TechSee

JUNE 9, 2022

TechSee, which enables remote support without dispatching technicians or other human resources, is already used by five of the top ten European and North American telecommunications carriers. Contact center start-up, design, construction, and operation of existing contact centers based on our extensive experience in technical support.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

Totango

MAY 22, 2020

Whatever the case, following a few tried-and-true best practices for remote customer success teams can make a positive impact on your team’s effectiveness. Best Practices for a Remote Customer Success Team. Discuss and develop strategies for coping with specific telecommunication challenges.

Best practices 63

Best practices Metrics Telecommunications Morale 63

Callminer

AUGUST 1, 2017

As Lead for the ShoreGroup Contact Center Advanced Solutions (CCAS) team, Kristian is responsible for the development of ShoreGroup’s Contact Center Best Practices and Deployment Methodologies. He is the author and editor of bloggeek.me , which focuses on the ecosystem and business opportunities around WebRTC and telecommunications.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

NOVEMBER 22, 2021

Seven in ten workers said that they experienced two or more technical issues that required IT assistance while working remotely. . This means that companies must prioritize reliable round-the-clock remote IT technical support for their teams. . IT Support Services Prices aren’t Cheap. Expensive Remote Support Solutions .

Technical Support 109

Technical Support Telecommunications Best practices Morale 109

Hodusoft

APRIL 2, 2025

To quote noted business tycoon Talal Abu-Ghazaleh, “An efficient telecommunications network is the foundation upon which an information society is built.” In this, we will discuss the major challenges telecom contact centers face, the benefits of contact center automation, and best practices to automate telecom contact centers.

Contact Center 52

Contact Center Interactive Voice Response contact center solutions Morale 52

OctopusTech

SEPTEMBER 9, 2023

With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services. Impeccable customer support Infrastructure in the telecommunication sector can often become outdated and unreliable and maintaining or replacing it can be costlier for some companies out there.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Hodusoft

APRIL 17, 2024

Best Practices for Using Auto Attendant Industries That Can Benefit from Auto Attendants Past and Present: A Brief History of Auto Attendant Before the invention of auto attendant, callers had no choice other than to wait for their calls to be picked up by a customer support representative.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52