AWS Machine Learning

NOVEMBER 22, 2024

Using Amazon DataZone in a multi-account ML platform You can find practical, step-by-step instructions for implementing this setup in module 2 of this AWS Multi-Account Data & ML Governance Workshop. This workshop provides detailed guidance on setting up Amazon DataZone in the central governance account.

Government 101

Government Banking Accountability Engineering 101

Calabrio

MARCH 5, 2025

Workforce Management 9 Top Voice of the Customer Best Practices for 2025 Share Top 9 Voice of the Customer Best Practices for 2025 What is the Voice of the Customer (VoC)? Business leaders often implement VoC best practices by incorporating Conversation Intelligence platforms into their programs.

Best practices 40

Best practices Benchmark First call resolution Contact Center 40

Toister Performance Solutions

FEBRUARY 21, 2025

Workshop planning tool Contact LinkedIn Learning for pricing and subscription options if you don't already have access. Use the Workshop Planner to create an action plan. Start by reviewing the overall goal for the training that you identified on the Workshop Planner. Access to Serving Internal Customers for all participants.

Coaching 83

Coaching Best practices Feedback Customer Service 83

ShepHyken

SEPTEMBER 7, 2023

Provide them with checklists, guides, and best practices. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Regularly update training materials based on customer feedback.

B2C 346

B2C Customer centricity Feedback Upselling 346

Interaction Metrics

NOVEMBER 21, 2024

” 4: Workshops: Aligning Teams for Immediate Improvements A unified team approach can immediately improve customer service. Workshops are a powerful way to align employees on best practices, hone their skills, and practice scenarios they’ll encounter. Delivering concise yet empathetic resolutions.

Customer Service 62

Customer Service Metrics Journey mapping CRM 62

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. However, there are a few general best practices that will increase the likelihood of a successful auto-dialer campaign. Optimize Call Scheduling A.

Best practices 98

Best practices Call Center Gamification Contact center software 98

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. For examples to get started, check out the Amazon Bedrock Agents GitHub repository.

Best practices 100

Best practices APIs Metrics Accountability 100

ShepHyken

JULY 7, 2024

Customer Sentiment: A Definition, Ways to Measure, & Best Practices by Rebekah Carter (CX Today) Every company today knows that delivering exceptional customer experiences is the key to sustainable growth. Unfortunately, delighting customers on multiple channels isn’t easy. Connect with Shep on LinkedIn.

Customer Service 206

Customer Service Best practices Marketing Customer Experience 206

Myra Golden Media

JUNE 24, 2019

” I wrote this article because a workshop attendee wanted to know how to make her chat support more personal. A QVC Chat Agent ended a chat with me positively, like Chick-Fil-A employees always finalize order taking in the first drive-thru window, “You’re certainly welcome, my pleasure! We’re always glad to help.”

Personalization 233

Personalization Customer Experience Best practices 233

AWS Machine Learning

JANUARY 24, 2025

To mitigate these risks, implement best practices like multi-factor authentication (MFA), rate limiting, secure session management, automatic session timeouts, and regular token rotation. Learn more about building generative AI applications with AWS Workshops for Bedrock.

APIs 118

APIs Scripts Best practices Management 118

Outsource Consultants

JANUARY 16, 2025

At Outsource Consultants, we’ve seen firsthand how implementing contact center quality assurance best practices can transform customer experiences and drive business success — from security to seasonal industries to strategic call center KPI achievement.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! Master-class Level Workshop. Workshop attendees are eligible to win a LISTEN 2019 Conference Pass!

Wireless 140

Wireless Analytics Education Enterprise 140

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

Fonolo

OCTOBER 28, 2021

Train your agents’ soft skills with these best practices. Here are some best practices to consider when training for call center soft skills: Set an example. You can’t expect call center agents to practice their soft skills if their own management team doesn’t display them. Invest in training.

Call Center 157

Call Center Contact Center Best practices Scripts 157

ShepHyken

JANUARY 14, 2024

Nine Best Practices for Turning Unhappy Customers Into Happy Ones by Rolling Stone Culture Council (Rolling Stone) The holidays can be a busy, stressful time for companies and customers alike. This compilation of nine best practices for managing unhappy customers comes from the Rolling Stone Culture Council.

Customer Service 153

Customer Service Best practices Metrics Banking 153

Myra Golden Media

SEPTEMBER 8, 2018

This response was so perfect that I share it in many of my chat handling workshops. Now you can give your employees even more great skills for delivering the best customer experience and for handling difficult customer situations. Our return processing time can take up to 17 days from the date an order is returned to us.

Personalization 185

Personalization Accountability Customer Experience Best practices 185

ShepHyken

SEPTEMBER 4, 2023

7 Tips for Building a Successful Customer Onboarding Process by Rahul Sridhar (G2) This blog will explore key strategies and best practices for building a successful customer onboarding process. The old saying, “It costs less to keep existing customers than to chase after new ones,” comes to mind. Connect with Shep on LinkedIn.

Customer Service 174

Customer Service Customer retention SaaS Best practices 174

ClearAction

FEBRUARY 26, 2015

DO THIS: Focus mapping workshop participants and map readers' attention on what they should do as a result of these insights. Remember that popular practice does not necessarily imply best practice. That's what creates a revenue machine with strong profit growth.

