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These centers now utilize AI-driven tools to manage routine inquiries through chatbots powered by natural language processing (NLP). Predictive Analytics takes this a step further by analyzing bigdata to anticipate customer needs, streamline workflows, and deliver personalized responses.
For example, if you find that many of your customers contact your support teams through social media, you may change your staffing requirements appropriately. Consequently, your callcenterworkforce becomes more efficient and can swiftly adjust to your customers’ demands.
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