AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices 92

Best practices APIs Transportation Scripts 92

Comm100

APRIL 9, 2021

To help you on this journey, this blog reveals the key financial services and banking metrics from our 2021 Live Chat Benchmark Report , alongside top live chat best practices that will help you to gain your clients’ trust and loyalty. Find out how you can provide the very best client experience with Comm100 Live Chat.

Benchmark 94

Benchmark Best practices Banking Wait times 94

Quality Contact Solutions

DECEMBER 31, 1969

Why would technical support be any different? Outsourcing technical support call center functions provides a lot of benefits, especially too small to medium size businesses with limited resources. Building a solid IT support team is hard to do and to maintain. It really isn’t. Start a Conversation.

Technical Support 56

Technical Support outsourcing Call Center Telemarketing 56

ShepHyken

MARCH 10, 2017

The results from the study revealed an alarming picture of how companies ignore some of the most fundamental best practices in customer service. Each company then received a score out of 100 for their response. To respond quickly, make sure the correct department receives the customer request.

Customer Service 224

Customer Service Technical Support Benchmark Best practices 224

Totango

MAY 22, 2020

Whatever the case, following a few tried-and-true best practices for remote customer success teams can make a positive impact on your team’s effectiveness. Best Practices for a Remote Customer Success Team. Offer training and technical support as needed. Set Your Team Up for Success.

Best practices 63

Best practices Metrics Telecommunications Morale 63

Taylor Reach Group

FEBRUARY 26, 2019

Most vendors offer a multi-tier support models and the cost of each will vary with the speed of response and accessibility to the support team. How do you get technical support? Are hours of support limited? It’s advised to over-spend on support in the first year.

Best practices 85

Best practices Contact Center Technology Consulting 85

TeleDirect

JANUARY 4, 2025

These centers manage customer inquiries, provide technical support, and handle emergencies, all while maintaining seamless service delivery. This blog explores the inner workings of a 24/7 call center , highlighting its components, challenges, and how it ensures uninterrupted support for businesses and customers alike.

Call Center 71

Call Center outsourcing Healthcare Multichannel 71

OctopusTech

SEPTEMBER 9, 2023

With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services. They will use the best practices and valuable insights for better interaction and to deliver high-quality customer service.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Mindtouch

SEPTEMBER 27, 2018

When you call MindTouch for support, you might find yourself speaking with Braeden Austgen, one of our Technical Support Agents. Check out our brief video interview to learn more about some of Braeden’s customer service best practices. ” It’s All About Teamwork.

Best practices 48

Best practices Customer Service Construction Technical Support 48

NobelBiz

OCTOBER 29, 2024

Technical Support Technical support calls are more specialized and typically require agents with in-depth knowledge of the product or service. These calls focus on resolving technical issues, which may require a more extended handling time.

Interactive Voice Response 52

Interactive Voice Response call center software contact center solutions Technical Support 52

TechSee

JANUARY 25, 2023

[link] Curtis Woods, Director of Technical Services Curtis is the Director of Technical Services for Fresenius Medical Care North America , responsible for a nationwide field service organization, the technical training program, and a 24 / 7 technical support call center. How to sift through it all?

Automotive 41

Automotive Management Enterprise B2B 41

Talkdesk

AUGUST 28, 2020

Led by Jon Arnold, principal and founder of J Arnold & Associates, and Elias Farah of MEDFAR, the conversation revolved around leveraging technology to take advantage of new capabilities, developing best practices for managing remote agents, and forging a new path forward for the post-pandemic era.

Healthcare 124

Healthcare Contact Center Technical Support Best practices 124

Callminer

AUGUST 1, 2017

As Lead for the ShoreGroup Contact Center Advanced Solutions (CCAS) team, Kristian is responsible for the development of ShoreGroup’s Contact Center Best Practices and Deployment Methodologies. The best way for contact centers to increase efficiency is…”. Kristian Martell. ShoreGroupInc.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. Outbound Communication Some also make outbound communication such as: Making sales calls Following up on customer inquiries Conducting surveys Providing proactive support 3.

Best practices 52

Best practices Call Center Omni-channel support Management 52

SoliCall

MAY 5, 2024

Achieving reliable call center technology involves implementing various strategies and best practices to ensure uninterrupted service delivery and optimal performance. Training and Support : Provide comprehensive training to call center staff on how to use the technology effectively and troubleshoot common issues.

Call Center 103

Call Center Technology Best practices Technical Support 103

DMG Consulting

NOVEMBER 13, 2017

Question: Our contact center agents in customer service and technical support are being asked to up-sell and cross-sell. Although a business may consist of separate contact center roles and departments for sales, customer service, technical support, etc.,

Technical Support 48

Technical Support Contact Center Coaching Customer Service 48

TechSee

NOVEMBER 22, 2021

Seven in ten workers said that they experienced two or more technical issues that required IT assistance while working remotely. . This means that companies must prioritize reliable round-the-clock remote IT technical support for their teams. . IT Support Services Prices aren’t Cheap.

Technical Support 109

Technical Support Telecommunications Best practices Morale 109

TechSee

NOVEMBER 16, 2020

The importance of following remote support best practices is undeniable – certainly anyone who has seen the movie Apollo 13 will recall that it saved the lives of the failed mission’s astronauts 50 years ago. How to Provide Remote Support Successfully. Looking Ahead with these Remote Support Best Practices.

Self service 109

Self service Best practices Contact Center Technical Support 109

Hodusoft

APRIL 2, 2025

In this, we will discuss the major challenges telecom contact centers face, the benefits of contact center automation, and best practices to automate telecom contact centers. The calls and messages could be for billing queries, technical support, or general customer service. Read on and thank us later!

