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Contact centerdata plays a significant part in this growth, and the most successful firms make the most of this technology. Contact centers are auditing and monitoring daily every member of the team and even every encounter with a client.
Connected customers enjoy self-service because they feel self-reliant and empowered. Self-service resources are available round the clock, which will reduce friction and lower customers’ effort score. What other customer service trends do you see emerging or ruling supreme in 2017? Let us know in the comment section!
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