Genroe

FEBRUARY 6, 2017

While there are many advanced statistical packages out there you don’t need them to perform a detailed and comprehensive analysis of your survey data. In this one hour webinar we will share, using Excel: How to design your survey […]. The post Webinar: Practical Survey Analysis in Excel appeared first on Genroe.

Surveys 58

Surveys Best practices Feedback 58

ProProfs Blog

SEPTEMBER 17, 2021

In the next section, let’s understand some employee experience best practices. Read more: Your Ultimate Guide to Employee Engagement Surveys. Career Builder Survey shows that 3 out of 5 workers are burnt out in their current job while 31% of workers face a large amount of stress. Create Employee Wellness Programs.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

Cisco - Contact Center

JANUARY 8, 2020

According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months. Our global survey indicates that the top reason for this dynamic is the potential for business disruption, particularly for larger contact centers. Why you need guardrails for your contact center.

Best practices 53

Best practices Contact Center Cloud contact Surveys 53

Cisco - Contact Center

FEBRUARY 21, 2020

According to Cisco’s global contact center survey, 53 percent of contact centers report into a CX executive, and yet 72 percent of contact center decision-makers say that fragmented customer experiences are one of their top 5 business challenges. Webinar Highlights. Join our 30-minute on-demand webinar today.

Customer Experience 73

Customer Experience Customer centricity contact center solutions Contact Center 73

Talkdesk

SEPTEMBER 2, 2015

To that end, we host a Customer Spotlight webinar series to explore advances in this field. Surveypal is an online customer survey platform that helps companies of all sizes gather actionable feedback from their customers. This is achieved by measuring different interactions via surveys.

Best practices 68

Best practices Customer Service Surveys call center software 68

ShepHyken

AUGUST 1, 2017

Click Here to view the webinar Shep mentions during the beginning of the Episode with Jeff. Pega published its study after surveying 6,000 consumers across six countries. Shep Hyken is a customer service and experience expert , “New York Times” best-selling author and your host of Amazing Business Radio. “A

Education 31

Education Self service Best practices CRM 31

Talkdesk

FEBRUARY 16, 2021

Find your way back to best practices. But to turn these initial gains into sustainable, long-term benefits and a competitive advantage, companies are going to have to move past survival mode and start to adopt CX best practices and technology. . You do not have a comprehensive security strategy.

Customer Experience 139

Customer Experience Cloud contact Contact Center Best practices 139

Callminer

NOVEMBER 6, 2018

Instead they rely on random feedback surveys or random quality assurance of calls. Learn more results from our CallMiner Index at our upcoming webinar Stop Losing Customers By Listening To Them With Speech Analytics including: • Which sectors have the biggest churn rates and how that has changed in the last five years. •

Scripts 186

Scripts Call Center Call center experience Contact Center 186

ChurnZero

MARCH 29, 2019

How Best to Create a B2B Survey. With that in mind, it is generally more useful to conduct a formal survey. The most crucial part of creating a survey is to consider what results you are anticipating. After all, you can always run more than one survey if you are looking to consider multiple angles. Methodology.

B2B 73

B2B Surveys Customer centricity Construction 73

Callminer

JULY 15, 2019

We hope you join us for Webinarstock and the times of all the webinars at the bottom of the post, make sure to pick some interesting topics and circle the time on your calendar! Watch this webinar with guest Forrester Research’s Ian Jacobs as we discuss all sorts of AI aspects: Register for 1pm EST / 10am PST Session.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Genroe

OCTOBER 17, 2023

About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations. The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack?

Best practices 52

Best practices Surveys Feedback Customer Experience 52

ChurnZero

FEBRUARY 15, 2022

Customer education can also take many forms such as webinars, training videos, email campaigns, FAQs, and more. Customer education best practices : how to educate customers Using a customer education strategy is effective at converting prospects into long-term customers.

