpractices. We understand the nature of the CSM role and creating clear and practicalbestpractices for it. We work within that 80 percent to uncover missed opportunities and lost revenuepotential.
InMoment’s latest whitepaper, “ Why a Customer Experience Program is More Powerful Than Mystery Shopping ,” details what intelligent technology can do that mystery shopping simply cannot. . According to Forrester reports, happy customers account for about a 3% bump in revenuepotential in most industries. .
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