Totango

OCTOBER 25, 2022

How to Structure a Customer Success Team: Four Best Practices. Customer success organizations will enjoy an optimal performance by following some established best practices. For best results, coordinate your CS team with your marketing and sales team to develop an integrated expansion plan. Build Customer Loyalty.

Best practices 101

Best practices Chief Customer Officer Customer centricity Sales 101

Totango

MARCH 6, 2020

Voice of the Customer best practices turns words into action. This allows your customer success team to benefit from the data gathered by the sales team; the support team to access a comprehensive history populated by the CS team; and you and your team to personalize upsell and renewal campaigns based on a record of customer behavior.

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Best practices Upselling Feedback Enterprise 93

TeleDirect

APRIL 7, 2025

Product updates Policy changes Performance-based training Industry trends and best practices Best Practices for Effective Call Center Training Successful training programs are structured, engaging, and adaptable. Here are best practices to implement: 1.

Call Center 62

Call Center First call resolution Best practices Gamification 62

Totango

APRIL 24, 2020

As dependable and recurring renewal is crucial to the growth of our own enterprise, it is vital that we understand customer retention best practices must be implemented at every stage of the customer journey and reinforced by every engagement we undertake. 6 SaaS Customer Retention Best Practices.

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Best practices Customer retention SaaS Enterprise 83

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. It’s an opportunity to analyze your scores across your customer base to detect trends and correlations. Follow Net Promoter Score Best Practices to Boost Retention and Referrals.

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Best practices Surveys Upselling Journey mapping 103

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. It’s an opportunity to analyze your scores across your customer base to detect trends and correlations. Follow Net Promoter Score Best Practices to Boost Retention and Referrals.

Best practices 102

Best practices Surveys Upselling Journey mapping 102

CustomerSuccessBox

JUNE 5, 2019

The best practices for configuring a health score include. A SaaS customer goes through acquisition, onboarding, retention, and upsell. Ultimately, you have to identify unmet needs so that you can upsell / cross-sell. Financial signals : Revenue trend, due invoices amount, days since last renewal, etc.

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Best practices SaaS Accountability B2B 89

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. It’s an opportunity to analyze your scores across your customer base to detect trends and correlations. Follow Net Promoter Score Best Practices to Boost Retention and Referrals.

Best practices 100

Best practices Surveys Upselling Journey mapping 100

Totango

APRIL 14, 2020

Here are 6 B2B customer segmentation best practices to help make that happen: Stay Goal-Focused. To maximize the benefits of B2B customer segmentation, follow these best practices. . The Top B2B Customer Segmentation Best Practices. Get as Granular as You Need. Balance Segmentation. Be Ready to Act.

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Best practices B2B Enterprise Accountability 71

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN. Follow on LinkedIn. Follow on LinkedIn.

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Customer Service Chief Customer Officer Contact Center Consulting 251

ChurnZero

MARCH 14, 2025

A nine-point increase over the course of a single year is highly indicative of the prevalence and permanence of this trend. Will CSMs struggle to maintain a customer-first mindset and spend all their time on upsells, rather than learning about their big picture goals and helping them navigate the path to get there?

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Upselling Sales Customer retention Consulting 52

Outsource Consultants

JANUARY 24, 2025

This blog post explores the key components, best practices, and cutting-edge technologies that drive effective quality monitoring in contact centers. For example, if a customer mentions a product, the system can instantly provide the agent with relevant information or upsell opportunities. Identifying one area for improvement.

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Best practices Contact Center Technology Schedule adherence 67

ChurnZero

JANUARY 17, 2020

ChurnZero Power-Users Share Tips, Tricks and Best Practices. The consistency afforded by automating your CS onboarding process can uncover common trends and bottlenecks and provide s insight into what works and what doesn’t. Or perhaps upsell opportunities? . Blog Author: Alex Weihmann.

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Best practices Upselling Accountability SaaS 72

OctopusTech

JULY 21, 2023

By using the power of customer data, companies can anticipate the needs of customers, understand market trends, stand above their competitors, and make data-driven decisions. Scope for cross-selling and up-selling opportunities Businesses might find cross-selling and upselling opportunities thanks to CDM.

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Best practices Management Upselling Sales 62

CCNG

JULY 3, 2024

Your business benefits from the experience and knowledge of skilled experts who are well-versed in customer experience management best practices. ResultsCX is a game-changer in contact center outsourcing, offering a wealth of industry expertise and solutions tailored to meet evolving customer needs and market trends.

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outsourcing Contact Center Airlines CCNG 195

Kayako

APRIL 1, 2022

Find out what trends will impact eCommerce customer satisfaction in 2022. The trend to remote working is causing a sustained increase in eCommerce. Best practices for integrating automation into eCommerce customer service include: Use automation to reach out to struggling customers. billion in sales by 2024.

Sales 90

Sales Upselling Personalization Chatbots 90

Totango

JUNE 23, 2020

Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event.

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Best practices Brand ambassadors Surveys Enterprise 62

Totango

MARCH 19, 2021

You can improve your customer’s experience at each stage of their journey by implementing best practices. The post Customer Journey Infographic: Visualizing Your Customer’s Experience appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

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Best practices Customer retention Upselling SaaS 126

OctopusTech

SEPTEMBER 9, 2023

With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services. They gather and analyze the data on the basis of customer trends, tastes and preferences, and their pattern of queries. In addition to this, they are also trained in upselling techniques.

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Best practices outsourcing Call Center virtual call center 62

aircall

FEBRUARY 1, 2021

To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . A successful sales management training program will account for past selling trends. Upsell, cross-sell, referrals. What Is Sales Team Training?

