ShepHyken

JULY 7, 2024

Customer Sentiment: A Definition, Ways to Measure, & Best Practices by Rebekah Carter (CX Today) Every company today knows that delivering exceptional customer experiences is the key to sustainable growth. Unfortunately, delighting customers on multiple channels isn’t easy. Connect with Shep on LinkedIn.

Customer Service 206

Customer Service Best practices Marketing Customer Experience 206

Toister Performance Solutions

NOVEMBER 14, 2024

Workshop planning tool ( free download ). Use the Workshop Planner to create an action plan. Start by reviewing the overall goal for the training that you identified on the Workshop Planner. It's helpful to share a few best practices for getting the most out of this course: Watch just one video at a time.

Customer Service 93

Customer Service Coaching Best practices Contact Center 93

AWS Machine Learning

NOVEMBER 19, 2024

Workshops – In these hands-on learning opportunities, in 2 hours, you’ll be able to build a solution to a problem, and understand the inner workings of the resulting infrastructure and cross-service interaction. Builders’ sessions – These highly interactive 60-minute mini-workshops are conducted in small groups of fewer than 10 attendees.

APIs 87

APIs Enterprise Best practices Government 87

ShepHyken

OCTOBER 20, 2024

Let’s learn from some of the best. Customer Centricity: A Definition, Examples, & Best Practices by Charlie Mitchell (CX Today) Brands that have achieved customer centricity are 60 percent more profitable than those that haven’t, according to Deloitte. Unfortunately, very few brands have. Connect with Shep on LinkedIn.

Customer Service 191

Customer Service Customer centricity Entertainment Airlines 191

JustCall

DECEMBER 10, 2020

Below are 11 call center training tips and best practices to ensure your agents can deliver a positive customer experience. Call Center Agent Training Best Practices. With call recordings, you can evaluate the best practices for quality service and growth in sales. Grabs sales opportunities.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

ShepHyken

SEPTEMBER 7, 2023

Provide them with checklists, guides, and best practices. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Regularly update training materials based on customer feedback.

B2C 346

B2C Customer centricity Feedback Upselling 346

ShepHyken

JANUARY 14, 2024

Nine Best Practices for Turning Unhappy Customers Into Happy Ones by Rolling Stone Culture Council (Rolling Stone) The holidays can be a busy, stressful time for companies and customers alike. This compilation of nine best practices for managing unhappy customers comes from the Rolling Stone Culture Council.

Customer Service 153

Customer Service Best practices Metrics Banking 153

Interactions

APRIL 19, 2024

Recently, we hosted a workshop at Frost & Sullivan for the best and brightest in the CX industry. The workshop provided a platform for industry leaders to exchange insights, strategies, and best practices for optimizing customer experiences through the synergy of human expertise and generative AI capabilities.

Customer Experience 62

Customer Experience Multichannel Contact Center Customer centricity 62

ShepHyken

JANUARY 14, 2024

Nine Best Practices for Turning Unhappy Customers Into Happy Ones by Rolling Stone Culture Council (Rolling Stone) The holidays can be a busy, stressful time for companies and customers alike. This compilation of nine best practices for managing unhappy customers comes from the Rolling Stone Culture Council.

Customer Service 147

Customer Service Best practices Metrics Banking 147

AWS Machine Learning

NOVEMBER 22, 2023

Workshops – In these hands-on learning opportunities, in the course of 2 hours, you’ll be able to build a solution to a problem, and understand the inner workings of the resulting infrastructure and cross-service interaction. Bring your laptop and be ready to learn! Reserve your seat now! Reserve your seat now!

Engineering 132

Engineering Best practices APIs Government 132

ShepHyken

SEPTEMBER 4, 2023

7 Tips for Building a Successful Customer Onboarding Process by Rahul Sridhar (G2) This blog will explore key strategies and best practices for building a successful customer onboarding process. The old saying, “It costs less to keep existing customers than to chase after new ones,” comes to mind. Connect with Shep on LinkedIn.

Customer retention 174

Customer retention Customer Service SaaS Best practices 174

Cisco - Contact Center

JANUARY 10, 2023

A virtual or onsite workshop is a valuable way to explore top-of-mind use-cases, toolsets, and to get a solid understanding of what is available to get started and drive alignment and momentum across teams. Accelerated Digital Transformation Framework.

Banking 145

Banking Enterprise Contact Center APIs 145

CSM Magazine

JULY 19, 2024

Regular workshops, refresher courses, and access to online learning platforms can help agents stay updated with the latest trends, tools, and best practices in customer service. Wellness Programs : Implement wellness initiatives , such as mental health support, fitness programs, or stress management workshops.

CRM 52

CRM Contact Center Feedback Chatbots 52

ShepHyken

FEBRUARY 25, 2024

Louis Magazine) Shep Hyken helps organizations around the world learn and implement best practices for serving people in a variety of industries. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Thank you, Replicant, for this honor!

Customer Service 164

Customer Service Customer advocacy Average Handle Time Customer centricity 164

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Here are my top five picks from last week.

Customer Service 178

Customer Service Contact Center Customer centricity Banking 178

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! Master-class Level Workshop. Workshop attendees are eligible to win a LISTEN 2019 Conference Pass!

Wireless 140

Wireless Analytics Education Enterprise 140

CCNG

JANUARY 4, 2023

Think of carpenters with well-ordered workshops, who know exactly where to find the tools needed to complete their tasks. However, the proper knowledge management technology, implemented with best practices, can bring very high return on investment, boost AX, and improve service quality and compliance.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

AWS Machine Learning

MAY 9, 2024

They establish and enforce best practices encompassing design, development, processes, and governance operations, thereby mitigating risks and making sure robust business, technical, and governance frameworks are consistently upheld.

