CCNG

FEBRUARY 28, 2024

They weren’t prepared for a quick transition to remote work, nor had hybrid workforce best practices laid out and ready to go. So, how do you make hybrid work a practical option for your employees in the long term? What are some of the hybrid workforce best practices you should consider adopting for 2024?

Best practices 195

Best practices CCNG Surveys Technology 195

ShepHyken

JANUARY 29, 2021

Following best practices and applying hacks has proven fruitful for a lot of contact centers. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence. You can do the same and improve your customers’ experience.

Best practices 249

Best practices Contact Center Interactive Voice Response Call Center 249

CCNG

DECEMBER 1, 2022

The best-practices we’ve covered give you a great foundation for building, leveraging and sustaining a truly powerful professional network. We’ll leave you with one final thought and recap a full spectrum of strategies. These best-practices have come from decades working alongside top people in customer service and support.

Best practices 195

Best practices CCNG Personalization Customer Service 195

Callminer

JULY 29, 2024

Learn about new call center technologies and strategies that continue to evolve, and their impact on how customers get the help they need and how agents interact with customers.

Best practices 36

Best practices Call Center Management Technology 36

Callminer

JUNE 27, 2024

Read this blog to learn about workforce engagement management, which is a set of tools that help organizations improve employee satisfaction, productivity, scheduling, and more while reducing churn.

Best practices 182

Best practices Management 182

Callminer

AUGUST 29, 2022

Read on for three best practices to optimize your call management strategy. Effective call management is an essential step in boosting contact center efficiency.

Best practices 182

Best practices Management Contact Center 182

CCNG

JULY 6, 2022

And industry benchmarking, trend analysis, and best practices all help shape your strategic decisions. The network will help you make quicker, more accurate decisions based on real-world experience and field-proven strategies. ? You can use your professional network to leverage colleagues who have “been there and done that”.

Best practices 195

Best practices CCNG Benchmark Consulting 195

CCNG

AUGUST 3, 2022

Connect frequently with your professional network to stay abreast of new developments and best practice concepts beyond your core markets. A network of experienced colleagues and peers can help you avoid dependence on entrenched beliefs and past strategies. ?When

Best practices 195

Best practices CCNG Marketing Personalization 195

CCNG

AUGUST 17, 2022

This week we focus on three inside strategies that will create more value for you, your team, the organization … and your network! For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Check back for more ways you can build a truly powerful professional network. ?For

Best practices 195

Best practices CCNG Enterprise Contact Center 195

CCNG

OCTOBER 5, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Check back next week for more ways you can build a truly powerful professional network. You’ll get a pdf you can save and share, and immediate access to the content online.

Best practices 195

Best practices CCNG 195

CCNG

AUGUST 31, 2022

Moving forward, it’s likely that the value of your professional network is greater now than ever before.

Best practices 195

Best practices CCNG Personalization 195

Beyond Philosophy

FEBRUARY 27, 2021

We often hear requests for the best practices in Customer Experience. These are often the “best practices.” ” We argue that best practices, no matter how solid a suggestion they are, could use a bit of challenge and a dose of skepticism. These are often the “best practices.”

Best practices 186

Best practices Consulting Consulting Customer Experience 186

CCNG

JUNE 15, 2022

A cross-industry network gives you access to a diverse set of perspectives and insights, and colleagues who can offer new strategies and ideas. For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Lon Hendrickson is the Executive Director of the CCNG Magnet Program.

Best practices 195

Best practices CCNG Consulting Consulting 195

TechSee

JUNE 16, 2021

Here are 5 strategies that key brands have used to drive the adoption of Visual Assistance in their businesses. Be proactive with software adoption best practices. Of course, the selected vendor or third party should have the best practices, know-how and the track record in their Visual Assistance implementation processes.

Best practices 251

Best practices Wireless Enterprise First call resolution 251

Callminer

JANUARY 23, 2023

Read this blog for employee coaching strategies. As we know, a happy employee is a productive employee, and part of that includes making sure they feel like they can successfully do their jobs.

Coaching 182

Coaching Best practices 182

Callminer

APRIL 30, 2020

The best agents are able to keep their own emotions under control while effectively dissolving tension between themselves and upset customers, but even the best perform better with clear strategies they can leverage. Reassure frustrated customers that they are fully understood.