Journey mapping 109

Journey mapping Customer Experience Customer advocacy Best practices 109

Cisco - Contact Center

JANUARY 10, 2023

A virtual or onsite workshop is a valuable way to explore top-of-mind use-cases, toolsets, and to get a solid understanding of what is available to get started and drive alignment and momentum across teams. Accelerated Digital Transformation Framework.

Banking 133

Banking Enterprise Contact Center APIs 133

ShepHyken

JANUARY 14, 2024

Nine Best Practices for Turning Unhappy Customers Into Happy Ones by Rolling Stone Culture Council (Rolling Stone) The holidays can be a busy, stressful time for companies and customers alike. This compilation of nine best practices for managing unhappy customers comes from the Rolling Stone Culture Council.

Customer Service 147

Customer Service Best practices Metrics Banking 147

AWS Machine Learning

FEBRUARY 11, 2025

First we discuss end-to-end large-scale data integration with Amazon Q Business, covering data preprocessing, security guardrail implementation, and Amazon Q Business best practices. Choose the application you provisioned ( workshop-app-01 ). Then we introduce the solution deployment using three AWS CloudFormation templates.

Enterprise 102

Enterprise Engineering APIs Best practices 102

CCNG

JANUARY 4, 2023

Think of carpenters with well-ordered workshops, who know exactly where to find the tools needed to complete their tasks. However, the proper knowledge management technology, implemented with best practices, can bring very high return on investment, boost AX, and improve service quality and compliance.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Based on these insights, three best practices for emerging outsourcing priorities are: Formalizing WFH contracts.

Best practices 52

Best practices outsourcing Contact Center Call Center 52

CSM Magazine

NOVEMBER 5, 2024

Regular Training and Skill Refreshers: Schedule periodic training sessions or workshops to keep the team updated on new features and best practices. Staying engaged with updates and best practices ensures that the platform continues to support high-quality service and meets changing customer expectations.

Customer Service 52

Customer Service Management Metrics Consulting 52

ChurnZero

FEBRUARY 7, 2025

It started when I used AI to complete a success plan exercise in a training workshop. Right now, a big gap in most organizations is that AI knowledge is fragmentedsome people use it, some dont, and theres no standardized training on best practices. When my team first saw what I was doing, I got a reputation overnight.

Best practices 78

Best practices Accountability Personalization Management 78

Myra Golden Media

AUGUST 3, 2018

After my workshop in Ohio, I chatted with Amazon about a problem with my Kindle Oasis. Last week I worked with a fantastic new client in Cleveland on the chat customer experience. I immediately made screenshots of my chat and sent the images to my Cleveland client.

Customer Experience 159

Customer Experience Best practices 159

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Here are my top five picks from last week.

Customer Service 178

Customer Service Contact Center Customer centricity Banking 178

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

ShepHyken

MAY 22, 2023

Loyalty Programs – A Few Best Practices by MTS Staff Writer (MarTech Series) Loyalty management encompasses more than just software or a vendor running a loyalty program. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 34

Customer Service Customer retention Best practices Customer Experience 34

CSM Magazine

NOVEMBER 25, 2024

Essentially, continuous Improvement involves keeping abreast of best practices in customer service and workflow management, through regular training sessions or workshops that introduce new strategies and skills that improve workflow efficiency.

Customer Service 52

Customer Service Feedback Best practices Metrics 52

JustCall

MARCH 7, 2023

Read on for to know more on the same, along with pro tips and strategies to create a sales process tailored to a digital ecosystem and discover some of the best practices for hybrid work. This article reveals the pros and cons of this work model and some hybrid workplace best practices to build a productive team.

Best practices 52

Best practices Sales Morale Personalization 52

ShepHyken

FEBRUARY 25, 2024

Louis Magazine) Shep Hyken helps organizations around the world learn and implement best practices for serving people in a variety of industries. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Thank you, Replicant, for this honor!

Customer Service 164

Customer Service Customer advocacy Average Handle Time Customer centricity 164

JustCall

DECEMBER 10, 2020

Below are 11 call center training tips and best practices to ensure your agents can deliver a positive customer experience. Call Center Agent Training Best Practices. With call recordings, you can evaluate the best practices for quality service and growth in sales. Grabs sales opportunities.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

Fonolo

AUGUST 24, 2021

Don’t just provide training during onboarding – put focus on providing ongoing learning opportunities so your agents can stay up to date with product/service knowledge, best practices, and more. Explore call center training workshops, conferences, and mentoring to provide more learning opportunities.

Call Center 148

Call Center Morale Best practices Contact Center 148

Vistio

MARCH 24, 2025

Live virtual sessions and in-person workshops help reinforce key concepts, while on-demand training allows agents to revisit materials at their own pace. This ensures that every agent has access to the same information, regardless of where theyre located.

Contact Center 52

Contact Center Coaching Feedback Personalization 52

Vistio

NOVEMBER 12, 2024

Instead of conventional training methods, consider interactive simulations, stress-testing modules, and emotional intelligence workshops designed to boost agents’ coping mechanisms.

Customer Service 52

Customer Service Average Handle Time First call resolution Contact Center 52