Toister Performance Solutions

MARCH 29, 2025

This plan will help you train employees to effectively manage customer expectations. This training plan uses a unique approach to training videos. Estimated time needed: 45 minutes per week Group activities: 30 minutes per week Individual learning: 15 minutes per week Preparation Get your team ready for the training.

Management 82

Management Education Coaching Best practices 82

AWS Machine Learning

MARCH 27, 2025

In this post, we explore how you can use Amazon Bedrock to generate high-quality categorical ground truth data, which is crucial for training machine learning (ML) models in a cost-sensitive environment. This results in an imbalanced class distribution for training and test datasets.

Education 101

Education Engineering APIs Enterprise 101

CCNG

AUGUST 17, 2022

Remember to connect functional leaders for WFO, QA, Training, IT, etc. For a complete list of all 24 best practices you can use this link for a copy of the full white paper. When you do, the opportunity to share and learn grows beyond the initial relationship and offers valuable, lasting impact across the enterprise.

Best practices 195

Best practices CCNG Enterprise Contact Center 195

Toister Performance Solutions

FEBRUARY 21, 2025

This plan will help you train employees who serve internal customers. The training plan guides you through the Serving Internal Customers course on LinkedIn Learning. The training plan guides you through the Serving Internal Customers course on LinkedIn Learning. Step 1: Create a training plan. See more here. )

Coaching 83

Coaching Best practices Feedback Customer Service 83

TeleDirect

MARCH 20, 2025

Best Practices for Auditing Calls to Maintain High QA Standards Best Practices for Auditing Calls to Maintain High QA Standards is essential for call centers aiming to deliver consistent and high-quality customer service. Identifying training and development opportunities for agents. Use secure recording systems.

Best practices 62

Best practices Calibration Average Handle Time First call resolution 62

AWS Machine Learning

FEBRUARY 19, 2025

In this post, we provide best practices to maximize the value of SageMaker HyperPod task governance and make the administration and data science experiences seamless. As a best practice, set the fair-share weight higher for teams that will require access to capacity sooner than other teams.

Government 71

Government Best practices Engineering Enterprise 71

TeleDirect

APRIL 7, 2025

The Role of Training in Preparing Call Center Teams for Success The Role of Training in Preparing Call Center Teams for Success is an essential topic for any business that values high-quality customer service , operational efficiency, and employee satisfaction. HIPAA, PCI-DSS) 2. HIPAA, PCI-DSS) 2.

Call Center 62

Call Center First call resolution Best practices Gamification 62

OctopusTech

FEBRUARY 6, 2025

By following industry best practices for healthcare call centers, your organization can address patient needs better and deliver exceptional care. To ensure compliance, train all agents regularly on secure data handling and adherence to HIPAA standards.

Best practices 62

Best practices Healthcare Call Center Interactive Voice Response 62

Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Their insights provide valuable data for management to optimize training and service delivery.

Best practices 52

Best practices Contact Center Management Call Center 52

CSM Magazine

DECEMBER 23, 2024

Below, well explore best practices in casino customer support to win over new players while emphasizing trust, transparency, and efficiency. Training should also emphasize empathy and patience to help customers feel valued, no matter how basic or advanced their query may be.

Best practices 52

Best practices Customer Support Wait times Self service 52

Calabrio

MARCH 11, 2025

Workforce Management 9 Contact Center Quality Assurance Best Practices: Modernize Your Approach, Optimize Your Performance Share Even as AI enters the picture, the human interaction between agent and customer is, and will remain, at the core of customer service operations. Missing key parts of the customer journey?

Best practices 52

Best practices Contact Center Chatbots Call Center 52

Hodusoft

NOVEMBER 6, 2024

Achieving Excellence: Best Practices for Contact Center Performance and Quality Assurance Whether you are an entrepreneur or a professional in the contact center industry or any other sector, you know that implementing best practices can enhance performance by leaps and bounds and drive success. They create them.”

Best practices 52

Best practices Contact Center Contact center software Abandon rate 52

ShepHyken

JULY 19, 2021

Small Business Trends) There are a lot of tips and customer service best practices that can be implemented within a company to develop excellent internal customer service. Here are 18 of the most reliable ways to make sure your internal customer service is up there with the best. This excellent article is written by a Ph.D.

Chief Customer Officer 382

Chief Customer Officer Customer Service Best practices Contact Center 382

ShepHyken

OCTOBER 27, 2024

There are best practices and guidelines from leading business consulting organizations like McKinsey and Accenture. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Customer Service 201

Customer Service B2B Chatbots Education 201

TeleDirect

JANUARY 20, 2025

Practice Active Listening Active listening is essential for understanding customer concerns and ensuring they feel heard and valued. Best Practices: Avoid interruptions and give your full attention. Best Practices: Contact the customer to confirm the issue has been resolved.

Call Center 127

Call Center First call resolution Best practices CRM 127

Calabrio

MARCH 5, 2025

Analytics Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 Share Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 What area do you see as the biggest opportunity for growth in your contact center? Want to see how its done?

Best practices 52

Best practices Coaching Scripts Contact Center 52

AWS Machine Learning

JANUARY 4, 2024

In this post, we provide an introduction to text to SQL (Text2SQL) and explore use cases, challenges, design patterns, and best practices. These few examples guide the model to generate syntax-compliant SQL queries from natural language without requiring extensive training data. This adapts the model to the target task.