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Best practices Sales Call Center Coaching 62

ChurnZero

NOVEMBER 26, 2024

Key performance indicators (KPIs) / objectives and key results (OKRs) they will be evaluated on, such as adoption, retention, upsell or cross sell, customer success qualified leads. Monitor account health, identify upsell opportunities, and collaborate with cross-functional teams to deliver exceptional customer experiences.

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SaaS Upselling Enterprise industry standards 52

TeamSupport

MARCH 7, 2024

Here are some best practices for fostering effective team collaboration: Open Communication: Encourage team members to share ideas, ask questions, and provide feedback. TeamSupport's customer analytics dashboard also provides actionable data that can help you stay ahead of important trends by mapping KPI thresholds and alerts.

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Best practices Upselling Analytics Customer Support 52

TeamSupport

MARCH 7, 2024

Here are some best practices for fostering effective team collaboration: Open Communication: Encourage team members to share ideas, ask questions, and provide feedback. TeamSupport's customer analytics dashboard also provides actionable data that can help you stay ahead of important trends by mapping KPI thresholds and alerts.

Best practices 52

Best practices Upselling Analytics Customer Support 52

CSM Practice

FEBRUARY 15, 2021

It also sought to understand the major trends of customer health scores. This blog will discuss takeaways and trends in customer success about one of the most popular tools – the customer health score. That said, trends in 2020 revealed that companies using a customer health score had better control over their churn rate.

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Surveys SaaS Benchmark Upselling 64

ChurnZero

FEBRUARY 9, 2021

This course can be taken on its own as an introduction to the topic, or as one in a series of courses from PracticalCSM.com that build upon each other to cover the entirety of CSM best practices in greater detail. Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Level: Intermediate.

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Journey mapping Best practices Upselling Consulting 98

TechSee

APRIL 10, 2018

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. BPO Technology trends: Blessing or Curse?

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Call Center Technology outsourcing Self service 139

Totango

JUNE 28, 2021

Creating opportunities for premium upsells. This creates the opportunity to deliver an appealing upsell offer inviting users to try your premium product. The Totango Spark Convert Freemium SuccessBLOC module is specially designed to automate best practices that promote the activation, conversion, and retention of freemium customers.

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Upselling SaaS Best practices Sales 96

Cincom

MAY 8, 2024

The key stages include: Initial Research: Early messaging should focus on educating prospects with thought leadership content detailing industry trends and best practices. Aligning messaging to each phase accelerates growth. This builds awareness and trust.

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Best practices Metrics Education CRM 52

JivoChat

APRIL 15, 2021

Below, we’ll dig into some of the reasons organizations are embracing this communication channel before looking at the benefits of live chat software for businesses and the best practices to know before getting started. Live chat provides businesses with more upsell and cross-sell opportunities. What is live chat?

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Best practices Upselling CRM Sales 52

ChurnZero

DECEMBER 9, 2020

You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time. Recommended Read: 5 SaaS Onboarding Best Practices to Ensure Your Customers’ Success. Recommended read: Customer Expansion and Upselling in the Current Market. . SuccessCOACHING Blog.

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Consulting Consulting Best practices Upselling 98

Tethr

AUGUST 27, 2020

Are you curious about how upsells, cross-sells, promotions and campaigns are impacting customer loyalty? The pandemic has altered the course of the buyer journey and nailing down best practices on new behaviors and habits takes time. Here are four ways AI can enhance your VoC programs: Effectively work through sales strategies.

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Enterprise Upselling Customer effort Call Center 117

ChurnZero

SEPTEMBER 27, 2024

That’s especially true when it comes to aligning everyone on outcomes and gathering the data to track and measure them, which requires a set of outcomes based customer success best practices. Using attendee questions from our recent webinar on outcomes based customer success, they’ve mapped out six best practices to follow.

Best practices 52

Best practices Accountability Sales Feedback 52

Lumoa

JANUARY 31, 2023

NPS consists of only two questions: one provides a number, so you can follow a trend and open-text feedback to enable you actually to understand the trend. The best practices include: Act on time. Share best practices across teams and organizational boundaries. Make it a part of the routine.

Customer Experience 165

Customer Experience Customer centricity Metrics Feedback 165

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. Customer Success skills (playlist) : Quick tips and best practices for CSMs on the ground. 1: SuccessHACKER. 4: Blake Morgan.

Journey mapping 98

Journey mapping SaaS Customer centricity Education 98

CustomerSuccessBox

JUNE 28, 2021

So keeping in mind the top trends, here is a strategy for you to plan your next Customer Success Budget. Before planning the budget, it’s important we identify the top trends in Customer Success. Top Customer Success trends. Check out the SaaS customer retention best practices to maximize renewals.

SaaS 52

SaaS B2C Customer retention Upselling 52

Totango

NOVEMBER 25, 2020

This allows for a deeper understanding of who your customers are and informs both when and how they can best be engaged. Equipped with this knowledge, CS teams can create more opportunities for upsells/expansions, as well as reduce churn rates. . Doesn’t leverage the latest best practices. Missing predictive capabilities.

CRM 112

CRM Upselling Metrics Accountability 112

Lumoa

FEBRUARY 20, 2018

NPS consists of only two questions: one provides a number, so you can follow a trend and an open-text feedback to enable you actually to understand the trend. The best practices include: Act on time. Share best practices across teams and organizational boundaries. Make it a part of the routine.

Customer Experience 141

Customer Experience Customer centricity Feedback Metrics 141