AWS Machine Learning

MARCH 27, 2025

In this post, we explore how you can use Amazon Bedrock to generate high-quality categorical ground truth data, which is crucial for training machine learning (ML) models in a cost-sensitive environment. This results in an imbalanced class distribution for training and test datasets.

Education 114

Education Engineering APIs Enterprise 114

TeleDirect

APRIL 7, 2025

The Role of Training in Preparing Call Center Teams for Success The Role of Training in Preparing Call Center Teams for Success is an essential topic for any business that values high-quality customer service , operational efficiency, and employee satisfaction. HIPAA, PCI-DSS) 2. HIPAA, PCI-DSS) 2.

Call Center 62

Call Center First call resolution Best practices Gamification 62

ShepHyken

JUNE 17, 2019

My Comment: While I don’t believe in scripts (How can you script sincerity?), Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts by Rachael Royds. It starts with my philosophy on scripts.

Customer Service 292

Customer Service Scripts Feedback Call Center 292

ShepHyken

APRIL 9, 2021

However, it’s a best practice to let the phone ring for a second or two. First, ditch the scripts. If you’re a new customer support rep, your organization will certainly ask you to follow a script. Reading from a script makes you sound like a robot. And it’s fine. Now, how can you achieve that? But guess what?

Customer Service 376

Customer Service Scripts voip contact center solutions 376

AWS Machine Learning

MARCH 6, 2023

Large language models (LLMs) are neural network-based language models with hundreds of millions ( BERT ) to over a trillion parameters ( MiCS ), and whose size makes single-GPU training impractical. The size of an LLM and its training data is a double-edged sword: it brings modeling quality, but entails infrastructure challenges.

Best practices 108

Best practices APIs Transportation Scripts 108

Callminer

APRIL 23, 2019

To train and evaluate call center staff. Expert PCI Compliance Tips & Best Practices. Below, we’ve rounded up 17 tips and best practices for PCI compliance from industry and regulatory experts. Expand your call recording practices. To ensure the quality of customer service.

Best practices 159

Best practices Call Center Banking Contact Center 159

AWS Machine Learning

AUGUST 19, 2022

Today, a lot of customers are using TensorFlow to train deep learning models for their clickthrough rate in advertising and personalization recommendations in ecommerce. Model iteration is one of a data scientist’s daily jobs, but they face the problem of taking too long to train on large datasets. Automatic mixed precision training.

Best practices 105

Best practices APIs Scripts Advertising 105

Calabrio

MARCH 5, 2025

Analytics Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 Share Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 What area do you see as the biggest opportunity for growth in your contact center? Want to see how its done?

Best practices 52

Best practices Coaching Scripts Contact Center 52

Vistio

JANUARY 27, 2025

In contact centers, scripts have long been a cornerstone of customer interactions. But as customer demands grow more complex and situations become less predictable, relying solely on scripts can hinder an agents ability to deliver exceptional service. However, scripts can also be limiting.

Scripts 52

Scripts Coaching Contact Center Feedback 52

AWS Machine Learning

DECEMBER 16, 2022

Amazon SageMaker Training Managed Warm Pools gives you the flexibility to opt in to reuse and hold on to the underlying infrastructure for a user-defined period of time. This is done while also maintaining the benefit of passing the undifferentiated heavy lifting of managing compute instances in to Amazon SageMaker Model Training.

Best practices 98

Best practices Management Engineering Benchmark 98

AWS Machine Learning

SEPTEMBER 7, 2023

SageMaker Pipelines offers ML application developers the ability to orchestrate different steps of the ML workflow, including data loading, data transformation, training, tuning, and deployment. In this post, we provide some best practices to maximize the value of SageMaker Pipelines and make the development experience seamless.