Best practices 136

Best practices Enterprise Engineering APIs 136

CSM Magazine

MARCH 24, 2025

Best Practices for Finding the Right Cloud Developers Hiring a cloud developer involves more than just scanning rsums. To get the best results, its important to think carefully about your own needs and the qualities you want in a candidate. Plan for Ongoing Training Cloud services change frequently.

Best practices 52

Best practices Analytics Finance Big data 52

ShepHyken

MARCH 22, 2021

If you hire the right people and train them well, then you should eventually feel comfortable about them making the right decisions. 4 Best practices for leaders to add to their customer experience (CX) strategy in 2021 by Adrian Swinscoe. My Comment: Thank you, Adrian Swinscoe, for reminding us of these four best practices.

Customer Service 356

Customer Service Best practices Marketing Customer Experience 356

TeleDirect

MARCH 9, 2025

In this blog, we will explore why PCI compliance is essential for call centers , how to achieve it, and best practices for maintaining compliance while providing secure and efficient customer service. Maintain an Information Security Policy Educate and train employees on security best practices.

Call Center 118

Call Center Best practices Education Engineering 118

ShepHyken

OCTOBER 20, 2024

Let’s learn from some of the best. Customer Centricity: A Definition, Examples, & Best Practices by Charlie Mitchell (CX Today) Brands that have achieved customer centricity are 60 percent more profitable than those that haven’t, according to Deloitte. Unfortunately, very few brands have. Connect with Shep on LinkedIn.

Customer Service 193

Customer Service Customer centricity Entertainment Airlines 193

Vistio

DECEMBER 5, 2024

Traditional contact center training often focuses on preparing agents for their first day on the job, but what about day 101—or day 1,001? This is why successful contact centers don’t just train—they cultivate continuous learning. The Case for Microlearning Microlearning is the foundation of training on the fly.

At home agents 52

At home agents Contact Center Best practices Feedback 52

ShepHyken

FEBRUARY 9, 2025

10 Customer Experience Leaders Share Their Most Valuable Lessons by Floyd March (CX Today) When leaders share best practices and learn from one another, customer experiences improve. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops.

Customer Service 185

Customer Service Best practices Customer Experience Analytics 185

TeleDirect

DECEMBER 25, 2024

Best Practices for Implementing a 24/7 Call Center To maximize the benefits of a 24/7 call center , businesses should consider these best practices: 1. Invest in Agent Training Train agents to handle diverse customer needs effectively. Address customer concerns promptly, regardless of time zones.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Train and Support Sales Teams on CPQ Adoption CPQ adoption is not just a technical upgradeits a sales transformation. Conduct quarterly training refreshers to introduce new features and best practices.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

MARCH 14, 2024

Building large language models (LLMs) from scratch or customizing pre-trained models requires substantial compute resources, expert data scientists, and months of engineering work. Launched in 2017, Amazon SageMaker is a fully managed service that makes it straightforward to build, train, and deploy ML models.

Best practices 125

Best practices Engineering Chatbots Enterprise 125

ShepHyken

JUNE 7, 2021

How to Upsell and Cross-Sell (4 Best Practices) by Jared Atchison. Here, the author shares his suggested best practices. They have to overcome a reputation and work hard to train the government employees. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 349

Customer Service Customer centricity B2B Government 349

Calabrio

MARCH 27, 2025

5 Best Practices to Improve AHT Share Every conversation in a contact centerfrom start to finishholds helpful insights about the customer experience and service performance. Explore essential best practices to reduce AHTand shorten your conversations without compromising high-quality service.

Average Handle Time 52

Average Handle Time Best practices Contact Center Metrics 52

ShepHyken

SEPTEMBER 6, 2021

CX Best Practices: Learning from AWS Contact Center Day by Sébastien Stormacq. (No My Comment: About two months ago I had the great opportunity to work with Amazon AWS as one of their speakers at their Contact Center Best Practices Event. State of the In-Store Experience [2021] by Bobby Marhamat.

Customer Service 69

Customer Service Best practices Metrics Customer effort 69

CSM Magazine

FEBRUARY 5, 2025

When its time to hire and train your first customer support representative (CSR), the process might feel overwhelming. Here, we will walk you through every step of training your first customer support rep, ensuring they represent your start-up with professionalism, empathy, and efficiency. Avoid overly complicated explanations.

Customer Support 52

Customer Support Customer centricity Construction Morale 52

ShepHyken

FEBRUARY 1, 2021

Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx by Veronica Krieg. Sharpen) Let’s dive in on five of the best practices FedEx uses to deliver top-notch customer service. I have added my comment about each article and would like to hear what you think too.

Customer Service 366

Customer Service B2B Best practices Customer Experience 366

ShepHyken

SEPTEMBER 7, 2023

He writes about designing a compelling customer experience process and training your team to implement it. You’ll primarily need: Time for training new CX processes. Provide them with checklists, guides, and best practices. Regularly update training materials based on customer feedback.

B2C 349

B2C Customer centricity Feedback Upselling 349

Calabrio

MARCH 5, 2025

Workforce Management 9 Top Voice of the Customer Best Practices for 2025 Share Top 9 Voice of the Customer Best Practices for 2025 What is the Voice of the Customer (VoC)? Business leaders often implement VoC best practices by incorporating Conversation Intelligence platforms into their programs.

Best practices 40

Best practices Benchmark First call resolution Contact Center 40

ShepHyken

APRIL 26, 2021

My comment: One of the compelling propositions for our clients interested in our customer service training programs is that that customer service doesn’t cost. Here is a good one that includes some basics, as well as some best practices that should be a part of every organization’s social media strategy.

Customer Service 354

Customer Service First call resolution Contact Center Best practices 354