Best practices 52

Best practices Education Sales Analytics 52

ChurnZero

FEBRUARY 15, 2022

Customer education can also take many forms such as webinars, training videos, email campaigns, FAQs, and more. Customer education best practices : how to educate customers. Here are our top tips for how to educate customers with customer education best practices. Own your customer education.

Education 52

Education Best practices Sales Analytics 52

customer sure

JANUARY 20, 2025

Whether its tailored product recommendations, forms that are pre-filled rather than blank, how-to guides that are context-sensitive rather than general, or customised survey follow-ups where youve taken the trouble to investigate that persons prior contacts personalisation makes customers more engaged and less frustrated, and this builds loyalty.

Customer centricity 62

Customer centricity Customer retention Feedback Best practices 62

Fonolo

SEPTEMBER 28, 2021

According to research from the Harvard Business Review, 71% of managers surveyed said employee engagement is an important factor in the overall success of a company. According to the Harvard #Business Review, 71% of managers surveyed said #employeeengagement is an important factor in the overall success of a company. Click To Tweet.

Call Center 150

Call Center Management Agent burnout Employee engagement 150

Nicereply

NOVEMBER 21, 2023

NPS = (% of responses who are promoters) – (% of responses who are detractors) For example, if you received 100 responses back from a recent NPS survey question, where 40 of them responded as Promoters, 30 were Passives and 30 were Detractors, then your NPS calculation would be 40 minus 30, for a score of 10.

Surveys 59

Surveys B2B Feedback Education 59

ChurnZero

SEPTEMBER 27, 2024

That’s especially true when it comes to aligning everyone on outcomes and gathering the data to track and measure them, which requires a set of outcomes based customer success best practices. Using attendee questions from our recent webinar on outcomes based customer success, they’ve mapped out six best practices to follow.

Best practices 52

Best practices Accountability Sales Feedback 52

CSM Practice

MAY 16, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. Attend a webinar to drive more value.

Best practices 52

Best practices SaaS Customer centricity Finance 52

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. Here’s our guide to today’s best customer retention management software. Qualaroo allows you to solicit feedback using surveys on your website or app.

Customer retention 106

Customer retention Upselling CRM SaaS 106

Education Services Group

AUGUST 31, 2022

CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. So, some of the metrics we use are the employee engagement survey, and leadership score. CS: We use surveys transactionally also.

Sales 52

Sales Chief Customer Officer Surveys Metrics 52

delighted

APRIL 25, 2022

Casper has been using Delighted for three years to run their customer experience management program – sending out surveys at key customer journey milestones to capture customer sentiment, analyzing the feedback in Delighted, and acting on it in real-time. Best practices for building your referral program. IMPULSE REFERRALS.

CRM 60

CRM Feedback Best practices Surveys 60

ChurnZero

OCTOBER 28, 2022

To get the rest of our findings, watch our webinar, 2022 Customer Success Study results revealed , in which our expert panel offers their take on the big trends, triumphs, and gaps across the industry. In the scaled model, we now have a monthly webinar on that topic, and we invite as many people as we can to it.

Best practices 52

Best practices Chief Customer Officer Sales Upselling 52

inmoment

APRIL 1, 2020

Suddenly, brands need to consider how to survey their clientele amid the largest public health crisis in recent years—this means thinking about how the pandemic has affected customer life and how to effectively listen to those individuals despite significant disruption. Factor #2: Survey Type. Factor #1: Geography.

Surveys 52

Surveys Government Best practices Customer Experience 52

Vonage

MARCH 27, 2018

We explored this topic in a recent webinar featuring Ian Jacobs, principal analyst at Forrester Research; customer service expert Justin Robbins; and our own vice president of product, sales and service Wyndham Hudson. So, what’s their secret?

Banking 91

Banking Coaching Government Analytics 91

Playvox

MAY 26, 2021

To solve that issue, Playvox recently fielded a survey of U.S.-based For more information about how you can implement cross-selling and upselling, including best practices from contact centers that are currently cross-selling and upselling, I highly encourage you to read the full research report.