Best practices 128

Best practices Scripts Construction APIs 128

AWS Machine Learning

APRIL 18, 2024

Organizations typically counter these hurdles by investing in extensive training programs or hiring specialized personnel, which often leads to increased costs and delayed migration timelines. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 132

Scripts Best practices Engineering Accountability 132

Callminer

AUGUST 1, 2017

Reduce Turnover – Keeping a stable team will help you to reduce training costs and time. Do your best to: Monitor and generate engagement; check in often. The best thing that you can do to increase efficiency at a contact center is…”. To implement continuous training. Srii Srinivasan. Chargebackgurus.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Quality Contact Solutions

JULY 26, 2022

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call. No, it doesn’t.

Scripts 98

Scripts Call Center Telemarketing Best practices 98

ShepHyken

JANUARY 25, 2019

Knowing what customers’ concerns are will make it easier to develop a script, one that will assure callers that their specific issues are being addressed. Ideally, customer service representatives in your company are undergoing periodic training to ensure they are truly listening to customers; concerns.

Scripts 301

Scripts Education Best practices Personalization 301

AWS Machine Learning

APRIL 24, 2025

Recent advances in generative AI have led to the rapid evolution of natural language to SQL (NL2SQL) technology, which uses pre-trained large language models (LLMs) and natural language to generate database queries in the moment.

Enterprise 113

Enterprise Construction Scripts APIs 113

AWS Machine Learning

NOVEMBER 15, 2024

For early detection, implement custom testing scripts that run toxicity evaluations on new data and model outputs continuously. Integrating scheduled toxicity assessments and custom testing scripts into your development pipeline helps you continuously monitor and adjust model behavior.

APIs 114

APIs Government Best practices Metrics 114

Fonolo

JANUARY 31, 2023

Call center training has always been one of the key pillars of running a successful call center. As the industry advances, so do the methods we use to ensure our workforce is performing at its best. A strong call center training program should not just be part of your onboarding process. What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

CSM Magazine

FEBRUARY 5, 2025

When its time to hire and train your first customer support representative (CSR), the process might feel overwhelming. Here, we will walk you through every step of training your first customer support rep, ensuring they represent your start-up with professionalism, empathy, and efficiency. Avoid overly complicated explanations.

Customer Support 52

Customer Support Customer centricity Construction Morale 52

AWS Machine Learning

MARCH 14, 2024

Building large language models (LLMs) from scratch or customizing pre-trained models requires substantial compute resources, expert data scientists, and months of engineering work. Launched in 2017, Amazon SageMaker is a fully managed service that makes it straightforward to build, train, and deploy ML models.

Best practices 137

Best practices Engineering Chatbots Enterprise 137

CSM Magazine

MARCH 24, 2025

Best Practices for Finding the Right Cloud Developers Hiring a cloud developer involves more than just scanning rsums. To get the best results, its important to think carefully about your own needs and the qualities you want in a candidate. Plan for Ongoing Training Cloud services change frequently.

Best practices 52

Best practices Analytics Finance Big data 52

AWS Machine Learning

MAY 1, 2024

It comes in a range of parameter sizes—7 billion, 13 billion, and 70 billion—as well as pre-trained and fine-tuned variations. Many practitioners fine-tune or pre-train these Llama 2 models with their own text data to improve accuracy for their specific use case.

Scripts 128

Scripts Best practices Engineering Management 128

TeleDirect

MARCH 20, 2025

Train agents to listen without interrupting and to ask clarifying questions when needed. Equip Agents with Comprehensive Training Invest in ongoing training programs that cover customer service skills, technical knowledge, and problem-solving techniques. Q2: What training methods are best for call center agents?

Call Center 62

Call Center Abandon rate Customer Service First call resolution 62

AWS Machine Learning

JANUARY 10, 2023

With SageMaker, data scientists and developers can quickly and easily build and train ML models, and then directly deploy them into a production-ready hosted environment. This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size.

Best practices 102

Best practices Scripts APIs Metrics 102

ShepHyken

JULY 5, 2019

Just like any forum, the online world has its own codes, best practices, and of course, language – one that is imperative to know in our digital age. Regardless of the channels and formats you use, here are a handful of best practices to communicate effectively with your clients online. Do you speak Internet?

