TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. AR has been especially beneficial in the technical suppor t domain. Messaging applications. Immersive technology exhibitors at MWC 2018: Go6D Technologies.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

Taylor Reach Group

MAY 30, 2017

It seems there is no shortage of experts and pundits weighing in on what they see as the trends that will impact the Call Center/ Contact Center industry. This shift represented the first tentative steps towards the AI enabled Contact Center. By: Colin Taylor. . AI continues this evolution.

Contact Center 71

Contact Center Interactive Voice Response Journey mapping Banking 71

Back Office Centers

JUNE 9, 2020

Big Data technologies like data mining cannot work their magic unless you feed them with accurate and relevant data. A quality back office support provider can offer you dependable services, and let you exploit the unforeseen advantages of modern technologies. Unable to use modern analytic.

Telemarketing 45

Telemarketing Morale Technical Support Big data 45

Call Center Pros

SEPTEMBER 10, 2018

Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers. The success of any business depends on its capacity to understand the desires and necessities of its customers.

Feedback 60

Feedback Big data Sales Surveys 60

ROI CX Solutions

DECEMBER 3, 2024

As an award-winning professional contact center for over 16 years, ROI CX has helped multiple Fortune 500 companies provide world-class customer support. From telemarketing to order completion to live chat and technical support, ROI CX covers all facets of customer care.

outsourcing 52

outsourcing Customer Support Telemarketing Technical Support 52

Fonolo

SEPTEMBER 11, 2018

The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e. This matters because, if you sell call center seats for a living (e.g.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

TechSee

APRIL 3, 2018

While people and processes continue to play an essential role in reducing customer churn , the technological advancement associated with AI, Big Data analytics, visualization, voice analytics, and other advanced technologies that improve the customer experience offer a critical boost to the human factor.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

Fonolo

SEPTEMBER 11, 2018

The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e. This matters because, if you sell call center seats for a living (e.g.

Customer Service 52

Customer Service Banking Contact Center Call Center 52