Satrix Solutions

JANUARY 2, 2019

As a proud partner of Totango, we’ve enjoyed presenting on a variety of topics, including Net Promoter Score best practices and sharing client success stories with relevant advice attendees can implement immediately. You might also find yourself shaking hands with a SaaS founder, venture capitalist, or senior customer success leader.

Customer Experience 60

Customer Experience Best practices Benchmark SaaS 60

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Practice

JUNE 19, 2019

For example, we were hired to determine the best onboarding strategy for one of our SaaS clients that needed to scale their customer success operations. As such, it is no surprise that many SaaS companies offer train-the-trainer programs for their customers during the onboarding process. Related Links.

Education 67

Education SaaS Feedback Accountability 67

Help Scout

AUGUST 11, 2021

For instance, if reading blogs isn’t most effective for you or members of your team, Bill also offers recordings and materials for his workshops, a reading list, and references to videos and audio recordings that you can listen to. HubSpot’s blog covers every subject that a SaaS business could ever be concerned about.

Customer Service 82

Customer Service Coaching Education Best practices 82

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Education Services Group

JULY 5, 2022

On the other end of the spectrum, there were the teams of folks from the startup or SaaS space, where CS isn’t just a buzzword and key stakeholders all know its value ( sounds like a dream, doesn’t it?!). After all, aren’t mistakes the best way to learn? CS in the non-SaaS space is growing.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. SaaS businesses aim at being customer-centric. The level 2 workshop takes the concepts, practices and frameworks learned in Level 1 and applies them to specific roles and responsibilities within Customer Success. But how can you begin to shine in Customer Success ?

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

CSM Practice

SEPTEMBER 15, 2019

Through this, you can identify other business problems that your service or SaaS can solve for them. 3) Workshops. For key accounts, consider offering free on-site workshops to engage in more in-depth strategy discussions and continuously develop a trusted advisory rapport with your decision makers.

Accountability 45

Accountability Consulting Consulting Upselling 45

Select VoiceCom Blog

JUNE 13, 2023

Read on as we delve into AI’s influence on the BPO landscape and explore real-world examples and best practices for a successful implementation. Hidden risks arise when AI solutions are embedded in software-as-a-service (SaaS) offerings, potentially exposing organisations to vulnerabilities exploitable by hackers.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Chatbots Best practices 52

CSM Practice

JUNE 19, 2019

For example, we were hired to determine the best onboarding strategy for one of our SaaS clients that needed to scale their customer success operations. As such, it is no surprise that many SaaS companies offer train-the-trainer programs for their customers during the onboarding process. Related Links.

Education 40

Education SaaS Feedback Accountability 40

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. To grow and succeed in such a dense market, it is important for SaaS companies/product owners to come up with an effective growth marketing framework – with 100% effective growth marketing strategies. Best practices for content marketing.

SaaS 12

SaaS Marketing Upselling Best practices 12

SmartKarrot

JUNE 11, 2021

Best Customer Success Certifications 2021. SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. For course details, click here.

SaaS 22

SaaS Best practices Accountability Education 22

SmartKarrot

SEPTEMBER 11, 2020

For many SaaS companies, building a strong customer community has always been on the top of a to-do list. This could be done by workshops, short meetings, or perhaps a full-blown customer conference. And what are some of the best practices to follow? Best Practices for customer community. Final Take.

SaaS 10

SaaS Best practices Finance Accountability 10

SmartKarrot

MARCH 4, 2021

Experience in customer onboarding, support, implementation, and more Proven complex problem-solving capabilities Good at facilitating meetings and virtual workshops Simple and effective communication skills Project management experience is a must. The necessary set of skills include-. Bottom Line.

Education 19

Education Best practices Accountability Upselling 19

SmartKarrot

JANUARY 5, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. She has also geared up many product-based SaaS companies as an Investor in recent times. Allison Pickens. Dave Jackson. Mikael Blaisdell. Peter Armaly. Jay Nathan.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

MAY 14, 2020

From an operational point of view, assist with the implementation of the products as quickly and effectively as possible, assist the technical teams in planning and instrumenting the SDK, lead technical, marketing and training workshops. In addition, the CSM will identify and promote best practices for the management of a SaaS CRM program.

CRM 10

CRM SaaS Best practices Accountability 10

SmartKarrot

AUGUST 6, 2020

You will also provide best practice advice to customers, work closely with their product and pre-sales departments, cooperate with the support team and align with the sales team’s strategy for growth. Demonstrate and clearly differentiate the product from the competition focusing on the compelling value proposition. Apply here: [link].

Accountability 10

Accountability SaaS Enterprise Best practices 10

SmartKarrot

MARCH 15, 2021

Influence future lifetime value through higher SaaS adoption, customer satisfaction and increase renewal rates to reduce churn. Establish CSM best practices and processes for future CSMs. Assist sales in contract terms and expectations. Manage customer expectations and relationships.

Upselling 10

Upselling SaaS Accountability Education 10

SmartKarrot

JULY 27, 2020

What is the one thing that SaaS businesses have in common? SaaStr – Regarded as the largest web community of SaaS entrepreneurs and founders, it sees a monthly average of 2.5 Tomasz Tunguz : Tomasz, a venture capitalist at Redpoint , covers many topics about the SaaS business, including customer success. Yes, you got it.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 138

Best practices Government Engineering Accountability 138

SmartKarrot

FEBRUARY 15, 2022

This will help you stay up to date with the trends and best practices of customer service. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Adrian Swinscoe. Annette Franz.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

SmartKarrot

JULY 6, 2020

The systems, policies, and best-practices you put in place to create an environment conducive to achieving Customer Success. Regular training through workshops, seminars, conferences, or any other form of knowledge and skill transfer should be provided, for them to succeed in the art and science of Customer Success Management.

B2B 10

B2B Finance Surveys Sales 10

ChurnZero

SEPTEMBER 6, 2024

Whether you’re in the restaurant business or the SaaS industry, this guided, directional approach will always lead to the most optimal outcome for your customers, as long as you know where the best value is. Here are five best practices we learned from Keishla’s and Stephanie’s presentation. The lesson?

Coaching 52

Coaching Upselling SaaS Sales 52