Upselling 92

Upselling Education Contact Center Coaching 92

Amity

OCTOBER 3, 2017

While you may have webinars in place right now, they are probably geared toward prospects rather than existing customers. Consider adding a series for your customers that includes product best practices, customer case studies or industry thought leadership. podcasts are an excellent option to create engagement. CUSTOMER FORUM.

Best practices 63

Best practices B2B Surveys Personalization 63

Uniphore

JULY 1, 2021

Rather than running another survey, Jacada sought to analyze conversations between contact center employees on social networks such as Facebook, Twitter, Reddit, and Quora. Kumaran Shanmuhan, Chief Growth Officer at Jacada.

Call Center 87

Call Center Customer Experience Contact Center Coaching 87

Totango

AUGUST 11, 2022

Customer satisfaction and feedback surveys. To improve your relationships with SaaS clients, you can systematically apply customer success best practices to critical points where your customers interact with you digitally along each step of their customer journey. Live chat and chatbot conversations. Digital billing checkouts.

SaaS 113

SaaS Journey mapping B2B Upselling 113

Amity

OCTOBER 3, 2017

While you may have webinars in place right now, they are probably geared toward prospects rather than existing customers. Consider adding a series for your customers that includes product best practices, customer case studies or industry thought leadership. podcasts are an excellent option to create engagement. CUSTOMER FORUM.

Best practices 61

Best practices B2B Surveys Personalization 61

Totango

JULY 22, 2022

Leveraging customer success technology can help you implement the best practices that will enable you to efficiently engage and retain customers, as well as key stakeholders. . You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion.

Metrics 107

Metrics Best practices Customer retention Enterprise 107

Education Services Group

SEPTEMBER 23, 2022

Just like you want to segment when you’re sending out your surveys, you want to do the same thing. to those who choose to answer surveys, those who choose to interview, etc., So, it could be a survey. Surveys are a monologue, it only goes one way. Your participants, you want to choose wisely.

Customer retention 52

Customer retention Surveys Feedback Personalization 52

NICE inContact

AUGUST 16, 2019

The second annual NICE inContact Customer Experience (CX) Transformation Benchmark surveyed consumers from the United States, United Kingdom and Australia – with year-over-year results for the US (2018 vs. 2017), and new benchmark data for the UK and Australia. And for even more key learnings, leverage our webinar replay.

Contact Center 67

Contact Center Benchmark Self service Best practices 67

Cincom

FEBRUARY 21, 2025

Continuous learning through periodic coaching sessions, webinars, and refresher courses ensures that users stay up to date. Implementing best practices tailored to different sales roles and learning styles enhances adoption and long-term success. Ready to transform your sales process?

Sales 40

Sales Gamification Finance Best practices 40

ChurnZero

MAY 22, 2020

Low-touch: reiterate best practices ChurnZero Action: Create an email and add it to your Play to automate sending. Offer them access to best practices from your knowledge base. Webinar]: How to Streamline Onboarding to Reduce Churn. . Customer Success Around the Web.

Best practices 98

Best practices Accountability Benchmark Sales 98

Totango

AUGUST 12, 2020

To impress from the outset and show your customer your product’s potential, take note of the following onboarding best practices: Get the Whole Enterprise Involved. That means you will need resources such as training walk-throughs and webinars for low-touch customers and personal training sessions for high-touch customers.

SaaS 88

SaaS Upselling Enterprise Best practices 88

Totango

AUGUST 23, 2022

Administering customer satisfaction surveys. As renewal approaches, a customer satisfaction survey may be emailed to the customer or solicited via in-app messages to assess a customer’s propensity to renew. Customer satisfaction surveys. Providing tutorial tips to answer customer questions and encourage greater product adoption.

B2B 122

B2B Journey mapping SaaS Upselling 122