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3 Things That Happen When You Level up Your Customer Strategy from Mystery Shopping to a CX Program

inmoment

NOVEMBER 6, 2019

InMoment’s latest white paper, “ Why a Customer Experience Program is More Powerful Than Mystery Shopping ,” details what intelligent technology can do that mystery shopping simply cannot. . According to Forrester reports, happy customers account for about a 3% bump in revenue potential in most industries. .

Revenue potential 40
Revenue potential Feedback Surveys Analytics 40
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The Trifecta: Top 3 Customer Success Manager Traits to Increase Customer Retention

Education Services Group

JUNE 18, 2018

Chief among them is what qualities define an ideal CSM and what are Customer Success best practices. We understand the nature of the CSM role and creating clear and practical best practices for it. We work within that 80 percent to uncover missed opportunities and lost revenue potential.

Customer retention 45
Customer retention Management outsourcing Best practices 45
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