Callminer

MAY 27, 2020

Maybe your team would benefit from a creativity workshop or team-building seminar to improve in-office relationships. . “To shake up the workday, or start Monday off with some inspiration, Cooleaf recommends hiring a motivational speaker to come into the office.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

Fonolo

JULY 27, 2021

Post-evaluation best practices. Call center agent training can take the form of courses, seminars, videos, and other activities that teach and inform agents about successful work practices. So you evaluated your agents’ performance. Provide additional training. Offer coaching sessions and mentorship.

Call Center 142

Call Center Abandon rate First call resolution Construction 142

JustCall

MARCH 7, 2023

Read on for to know more on the same, along with pro tips and strategies to create a sales process tailored to a digital ecosystem and discover some of the best practices for hybrid work. This article reveals the pros and cons of this work model and some hybrid workplace best practices to build a productive team.

Best practices 52

Best practices Sales Morale Personalization 52

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. Hosting CS webinars, teleconferences, and seminars. The community aims to provide CS leaders with practical peer support. It also seeks to stimulate discussion of best practices. Promoting CS thought leaders. Soliciting CS opinion polls.

Best practices 122

Best practices SaaS B2B Marketing 122

Totango

DECEMBER 28, 2021

When your team is up-to-date on the latest best practices and technology tools and prepared to handle frequent support issues, your customer success strategy will be more effective and your customers will enjoy greater satisfaction, resulting in higher retention. Follow best practices to create an effective renewal strategy.

Best practices 102

Best practices Benchmark Education Surveys 102

Education Services Group

OCTOBER 15, 2020

What I saw throughout the day was something I have not seen in previous online seminars. CSMs can implement these best practices at a company level with a shared goal of better serving the customer – in addition to offering data-driven decision making and customer-centric understanding – for overall business success.

Best practices 105

Best practices industry standards Customer centricity Sales 105

Quality Contact Solutions

JANUARY 27, 2022

You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. The fact is, I need to inspire my customer-facing staff to leverage best practices to increase sales. The topic of increasing sales is so prevalent that thousands of books and articles are published.

Sales 98

Sales Upselling B2C Best practices 98

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Totango

JANUARY 23, 2020

Will you stage additional training seminars or make new information available? Following customer success best practices will help reduce your attrition rate. Consider how you will proactively engage a customer when these changes occur. Will you repeat elements of your onboarding program? Will you focus on previous success?

Enterprise 111

Enterprise B2B Management Best practices 111

Taylor Reach Group

MARCH 20, 2020

Host seminars or workshops that address depression and stress management techniques, like mindfulness, breathing exercises, and meditation, to help employees reduce anxiety and stress and improve focus and motivation. Provide free or subsidized lifestyle coaching, counseling, or self-management programs.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

CSM Magazine

DECEMBER 2, 2024

Regular workshops and seminars should be organized to help nurses stay updated on best practices for patient interaction. To improve customer service, it’s essential to invest in continuous training for nurses. This can include communication, empathy, and patient-centered care.

Healthcare 52

Healthcare Customer Service Surveys Wait times 52

Totango

SEPTEMBER 1, 2020

The following list of best practices can help you identify potential churn in time to do something about it. There are several practices you can pursue to effectively win back customers and reduce churn : Offer upgrade/downgrade options that better align your product with customer use. Pay Attention to NPS and Close the Loop.

Enterprise 111

Enterprise Construction Customer retention Metrics 111

Up Your Service

FEBRUARY 5, 2020

What if we took your love of presentation and interaction and questions and answers and we connected it with my passion for sharing best practice and next practice. What if we took your passion for developing and Certifying Coaches all over the world and connected it with our expertise in certifying Uplifting Service leaders ?

Coaching 52

Coaching Best practices Customer Service Customer Experience 52

Callminer

APRIL 21, 2020

What I liked the most are the seminars and workshops we did all year round. Jeremy Harrison runs a blog called Hustle Life , a resource he created for people looking to find their perfect side hustle. There are many different leadership activities I have done in the call center industry…”. I used to work as a call center trainer.

Call Center 182

Call Center Management Scripts Coaching 182

Education Services Group

JUNE 4, 2019

Events like this create an environment where best practices can be shared — people are passionate about solving the same problems and your existing customers have a platform to tell others how helpful you’ve been. Create Events Where Prospects and Customers Can Mingle. Instead, put the focus on pure content, value, and communication.

Marketing 53

Marketing Best practices Upselling Sales 53

Customer Guru

AUGUST 21, 2018

He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. Co-author of ‘The Ultimate Question 2.0’, Rob heads Bain & Company’s global Customer Strategy and Marketing Practice. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

COPC

MAY 11, 2017

Kathleen will also lead a candid discussion about current industry challenges and opportunities within the context of these results, providing attendees with an opportunity to share their own experiences and best practices, while also learning from others. Learn More. Other Events: May 25, 2017.

Best practices 40

Best practices Benchmark Analytics Contact Center 40

COPC

FEBRUARY 2, 2017

Chris Lord, Global Head, DigiCX, Growth, Strategy and Marketing, HGS, will share best practices for high impact and cost-effective digital transformation that drive clear outcomes. Breakfast Seminar, Auckland, New Zealand. and the Contact Centre Institute of New Zealand will be holding a Breakfast Seminar. March 1, 2017.

