VocalCom

AUGUST 6, 2018

When you think of how artificial intelligence is being used in customer service these days, chatbots may come to mind. Indeed, chatbots have redefined the way in which customers interact with brands, helping consumers find answers more quickly and make purchases more seamlessly. AI may be used to essentially predict human behavior.

Customer Experience 48

Customer Experience Chatbots Big data Contact center software 48

SmartKarrot

APRIL 17, 2023

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML).

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

AWS Machine Learning

OCTOBER 6, 2023

The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors.

Personalization 131

Personalization Engineering Construction Transportation 131

AWS Machine Learning

AUGUST 2, 2023

He has over 11 years of experience in developing and leading data science, machine learning, and big data initiatives. Prior to joining AWS, he was consulting customers in various industries such as Automotive, Manufacturing, Telecommunications, Media & Entertainment, Retail and Financial Services.

Enterprise 84

Enterprise Healthcare APIs Big data 84

AWS Machine Learning

NOVEMBER 14, 2024

He is passionate about building secure and scalable AI/ML and big data solutions to help enterprise customers with their cloud adoption and optimization journey to improve their business outcomes. About the authors Ram Vittal is a Principal ML Solutions Architect at AWS.

Government 92

Government Management APIs Accountability 92

C3Centricity

SEPTEMBER 24, 2017

Beverage manufacturers are getting into entertainment in a big way. As a great example, think about Red Bull which today is seen more as an entertainment company that just happens to make a drink! Chatbots are providing additional resources to the already overworked customer services departments.

Technology 48

Technology Transportation Customer centricity Entertainment 48

AWS Machine Learning

JANUARY 26, 2024

In this sample architecture of a chatbot application, there are five trust boundaries where controls are demonstrated, based on how AWS customers commonly build their LLM applications. Your LLM application may have more or fewer definable trust boundaries. Ram Vittal is a Principal ML Solutions Architect at AWS.

Best practices 139

Best practices Government Engineering Accountability 139