Callminer

APRIL 20, 2020

For more information on how artificial intelligence can help your company overcome new obstacles, take a look at our white paper, How AI Improves the Customer Experience. ” – Derek Gallimore, The strong future of outsourcing: White Paper , OutsourceAccelerator.

Business Process Outsourcing 286

Business Process Outsourcing outsourcing Call Center Engineering 286

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. Best practice examples include: Hire, train, motivate, and retain top talent. Sean McPheat is the CEO of MTD Sales Training. Sean McPheat. seanmcpheat.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

TechSee

OCTOBER 19, 2021

retail sales – in 2020. For every $1 billion in sales, the average retailer incurs $106 million in merchandise returns. Every step in the return process, from return merchandise authorization (RMA) to shipping and receiving, processing, asset recovery, and disposal, adds another cost that further cuts into product sales revenue.

Average Handle Time 124

Average Handle Time Sales Analytics Self service 124

Callminer

FEBRUARY 4, 2021

Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. Video calls are one great way to bring more customers into a direct line of communication with your team. Michael Stahl.

Call Center 345

Call Center Contact Center Finance Consulting 345

LiveChat

OCTOBER 5, 2018

Post-click landing pages (standalone pages that prospects land on after clicking an ad or search result) are the best marketing asset to create a great first impression and generate conversions — but only if designed correctly. Fortunately, there are some landing page best practices to help you generate maximum results.

Best practices 62

Best practices Real estate Education Advertising 62

JivoChat

JUNE 26, 2022

But, your text also needs to be persuasive to compel the audience to follow the call to action and be aligned with SEO best practices. You will learn the hacks and secrets from the world’s most famous copywriters, and the sales psychology to grow a profitable business. The most powerful way to structure your sales copy.

B2C 75

B2C B2B Sales Best practices 75

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. She’s passionate about all things related to marketing and sales, especially when it comes to online media. Bridgette Norris.

Management 273

Management Customer Experience Customer Service Coaching 273

Help Scout

AUGUST 11, 2021

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. Along with customer service, they also write a lot about marketing, sales, and business logistics. HubSpot has a regular publishing cadence of content like webinars, blog posts, white papers, and ebooks.

Customer Service 82

Customer Service Coaching Education Best practices 82

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 61

Gamification Sales Contact Center CRM 61

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. White papers.

B2B 122

B2B Journey mapping SaaS Upselling 122

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. David worked for companies like AOL & McAfee training managers about sales and team management. Everyone gets a car detailing at work if they all get a sale.

Call Center 182

Call Center Management Scripts Coaching 182

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. Successful call centers use analytics to help aid, streamline and maximize customer service and sales needs…”. Customer sales enquiries. Kirk Chewning.

Call Center 182

Call Center Analytics First call resolution Metrics 182

ClearAction

OCTOBER 4, 2015

This question was asked in the ClearAction Annual Business-to-Business Customer Experience Management Best Practices Study. And the findings were significant: when the answer was "c", the company tended to have stronger business results attributed to customer experience management (CXM), as well as more holistic CXM practices.

Customer Experience 118

Customer Experience Best practices CRM Management 118

Liveops

DECEMBER 27, 2018

These curated items include some of our most-read posts along with white papers call center leaders will appreciate. Customer Contact Week’s white paper provides clear-cut strategies for better performance. One suggestion is to use speech and text analytics for understanding what customer satisfaction and increased sales.

Contact Center 81

Contact Center Customer Service Call Center Virtual Agent 81

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 52

Gamification Sales Contact Center CRM 52

Comm100

JANUARY 21, 2020

Here are four elements to consider, plus some customer service best-practices to make the most of them: Social media vs. SEO reach. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. This post is the second of two that are based on our Omnichannel white paper.

B2C 90

B2C B2B Benchmark Best practices 90

Fonolo

JANUARY 14, 2020

She’s the author of the “Ultimate Online Customer Service Guide” and over 40 books in the “for Dummies” series on best practices for eBay, Twitter, Facebook and social media. . This white paper explores key areas that are sure to shake up the industry. Top Pick: Quality assurance guidelines for call center managers.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Comm100

FEBRUARY 25, 2020

By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. Free Download: Never Miss a VIP White Paper.

CRM 64

CRM B2B Accountability Upselling 64

RapportBoost

NOVEMBER 15, 2018

We’re not talking about turning a support team into a sales. Teach them early on how best to seek out potential lead opportunities. That means more than just pointing the customer to a white paper. Moreover, document best practices companywide to disseminate valuable “lessons from the front line” to all agents. .

Call Center 71

Call Center Telecommunications Technology Education 71

AWS Machine Learning

APRIL 12, 2023

Each document type has a separate folder: blogs, case-studies, analyst-reports, user-guides, and white-papers. Similarly, when logged in as James from the AWS-Sales group and passing the corresponding JWT, we have access to only blogs, user guides, and case studies. User Group Document Type Authorized for Access Guest.