Contact Center 52

Contact Center Interactive Voice Response contact center solutions Morale 52

TechSee

SEPTEMBER 23, 2024

Best Practices for Implementing Agentic AI While Agentic AI offers many advantages, a strategic implementation is critical to success. Here are some best practices to consider: Start Small, Scale Fast: Begin with specific use cases that can demonstrate clear value, such as customer service automation or technical troubleshooting.

Strategic Value 109

Strategic Value Enterprise Best practices Technical Support 109

TechSee

JUNE 9, 2022

TechSee, which enables remote support without dispatching technicians or other human resources, is already used by five of the top ten European and North American telecommunications carriers. Contact center start-up, design, construction, and operation of existing contact centers based on our extensive experience in technical support.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

COPC

JULY 25, 2016

Posting 2 of 2 in a Series—Call Center Best Practices for Recruiting, Hiring and Training. In our first posting regarding call center best practices for recruiting, hiring and training, we discussed why it is important to determine your minimum requirements for key positions in your call cente r.

Best practices 40

Best practices Call Center Average Handle Time Technical Support 40

VirtualPBX

MAY 16, 2024

Appointment Setting Customer Retention Customer Notifications Customer Service Debt Collection Focus/Research Groups Follow-Ups Fundraising Information Requests/Updates Market Research Product Inquiries Sales Cold Calls Surveys Technical Support Telemarketing Telesales Did you know?

Telemarketing 105

Telemarketing virtual call center call center professionals Technical Support 105

IdeasUnlimited

MARCH 6, 2024

This includes virtual assistant services, e-commerce support, multilingual assistance, and technical support. What sets IdeasUnlimited apart is its commitment to leveraging modern tools and best practices in customer service.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

Quality Contact Solutions

AUGUST 26, 2021

Other types of inbound telemarketing services include technical support, order taking, billing inquiries/issues, lead qualification, and more. Inbound telemarketing services support both b usiness-to-business (B2B) and business-to-consumer (B2C) needs. Inbound Telemarketing Services. Schedule a Call with An Expert.

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

ShepHyken

APRIL 24, 2020

Previously Paul held product management and customer service and technical support management roles at several software companies, serving all industry segments and large enterprise to small business and retail customers. . Let’s recognize the unique period we’re in, take a breath, and work our way through it together.

Customer Service 151

Customer Service Airlines Self service Entertainment 151

Hodusoft

SEPTEMBER 21, 2022

Customer support provided for incoming calls from customers to the business. Technical support. Product/service-related support. Best practices to level up your outbound game. Here are some of the best practices that’ll help you overcome these outbound calling challenges: Focus on making human connections.

call center software 96

call center software Call Center CRM Average Handle Time 96

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. Leveraging technology can help you implement the best practices you need to efficiently engage and retain B2B clients. Optimizing self-service tools to pre-empt support issues.

B2B 84

B2B B2C Best practices Self service 84

bold360 Blog

JANUARY 22, 2020

Improving Employee Satisfaction with Technical Support. Now let’s look at all the people behind the scenes who support employees. But many businesses are starting to apply best practices from CX to their employees, or internal customers. Real-life example: Us. Yes, we’re drinking our own champagne.

Employee engagement 76

Employee engagement Customer Experience Technical Support Chatbots 76

TechSee

AUGUST 24, 2021

The same survey highlighted that these technical issues span a broad spectrum of home-office devices, most commonly a modem or internet connection, desktop or laptop hardware, and desktop software problems. Deliver Superior Ongoing Support for Remote Employees.

Surveys 109

Surveys Technical Support Enterprise Analytics 109

Amity

FEBRUARY 27, 2019

Self-service has a long and high ROI track record in the technical support world, allowing customers to find answers and resolve issues themselves, and to deflect low-value contracts from expensive, assisted support channels. CSMs can more effectively share information and best practices. And yes, they work.

Technical Support 64

Technical Support Self service Best practices Construction 64

TechSee

SEPTEMBER 26, 2024

One standout solution in this space is Sophie AI , a powerful Agentic AI that transforms customer service and CX through autonomous, multimodal support. In this post we will explore the best practices and strategic considerations when determining your core objective: projecting the ROI of Agentic AI.

Average Handle Time 124

Average Handle Time Upselling Enterprise Technical Support 124

Vcaretec

JULY 18, 2023

The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. Pay close attention to the vendor's justifications, which are based on their expertise and best practices. However, it's only effective if you pick the correct supplier.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Nicereply

JUNE 21, 2021

Early in my technical support career, a customer asked me about an unusual upgrade path. Staying positive under pressure is a skill that takes a lot of practice. Can’t remember the name of a band? Not knowing isn’t penalized in many life situations. However, in a customer service context, guessing is bad.

Coaching 124

Coaching Customer advocacy Technical Support Best practices 124

CSM Magazine

SEPTEMBER 26, 2024

This is particularly useful for technical support, where agents can guide customers through troubleshooting steps in real-time. This team should be trained in both technical and soft skills, such as active listening and empathy. Improved Problem Resolution Complex issues can be challenging to resolve through text or voice alone.

Customer Service 52

Customer Service Technical Support Best practices Surveys 52

NobelBiz

APRIL 2, 2024

RELATED ARTICLE How to Report and Analyze Like a Pro: 10 Best Practices for Reporting and Analytics in a Contact Center Workforce Management Tools Sophisticated workforce management tools optimize agent scheduling, forecasting, and performance tracking, ensuring optimal resource utilization and productivity.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

TechSee

JUNE 27, 2024

Best Practices for Ensuring Safe AI Contain Risk with a Blended AI Approach that Limits Exposure Different AI and automation solutions pose varying degrees of safety and risk exposure. This is particularly valuable in scenarios such as remote technical support, where precise guidance is crucial.

Contact Center 109

Contact Center Enterprise Chatbots Technical Support 109