Creative Virtual

JANUARY 8, 2019

Our customer, Transport for New South Wales, won an impressive three awards for their RITA chatbot during 2018! I couldn’t be more proud of what our team has achieved, and it was beyond what I had dreamt for Creative Virtual. It’s an absolute joy working with our great people and some of the world’s leading organisations.

Virtual Agent 40

Virtual Agent Chatbots Transportation Best practices 40

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. We can’t mention recognitions without a special shout out to the Transport for NSW team and their chatbot RITA on having an exceptional year.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

Creative Virtual

OCTOBER 1, 2019

In order to improve engagement with their growing customer base of digital natives, they now offer 24/7 support with virtual agent Roger on their website as well as other channels, such as Google Home. When customers are escalated from virtual agent to human agent, a full history of their conversation should be passed over as well.

Customer Support 40

Customer Support Virtual Agent Self service Transportation 40

JustCall

FEBRUARY 24, 2025

AI-powered multi-agent systems (Multiple AI teamwork) Instead of a single AI handling everything, multi-agent systems involve multiple AI models working together to perform tasks more efficiently. Example : AI-powered smart cities where different AI systems manage traffic, energy usage, and public transportation simultaneously.

Healthcare 40

Healthcare Chatbots Real estate Scripts 40