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25 Call Center Technology Trends to Watch in 2021

Callminer

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. A new need for more adaptive service options, including improved omnichannel customer experience, has shown up as a strong trend with few signs of letting up. Technological Trends. Attention to Detail.

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7 Digital Customer Experience Best Practices for Higher Satisfaction

Totango

Here are 7 digital customer experience best practices. The Totango Spark platform is designed to integrate automation and AI into all stages of the customer journey through KPIs, dashboards, and automated workflows called SuccessPlays which reflect best practices for an optimized experience.

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B2B Customer Segmentation: Six Best Practices

Totango

This article will give you six best practices for optimizing your B2B customer segmentation. To use segmented data for practical applications, teams may use tools such as key performance indicators (KPIs), dashboards and reports. This makes it easier to see trends in data and plan strategic actions.

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5 Best Practices for Hiring a Customer Success Manager

Totango

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Adhering to good hiring practices when recruiting customer success managers can improve the quality of your customer relationships and increase client retention rates. Suggesting upsells.

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Top 6 Best Practices for Customer Service in Retail

Fonolo

Here are 5 best practices for customer service to empower your associates. Encourage your agents and sales associates to familiarize themselves with the top sellers in your store, as well as product trends, so they will always have these products in mind when customers ask for recommendations. Master the “FAB” Formula.

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Maximizing ROI with CPQ: 10 Best Practices for Sales Success

Cincom

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Automate Price Calculations and Adjustments Utilize real-time pricing engines within CPQ to dynamically calculate prices based on market trends, cost fluctuations, and competitor benchmarks.

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8 SaaS Onboarding Best Practices

ChurnZero

Read our guide here for the 8 SaaS onboarding best practices to step up your onboarding experience. A standardized onboarding process is the ideal — it helps you track trends and anomalies across your customer base. It’s also a best practice to avoid a “big bang” approach, when you throw everything at your customers all at once.