Feedback 315

Feedback Self service Best practices Scripts 315

Callminer

JULY 30, 2020

Still, responding to complaints about bad customer service can be difficult, even for your best call center agents. That’s why it’s important to train your call center representatives on effective conflict resolution techniques and leverage the right technologies to support ongoing coaching and training. Nancy Friedman.

Call Center 265

Call Center Customer Service Scripts Coaching 265

AWS Machine Learning

NOVEMBER 14, 2024

It also helps achieve data, project, and team isolation while supporting software development lifecycle best practices. The DS uses SageMaker Training jobs to generate metrics captured by , selects a candidate model, and registers the model version inside the shared model group in their local model registry. fit_transform(y).

Government 108

Government Management APIs Accountability 108

AWS Machine Learning

JANUARY 24, 2025

Contrast that with Scope 4/5 applications, where not only do you build and secure the generative AI application yourself, but you are also responsible for fine-tuning and training the underlying large language model (LLM).

APIs 120

APIs Scripts Best practices Management 120

NobelBiz

MAY 9, 2023

Use Case: The Automatic Preview Dialer is highly versatile, adding time efficiency to complex campaigns where agents need to review client data before the call, take notes, personalize scripts, and so on. However, there are a few general best practices that will increase the likelihood of a successful auto-dialer campaign.

Best practices 98

Best practices Call Center Gamification Contact center software 98

AWS Machine Learning

SEPTEMBER 26, 2024

Trained on the Amazon SageMaker HyperPod , Dream Machine excels in creating consistent characters, smooth motion, and dynamic camera movements. Model parallel training becomes necessary when the total model footprint (model weights, gradients, and optimizer states) exceeds the memory of a single GPU.

Scripts 123

Scripts APIs Metrics Management 123

AWS Machine Learning

NOVEMBER 22, 2023

Like many ML organizations, accelerators are largely used to accelerate DL training and inference. In this post, we discuss how M5 was able to reduce the cost to train their models by 30%, and share some of the best practices we learned along the way. To use accelerators, you need a software layer to support them.

Scripts 116

Scripts Engineering Best practices Construction 116

Fonolo

JULY 5, 2022

Scoring individual calls at random and assessing speech analytics can be used for baseline scores and examples of excellent quality for use in future call center training sessions. TIP: Target agent interactions with high-performers in your quality monitoring strategy to create a golden standard for training. Speaking speed.

Best practices 81

Best practices Call Center Metrics Abandon rate 81

Callminer

MAY 26, 2020

Common approaches to solving such issues include staffing additional agents, encouraging faster answering with more frequent holds and training agents in multiple disciplines so that they can handle a greater variety of concerns. Average Handle Time.

Call Center 340

Call Center Metrics Average Handle Time First call resolution 340

Serenova

JULY 7, 2020

Six Call Center Training Tips & Best Practices for Better Customer Experience. To do that effectively takes well-trained agents and ongoing, consistent agent training programs—from onboarding and beyond. 6 Steps and Best Practices for Your Best Call Center Staff Training Program.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

TeleDirect

APRIL 16, 2025

Look for a service that has: Encrypted data storage Secure call recording Staff trained in handling PHI (Protected Health Information) Internal audits and compliance reporting 3. Trained Medical Receptionists and Agents Your patients should be speaking with knowledgeable and compassionate representatives.

Call Center 62

Call Center Healthcare Call flow Scripts 62

Callminer

FEBRUARY 4, 2021

Firstly, contact centers can make use of call analytics software to analyze past call recordings and use them to train agents how to identify vulnerable customers. Addressing increased vulnerability will take training…”. They can then incorporate serving customers with these specific vulnerabilities into training. Eric Sachs.

Call Center 345

Call Center Contact Center Finance Consulting 345