CSM Magazine

MAY 9, 2023

Methods for conducting market research include: Surveys Interviews Focus groups Observational studies By using these research techniques, startups can uncover crucial information about their audience and identify areas where they can address customer needs and improve their service levels.

Customer Service 52

Customer Service Customer centricity Feedback Analytics 52

NobelBiz

JUNE 19, 2023

As businesses, we need to harness this culture of immediate responses to elevate customer service levels. The modern world is centered on the concept of immediacy and the ability to obtain information instantly. Real-time monitoring offers an unparalleled advantage in achieving this goal.

Call Center 52

Call Center Coaching Contact Center Metrics 52

SmartKarrot

MARCH 2, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Presto As a Director of Customer Success, you will design and implement best practices for building long-term strategic relationships with the customers. Influence and educate customers to align them on best practices.

Best practices 3

Best practices Engineering Upselling Accountability 3

Balto

NOVEMBER 28, 2023

Customer Satisfaction (CSAT) Score: CSAT indicates how happy your customers are, and it can be measured by asking your customers to share their opinions on the service level with a simple post-call survey. Conduct workshops that teach your agents how AI encourages cross-functional collaboration and data democratization.

Quality management 52

Quality management Call Center Management Contact Center 52

SmartKarrot

OCTOBER 13, 2022

Monitor any service level agreement items and communicates to operations or client regularly. Keeping in close contact with your customers to discuss all things speech, drive customer objectives, facilitate and run workshops. Educate and nurture Members on new features and best practice guides with regular review meetings.

Customer advocacy 19

Customer advocacy Technical Support Feedback Education 19

SmartKarrot

NOVEMBER 18, 2020

Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success. Understanding the intricacies of the products, services, and partner networks thoroughly to leverage as needed to meet our merchants’ needs. Provide technical and systems management advisory services.

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

JULY 26, 2021

Facilitate Process Reviews, Adoption Reviews and at times Customer Workshops (knowledge sessions) Customer touchpoints for value and impact conversations. Develop new materials – presentations, best practices, roll-out plans, QBRs. Handle invoices and billing issues, appeal process.

Upselling 10

Upselling Accountability Customer centricity Best practices 10

SmartKarrot

MAY 27, 2020

Richardson’s approach stands on the following parameters: Momentum Methodology to assess a customer relationship, and develop and execute strategic account management best practices. Thus, with SAMA’s training, you can: Learn and apply the best practices to propel customer success. LAMP Account Management Training .

Accountability 10

Accountability Management Best practices Customer retention 10

SmartKarrot

JULY 6, 2020

Process could also involve deciding details of customer engagement in the sales funnel, buyer-journey, post-sales service, and customer lifecycle. The ways in which you determine KPIs; business goals in line with customer success goals; customer categories and corresponding service levels; among others.

B2B 10

B2B Finance Surveys Sales 10

Vistio

APRIL 2, 2022

And for our corporate members, we facilitate frequent virtual meetings, they’re monthly, there’s a couple of them a month for different levels of the organization. One is a senior leader strategy session, and the other is an operational best practice exchange. And let’s take something like a service level.

Contact Center 52

Contact Center Real estate Customer Service Self service 52