LiveChat

NOVEMBER 28, 2016

But if your organization was customer-centric, you’d know that your clients expect Black Friday discounts before they have to ever ask you about it. How do I anticipate my customers’ needs, you might ask. Well, the response is one: big data. Learn about customer preferences and needs.

Customer Service 55

Customer Service Brand ambassadors Customer centricity Big data 55

CSM Magazine

JULY 3, 2017

The mass-production, one-size fits all era is being replaced by highly customized products and services. Customer experiences can mean anything from a website visit to an in-app purchase, attending a corporate-sponsored marathon or dealing with unresponsive customer support. Personal with an AI twist.

Brand ambassadors 56

Brand ambassadors Customer centricity Advertising Healthcare 56

Win the Customer

NOVEMBER 6, 2020

In simple words, customers rarely remain loyal to brands that compromise on their experiences. Read on to learn more about what it takes to improve customer experience and loyalty. The first step to achieving this goal is to understand big data and knowledge management.

Customer Experience 52

Customer Experience Brand ambassadors Feedback Surveys 52

aircall

NOVEMBER 17, 2016

Your patrons won’t care what you call it, they just expect your support team to help them quickly and efficiently, no matter the channel or medium. Nevertheless, despite the emergence of alternative channels, the phone remains the preferred means of reaching customer support. The future of customer support may lie in AI.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54