ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. If we’re not at peak SaaS, we’re probably close to it. More and more, customers are seeking out companies that share their values. the stuff that Customer Success teams are really meant to do). “In

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. If we’re not at peak SaaS, we’re probably close to it. More and more, customers are seeking out companies that share their values. the stuff that Customer Success teams are really meant to do). “In

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

JUNE 16, 2020

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 1 Define Key or Strategic Accounts. Top-8-SaaS-Account-Management-Best-Practices Download. and ensure these are agreed upon internally and tracked separately. #2

Best practices 10

Best practices SaaS Accountability Management 10

ClientSuccess

AUGUST 14, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. We shouldn’t let the fear of making mistakes hinder our ability to deliver strategic value for the relationship. Confidence is key!

Best practices 42

Best practices Strategic Value Sales SaaS 42

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. To make the shift from reactive to proactive, SaaS companies need to evaluate their data to discover actionable insights into the customer base. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52

SmartKarrot

NOVEMBER 8, 2022

Role: Global Head of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Heimdal As a Global Head of Customer Success, you will lead a team of Customer Success Team Leads, and share value-based best practices across the team. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19