Answer Dash

SEPTEMBER 19, 2017

The ability for companies to collect, store, and manage vast amounts of digital information has paved the way for big data to shape corporate strategy for a variety of departments. Which leads to another challenge surrounding cognitive AI—knowing what data to collect. Then figure out what to do later.”

Customer Experience 59

Customer Experience Big data Chief Customer Officer Technology 59

C Space

AUGUST 5, 2019

Do companies need a Chief Customer Officer or someone like that to become an advocate for the customer, or is this the CFO’s job? Because everyone has their own data — marketing, finance, HR — but the customer doesn’t show up anywhere in the data at the moment.

Marketing 61

Marketing Customer centricity Big data Chief Customer Officer 61

Comm100

SEPTEMBER 22, 2016

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. This book will show you how to launch a proven framework through customer experience expert, Jeanne Bliss’s, five-competency model. Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.

Customer Service 78

Customer Service Gamification Consulting Consulting 78

CX Journey

NOVEMBER 6, 2014

Is yours a standalone, office of the Chief Customer Officer organization or bundled within another function like marketing, general business intelligence, or customer support? She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it.

Consulting 68

Consulting Consulting Chief Customer Officer Journey mapping 68

Clarabridge

MARCH 7, 2017

Donna Peeples, Chief Customer Officer for Pypestream, compares the current state of chatbots with the early stages of IVR systems. They released a replacement, Zo, after online tricksters taught their original chatbot, Tay, hateful, racist language. Disillusionment. Follow Dale on Twitter: @ DaleSRoberts.

Chatbots 40

Chatbots Customer Service Interactive Voice Response Chief Customer Officer 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs. This is so important that organizations like Oracle developed a Chief Customer Officer (CCO) to ensure a consistently amazing customer experience across all touch points.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

ChurnZero

JUNE 3, 2022

I would have thought it’d be big data, etc. What are some of the metrics that a Customer Success team needs to be aware of? Chief customer officers (CCOs) own the Customer Success department. Paul: What surprised me about this as I was doing research for the show is some of the statistics.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

I would have thought it’d be big data, etc. What are some of the metrics that a Customer Success team needs to be aware of? Chief customer officers (CCOs) own the Customer Success department. Paul: What surprised me about this as I was doing research for the show is some of the statistics.

SaaS 52

SaaS B2B Upselling Metrics 52

SmartKarrot

MARCH 3, 2022

In today’s age of big data, no business can dream of being successful without being data-driven. For any business to be successful it has become imperative to be data-driven. These data come from customers, clients, internal processes, and other stakeholders.

Chief Customer Officer 10

Chief Customer Officer Government Analytics Big data 10

SmartKarrot

MAY 26, 2022

This data goes unused cause the company does not have the tools and technology to understand, capture, or make sense of it. The Role of the Modern CEO in creating a data-driven culture. Data has been recognized as a need. As per the survey, the biggest roadblocks in this are process, people, and culture.

Education 10

Education SaaS Analytics Surveys 10

AWS Machine Learning

FEBRUARY 10, 2025

By empowering both data scientists and portfolio managers with AI assistants, were not just improving efficiencywere transforming how financial institutions approach lending. By using this technology, RDC can provide key insights to customers, improve solution adoption, accelerate the model lifecycle, and reduce the customer support burden.

Chief Customer Officer 106

Chief Customer Officer Banking SaaS Engineering 106

ChurnZero

JANUARY 13, 2023

As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit.

Chief Customer Officer 98

Chief Customer Officer Sales SaaS Customer centricity 98

Netomi

JUNE 18, 2023

In an indication of the shift away from price focus and product focus to customer focus, the role of the Chief Customer Officer has been one of the fastest-growing. In fact, 22% of Fortune 100 companies and 10% of Fortune 500 companies now have chief customer officers 9.

Customer centricity 52

Customer centricity Chief Customer Officer CRM Personalization 52