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5 Best Practices for Training Remote Call Center Agents

Fonolo

We’ve put together our top 5 best practices for training remote agents to help you out. Virtual workshops. The post 5 Best Practices for Training Remote Call Center Agents first appeared on Fonolo. Though remote training does have its downsides, there are a few things you can do to remove some of the roadblocks.

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Guest Post: How to Design a Customer Success Program That Works

ShepHyken

Provide them with checklists, guides, and best practices. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Regularly update training materials based on customer feedback.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. However, there are a few general best practices that will increase the likelihood of a successful auto-dialer campaign. Optimize Call Scheduling A.

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Top 5 Customer Service & CX Articles for Week of October 28, 2024

ShepHyken

There are best practices and guidelines from leading business consulting organizations like McKinsey and Accenture. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

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Top 5 Customer Service & CX Articles for Week of July 8, 2024

ShepHyken

Customer Sentiment: A Definition, Ways to Measure, & Best Practices by Rebekah Carter (CX Today) Every company today knows that delivering exceptional customer experiences is the key to sustainable growth. Unfortunately, delighting customers on multiple channels isn’t easy. Connect with Shep on LinkedIn.

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Best practices for building robust generative AI applications with Amazon Bedrock Agents – Part 1

AWS Machine Learning

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. For examples to get started, check out the Amazon Bedrock Agents GitHub repository.

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Top 5 Customer Service & CX Articles for Week of October 21, 2024

ShepHyken

Let’s learn from some of the best. Customer Centricity: A Definition, Examples, & Best Practices by Charlie Mitchell (CX Today) Brands that have achieved customer centricity are 60 percent more profitable than those that haven’t, according to Deloitte. Unfortunately, very few brands have. Connect with Shep on LinkedIn.