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The Evolving Chief Customer Officer: Identifying Value, Authority, Scope, Responsibilities, and Strategic Direction Within the Enterprise

Beyond Philosophy

In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Michael Lowenstein, Ph.D.,

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Guest Blog: Impact of Technological Advancements on Consumer Behavior

ShepHyken

As a matter of fact, when you don’t react to a question, you harm your brand reputation since that data is available to a great many people. The upside of these new devices is that you have a more extensive data gathering pool; you can quickly track your innovative work by using the big data.

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Teradata Influencer Summit Highlights

Natalie Petouhof

Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Key Principle#3: Cloud for Analytics. Who should lead this?

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Creating World-Class Customer Experience Teams

ClearAction

Account teams, customer service and accounts receivable departments, customer reference managers, market researchers and others throughout the company are a loose confederation of a CX team. We all want to win with customers. Originally published on IBM Big Data & Analytics Hub. Success Factors for CX Teams.

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The Vcare Top 50 Customer Care Influencers

Vcaretec

#Customer Service, Customer Experience, CRM Cloud. Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data. Blog @commbetterblog Customer Service, Customer Experience, Customer Satisfaction.

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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Blog

Chief Customer Officer 2.0. Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world? Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world?

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Customer Insights Shape Your Firm’s Growth Curve

ClearAction

This is especially powerful, because customers say: “I was trying to do X, but then Y happened, and now Z is my consequence.” Unless this is harvested, your big data is lacking rich, vital insights. ” Wow! You’ll rarely get that from surveys. It abounds in almost-free VoC.