Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? Just what does a customer success manager do?

Management 97

Management Upselling Coaching Best practices 97

Fonolo

NOVEMBER 15, 2017

I’ve encountered agents like this, and it’s truly the best way to handle any situation). Sign #4: You’re Always on Time. Time management is extremely important to customer service success. Customer service experts will see this as a chance to not just upsell, but to ensure a customer is getting the most out of a service.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

JustCall

APRIL 3, 2023

Renewals and upsells : Another important area of responsibility for the customer success team is driving customer renewals and identifying opportunities for upsells. Time management : Customer success agents often handle multiple customer interactions simultaneously, so effective time management skills are important.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

ChurnZero

MAY 9, 2024

Time flies, accounts fall through the cracks, renewals get harder, and you miss upsell opportunities. To give an enterprise example, if you manage 10 accounts and there are five business days in a week, you should contact two accounts per day. The leadership leap: from first-time manager to confident leader.

Accountability 52

Accountability Upselling Coaching Best practices 52

CustomerSuccessBox

JUNE 8, 2022

Irit has played a pivotal role in shaping Customer Success best practices and methodologies. Check out Irit’s interview where she gives insights into how you can manage churn efficiently. . And so you want to do net retention rate, which is the revenues minus the down-sell minus the churn plus the upsells.

Management 52

Management Upselling Accountability Chief Customer Officer 52

SmartKarrot

FEBRUARY 2, 2022

With 500+ attendees, the webinar highlighted some key strategies, situations, and best practices for the customer success industry. They need to have more customer-facing skills like stakeholder management, time management, project management, change management , and team management,” he adds.

Upselling 19

Upselling Best practices Sales Accountability 19

SmartKarrot

MARCH 19, 2021

Design manages, and improves operational processes/workflows for customer inquiries, modifying as needed to improve customer experience or quicken response time. Manage the customer service budget and forecast. Provide clients with best practices on mobile and marketing analytics Drive AppsFlyer feature adoption with clients.

Advertising 10

Advertising Upselling Accountability Analytics 10