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The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and bigdata analytics to offer engaging experiences. Bots can enable automation to the extent of self-service (for basic queries/complaints) for the customers.
For example, AI chatbots now are capable of providing rich messaging types such as quick replies, carousels, and knowledge base snippets, enabling seamless self-service for your customers. According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaintresolution speed.
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