Government 130

Government Best practices Benchmark Metrics 130

Fonolo

OCTOBER 28, 2021

Train your agents’ soft skills with these best practices. Here are some best practices to consider when training for call center soft skills: Set an example. You can’t expect call center agents to practice their soft skills if their own management team doesn’t display them. Invest in training.

Call Center 157

Call Center Contact Center Best practices Scripts 157

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

AWS Machine Learning

NOVEMBER 18, 2022

And last but never least, we have exciting workshops and activities with AWS DeepRacer—they have become a signature event! Workshops – Hands-on learning opportunities where, in the course of 2 hours, you’ll be able to build a solution to a problem, understand the inner workings of the resulting infrastructure, and cross-service interaction.

Contact Center 89

Contact Center Engineering Analytics APIs 89

ConvergeOne

JANUARY 4, 2022

It is based upon industry best practices. WORKSHOP] CREATE YOUR PATH TO CLOUD MODERNIZATION. With ConvergeOne's team of experts, we'll use our best practices to ensure you have a vision and strategy to execute your cloud modernization journey. It can be used within different business units in an organization.

Best practices 105

Best practices Government Technology Management 105

ConvergeOne

OCTOBER 18, 2022

Schedule a Ransomware Readiness Workshop today. The workshop focuses on your readiness to respond to a ransomware attack. During this workshop, ConvergeOne experts will analyze your environment for vulnerabilities and deliver best practices.

Healthcare 111

Healthcare Best practices Management 111

ChurnZero

SEPTEMBER 6, 2024

Here are five best practices we learned from Keishla’s and Stephanie’s presentation. Keishla and Stephanie’s ZERO-IN workshop session, titled Being nice isn’t enough: How to realign your CS strategy around value realization , will teach you to build a team culture focused on outcomes and customer value.

Coaching 52

Coaching Upselling SaaS Sales 52

CSM Magazine

NOVEMBER 5, 2024

Regular Training and Skill Refreshers: Schedule periodic training sessions or workshops to keep the team updated on new features and best practices. Staying engaged with updates and best practices ensures that the platform continues to support high-quality service and meets changing customer expectations.

Customer Service 52

Customer Service Management Metrics Consulting 52

TechSee

AUGUST 26, 2024

However, call centers face a variety of challenges that can prevent them from delivering the best possible service. In this blog post, we will explore these pain points, discuss best practices, and describe how AI and automation can not only improve call center customer service – they can revolutionize it.

Call Center 124

Call Center Customer Service Average Handle Time Interactive Voice Response 124

Myra Golden Media

JUNE 24, 2019

” I wrote this article because a workshop attendee wanted to know how to make her chat support more personal. A QVC Chat Agent ended a chat with me positively, like Chick-Fil-A employees always finalize order taking in the first drive-thru window, “You’re certainly welcome, my pleasure! We’re always glad to help.”

Personalization 233

Personalization Customer Experience Best practices 233

JustCall

MARCH 28, 2023

Through shared experiences, best practices, and insights gained from successes and failures, knowledge exchange occurs naturally among team members. Regular team meetings and workshops provide opportunities to discuss industry trends, new strategies, and techniques to enhance sales performance.

Sales 52

Sales CRM Best practices Morale 52

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. These updated contracts reflect the insights and best practices that emerged since the start of the pandemic. has seen our client’s experience. WFH Insights.

outsourcing 52

outsourcing Contact Center Journey mapping Best practices 52

CSM Magazine

OCTOBER 25, 2023

This article outlines techniques and best practices for human resource (HR) managers to use to effectively onboard customer service employees. The HR team should include training resources such as online modules, webinars, workshops, and coaching sessions.

Customer Service 52

Customer Service Coaching Best practices Feedback 52

Vistio

NOVEMBER 12, 2024

Instead of conventional training methods, consider interactive simulations, stress-testing modules, and emotional intelligence workshops designed to boost agents’ coping mechanisms.

Customer Service 52

Customer Service Average Handle Time First call resolution Contact Center 52

NobelBiz

FEBRUARY 15, 2023

This article decodes the function and best practices for call calibration. This workshop brings together at the same table the management of the contact center and the ordering client. The workshop in 5 steps Not every workshop must follow to the same procedures, yet the core of each session is same.

Calibration 52

Calibration Call Center Call Logging Quality management 52

Totango

DECEMBER 28, 2021

When your team is up-to-date on the latest best practices and technology tools and prepared to handle frequent support issues, your customer success strategy will be more effective and your customers will enjoy greater satisfaction, resulting in higher retention. Follow best practices to create an effective renewal strategy.

Best practices 98

Best practices Benchmark Education Surveys 98

AWS Machine Learning

MAY 1, 2024

Reusable components are extracted into constructs and imported where needed, providing consistency and best practices such as AWS Identity and Access Management (IAM) roles, Amazon CloudWatch logging, and AWS X-Ray tracing for all Lambda functions. 5 – Continuous integration and continuous delivery pipeline overview.

APIs 122

APIs Construction Best practices Technology 122

AWS Machine Learning

NOVEMBER 18, 2024

get("text") return message It’s crucial to perform prompt engineering and follow prompting best practices in order to avoid hallucinations or non-coherent responses from the LLM. read()) message = response_body.get('content')[0].get("text")

APIs 73

APIs Accountability Engineering Enterprise 73