Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Strategies in Optimizing Call Center Customer Support for Increased Revenue. For companies looking to establish a customer-first mindset at their call center, the essential part is to understand the customers in terms of their interests, behavior and needs.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Dialer 360

DECEMBER 14, 2018

The call center is becoming complete the paradox. The problem is technology advanced as much as instant pace than the call center can adapt to at least for now. The problem is technology advanced as much as instant pace than the call center can adapt to at least for now. Better Call Center Analytics.

Call Center 21

Call Center Customer centricity Analytics APIs 21

Maru Group

JUNE 11, 2019

Step 1: Strategically Define and Capture Customer Data. You need to make your big data smaller. This is easier said than done, but the trick is to approach the challenge in a systematic and hierarchical way ; potentially as outlined below. Identify the one or two, over-arching objective(s) of your organization.

Metrics 40

Metrics Big data Feedback Call center experience 40

Maru Group

JUNE 11, 2019

Step 1: Strategically Define and Capture Customer Data. You need to make your big data smaller. This is easier said than done, but the trick is to approach the challenge in a systematic and hierarchical way ; potentially as outlined below. Identify the one or two, over-arching objective(s) of your organization.

Metrics 40

Metrics Big data Feedback Call center experience 40

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Omnichannel, Cloud-Based Contact Centers.

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Contact Center Gamification Call Center Average Handle Time 176