Maru Group

JUNE 11, 2019

Of course, the aforementioned gap is not about the language spoken by different functions within the business but rather the nature of the beast -the amount of data that’s preventing meaningful and productive conversations from taking place. Step 1: Strategically Define and Capture Customer Data.

Metrics 40

Metrics Big data Feedback Call center experience 40

Maru Group

JUNE 11, 2019

Of course, the aforementioned gap is not about the language spoken by different functions within the business but rather the nature of the beast -the amount of data that’s preventing meaningful and productive conversations from taking place. Step 1: Strategically Define and Capture Customer Data.

Metrics 40

Metrics Big data Feedback Call center experience 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents. According to The Global Call Center Report, experienced call center agents receive an average of six training days per year.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56