Customer Service 273

Customer Service Scripts Construction Feedback 273

ShepHyken

MARCH 22, 2021

My Comment: Consistency is not just a word… It’s a concept and a strategy. 4 Best practices for leaders to add to their customer experience (CX) strategy in 2021 by Adrian Swinscoe. My Comment: Thank you, Adrian Swinscoe, for reminding us of these four best practices.

Customer Service 356

Customer Service Best practices Marketing Customer Experience 356

TechSee

SEPTEMBER 29, 2020

Contact center leadership must think strategically and find sustainable call center cost reduction strategies that do not compromise the quality and efficiency of the brand’s service. The Best Call Center Cost Reduction Strategies. The post Call center cost reduction strategies appeared first on TechSee.

Call Center 196

Call Center Self service Gamification Contact Center 196

AWS Machine Learning

JANUARY 24, 2025

Amazon Bedrock has emerged as the preferred choice for tens of thousands of customers seeking to build their generative AI strategy. In this post, we delve into the essential security best practices that organizations should consider when fine-tuning generative AI models. Choose Apply.

Best practices 112

Best practices Accountability industry standards Metrics 112

ShepHyken

OCTOBER 21, 2022

She shares how customer experience is a valuable marketing strategy. If your business follows marketing best practices, you’re probably already implementing user research, collecting customer data, and targeting customers with personalized messaging. Why Customer Experience Should Be the Center of Your Marketing Strategies .

Marketing 193

Marketing Customer Experience Customer centricity Advertising 193

AWS Machine Learning

JANUARY 4, 2024

In this post, we provide an introduction to text to SQL (Text2SQL) and explore use cases, challenges, design patterns, and best practices. We looked into key components, optimization, and best practices. total_points from gymnast as t1 join people as t2 on t1. gymnast_id = t2. people_id order by t2.

Best practices 138

Best practices Enterprise Engineering APIs 138

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Callminer

NOVEMBER 17, 2022

Read this blog for tips and best practices to improve frontline agent experience, including effective onboarding, ongoing training and more. Agents play a significant role in customer satisfaction.

Best practices 182

Best practices 182

ShepHyken

JUNE 7, 2021

strategy+business) In a recent PwC customer survey, almost 60% of B2B customers reported they had never had an experience with a brand that made them feel special. How to Upsell and Cross-Sell (4 Best Practices) by Jared Atchison. Here, the author shares his suggested best practices.

Customer Service 349

Customer Service Customer centricity B2B Government 349

360Connext

JANUARY 5, 2022

It started with a plan – including immediate foundational steps to take, secondary growth, and longer-term strategies for continued success. You did this by formal and informal communication strategies. You taught others the best practices around journey mapping so they could use this tool for smaller journeys or team-specific issues.

Journey mapping 188

Journey mapping Customer Experience Education Feedback 188

ShepHyken

MAY 27, 2019

Ten Best Practices for Boosting Employee Engagement by CXAPP. Here’s a list of ten “best practices” to boost your employee engagement. SeesionStack) In this blog post, I’ll focus only on the role customer support plays in a successful marketing strategy. by By Team Survaider.

Journey mapping 274

Journey mapping Customer Service Employee engagement Morale 274

Fonolo

AUGUST 10, 2021

Your best plan of action? Develop a strong customer care strategy. A customer care strategy should be put in place to ensure the service your agents provide is always top notch and that the customer experience stays consistent throughout your organization. A fundamental part of any service strategy is goal setting.

Contact Center 167

Contact Center Customer Service Agent burnout Customer Care 167

Beyond Philosophy

DECEMBER 11, 2021

However, Fernando knows that while imitation is the highest form of flattery, it’s a less than ideal customer strategy when you want to win customers from the competition. Moreover, things like “ best practices ” can get in the way of creative approaches to deliver experiences. Human beings are social.

Best practices 273

Best practices Consulting Consulting Surveys 273

ShepHyken

FEBRUARY 16, 2020

Here are 10 examples of best practices that represent the state of the art in retail CX. While the article does focus on Customer Experience strategies for retail, many are also applicable to B2B – or any type of organization. Top 5 B2B Customer Experience (CX) Best Practices for 2020! by Lipi Khandelwal.

Customer Service 260

Customer Service B2B Journey mapping Best practices 260

ShepHyken

APRIL 23, 2021

He shares customer service best practices that successful brands use to help their customers on social media. You don’t want complaints to sit on a public forum like social media, which is why your social media person should either have the autonomy to reply to complaints or be given a strategy for addressing complaints. .

Customer Service 336

Customer Service Advertising B2B Chatbots 336