Benchmark 40

Benchmark Banking Best practices Surveys 40

Dialer 360

JANUARY 5, 2022

Webinars are also similar to seminars that are also internet versions. Conduct online webinars and seminars to get potential clients and offer your company services. It is the best way to gain more leads and grab more customer attention. The backbone of the insurance business leads and you can choose which strategy is best.

Best practices 26

Best practices Scripts Outbound sales Entertainment 26

Hodusoft

AUGUST 21, 2023

Additionally, the CNC EXPO often features a series of seminars, workshops, and presentations conducted by industry leaders, experts, and professionals. Through this event, they share insights on evolving trends, best practices, and the future of communication and networking technologies.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

Anexa BPO

NOVEMBER 6, 2022

It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field. For those who aren’t familiar, EXPO RC is an annual trade show that focuses on customer relations and customer service.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

delighted

FEBRUARY 22, 2022

To add to these challenges, educational tools like handbooks, seminars, and models that explain how to grow a CX program, or assess your customer experience maturity, don’t really exist. So where does the manager of a CX program start?

Customer Experience 91

Customer Experience Feedback Customer centricity Surveys 91

Aspect

JANUARY 19, 2018

Aspect can help ensure caregivers have consistent points of contact, so they never need to feel alone and they will always have a way to contact the right person if needed.

Journey mapping 48

Journey mapping Healthcare Education Best practices 48

CSM Magazine

MAY 8, 2024

Continuous Monitoring and Adaptation Hey, change can be the only thing constant in your field, so regularly reviewing and updating your customer service policies will help reflect changes in laws, regulations, and your industry’s best practices in your day to day business.

Customer Service 52

Customer Service industry standards Accountability Best practices 52

TASKE Technology

APRIL 1, 2011

We’ll also touch on legislation or best practices affecting contact center operations so that you can assess whether changes are needed to your own procedures.

Contact Center 40

Contact Center Best practices Technology Management 40

AskNicely

AUGUST 1, 2018

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. You want to show them that not only are you on top of their request, but you can give them the results they are looking for — customer retention and growth.

Surveys 60

Surveys Customer retention Personalization Accountability 60

Quality Contact Solutions

DECEMBER 31, 1969

Currently serving as a Senior Operations Manager for QCS, Kelli’s detail-oriented approach is used to analyze existing operations and to implement best practices, new strategies, processes and efficiencies, enabling her clients to achieve better outcomes.

outsourcing 56

outsourcing Customer Care Call Center B2C 56

Calabrio

JANUARY 12, 2020

That’s why she: instituted internship programs at Calabrio and her previous companies to give college students hands-on experience in their respective fields; participates in The Collaborative CFO Workgroup, a forum where top Minnesota finance executives come together to share, learn and problem-solve financial best practices; sponsors Calabrio’s Women (..)

SaaS 52

SaaS Finance Best practices CRM 52

Creative Virtual

MARCH 25, 2019

Creative Virtual Founder & CEO, Chris Ezekiel will be presenting a seminar on Thursday at 14:00 in Theatre 16 , ‘Top Tips for Implementing Chatbots and Virtual Agents in 2019’.

Customer Experience 40

Customer Experience Virtual Agent Chatbots Interactive Voice Response 40

inmoment

APRIL 13, 2020

Below are best practices that we’ve compiled to help employees thrive during this difficult time. Free music classes and potty training seminars at Union Square Play . To do this right, brands need to help employees look at health matters holistically, both the physical and emotional aspects. Helpful Resources for Kids: .

Entertainment 52

Entertainment Best practices Education Technology 52

REVE Chat Blog

NOVEMBER 21, 2019

Top expert marketers agree that lead generation ideas and best practices are the most important element in their marketing arsenal. With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. Top lead generation ideas & best practices that work.

B2B 77

B2B Best practices Sales Education 77

JustCall

NOVEMBER 23, 2022

Some Sales Pipeline Best Practices. Those who manage sales pipelines successfully follow certain practices. Other ways to attract eyeballs are through seminars and conferences as well as other industry events. Salespeople are clear at all stages about their next actions. This can be used for future strategies.

Sales 52

Sales Metrics Best practices Enterprise 52

ProProfs Blog

MAY 1, 2020

Assigning mentors, job shadowing, demonstrations, and creating knowledge repositories are some of the best practices in this regard. So, all in all, customer service training is a holistic approach to teaching your team the best way to deliver exceptional customer experiences. Expert lectures. Activities. Presentations.

Customer Service 128

Customer Service Customer Support Education Feedback 128

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is also a published author on customer service trends and best practices. How We Reinvented Our Own CX — StoryMiners.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. Telesales/Inside Sales.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Fonolo

JUNE 17, 2015

Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Call Center Training Best Practice. Curate a knowledge base. Host ‘lunch n’ learns’ Foster a ‘straight-talking’ culture.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Calabrio

NOVEMBER 8, 2019

That’s why she: instituted internship programs at Calabrio and her previous companies to give college students hands-on experience in their respective fields; participates in The Collaborative CFO Workgroup, a forum where top Minnesota finance executives come together to share, learn and problem-solve financial best practices; sponsors Calabrio’s Women (..)

SaaS 40

SaaS Finance Best practices CRM 40