Enterprise 108

Enterprise APIs Engineering Management 108

Education Services Group

APRIL 25, 2021

At first, this roadmap might be simple and straightforward, but as you mature, your plans will become more comprehensive and include a complete ecosystem of cross-functional capability and accountability with other teams like sales, marketing, product, and support. I could write an entire white paper on Customer Success monetization.

Journey mapping 91

Journey mapping Construction Analytics Education 91

Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. CSMs (Customer Success Managers) go beyond training and support by bringing value to the table after the sale. Download our white paper, Neuroscience and Customer Success , to learn more about the implications discussed in this blog post.

outsourcing 51

outsourcing Consulting Consulting Management 51

AWS Machine Learning

OCTOBER 15, 2024

For further assistance and expertise, consider using AWS Professional Services ( contact sales ) to help you streamline your cloud migration journey and maximize the benefits of Amazon Bedrock. Begin by exploring the Amazon Bedrock User Guide to understand how it can streamline your organization’s cloud journey.

APIs 93

APIs Engineering Accountability Best practices 93

Education Services Group

OCTOBER 4, 2018

Your sales team dazzled and wowed your new customer enough to get them to take the plunge with your company, it’s on you and your team to keep the momentum going. It is critical to learn from sales what pain points and/or business outcomes drove the company to work with you, so jump in with at least one thorough conversation.

Sales 53

Sales Metrics Customer Experience Best practices 53

Quality Contact Solutions

DECEMBER 31, 1969

While there tends to be a lot of pre-show planning, often times the post show follow up is not well thought out or isn’t executed in the best way. Here are a few best practices to help your trade show follow up run successfully. Get the sales team buy-in with the plan. After the event, implement your plan.

Call Center 53

Call Center Telemarketing Sales Best practices 53

REVE Chat Blog

MARCH 4, 2020

It should be a continuous process for businesses as lead generation strategies keep on evolving and impact business topline i.e. Sales. So, how to tie the B2B lead generation strategies and best practices? B2B lead generation is the primary level in the sales funnel that helps turn your target audience into potential customers.

B2B 71

B2B Best practices CRM Sales 71

OctopusTech

JULY 18, 2022

Human connection is one of the most important aspects of B2B sales and marketing. For better sales calls, you can also choose three different mediums such as email, phone, or social media channels and make the entire process more fruitful. Let’s dive deep to understand everything about cold calling best practices.

Best practices 62

Best practices Call Center Sales Personalization 62

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Patrick has spent 13 years in sales and customer service roles. Patrick Rivers. predictiveindex. Rosie Ryan.

Management 207

Management Customer Service Consulting Consulting 207

Infinity

APRIL 10, 2018

As many as 89% of consumers look for vehicle information online, 1 requiring companies to translate searches into sales calls and visits to dealerships. For example, Infinity’s newly released automotive best practices eBook states that global mobile usage is expected to pass 4.5 Thrive in the world of SEO.

Automotive 49

Automotive Advertising Best practices Analytics 49

AWS Machine Learning

JULY 24, 2024

Each document type has a separate folder: blogs, case-studies, analyst reports, user guides, and white papers. She provides technical guidance to AWS Partners in following best practices to build secure, resilient, and highly available solutions in the AWS Cloud.

Enterprise 129

Enterprise Engineering APIs Accountability 129

Comm100

FEBRUARY 25, 2020

By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. Free Download: Never Miss a VIP White Paper.

CRM 52

CRM B2B Accountability Upselling 52

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. They usually are licensed through a subscription sales model.

SaaS 71

SaaS CRM Advertising Analytics 71

Comm100

JANUARY 21, 2020

Here are four elements to consider, plus some customer service best-practices to make the most of them: 1. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. This post is the second of two that are based on our Omnichannel white paper. White Paper. Download Now.

B2C 40

B2C B2B Benchmark Best practices 40

InGenius

DECEMBER 19, 2019

How Southern Glazer's Wine & Spirits Wins at Customer Advocacy and Inside Sales , with customer Southern Glazer's Wine & Spirits. ComSci led the way on best practices sharing for going beyond cost transparency. Upland ComSci: Going beyond cost transparency with ITFM. You can read the full case study now.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Patrick has spent 13 years in sales and customer service roles. Patrick Rivers. predictiveindex. Rosie Ryan.

Management 182

Management Customer Service Consulting Consulting 182

Liveops

DECEMBER 27, 2018

These curated items include some of our most-read posts along with white papers call center leaders will appreciate. Customer Contact Week’s white paper provides clear-cut strategies for better performance. One suggestion is to use speech and text analytics for understanding what customer satisfaction and increased sales.

Contact Center 48

Contact Center Customer Service Call Center Virtual Agent 48

CustomerSuccessBox

JUNE 21, 2022

8 Best Strategies for Customer Onboarding at Scale. Well-defined Sales-to-Onboarding Handoff. This begins with the sales to onboarding hand-off before the end of the sales cycle. it’s better to have the onboarding team present before the sales cycle ends. The same goes for the sales teams also.

Education 52

Education Customer retention Sales B2B 52