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The Evolving Chief Customer Officer: Identifying Value, Authority, Scope, Responsibilities, and Strategic Direction Within the Enterprise

Beyond Philosophy

In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today.

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Transforming credit decisions using generative AI with Rich Data Co and AWS

AWS Machine Learning

The mission of Rich Data Co (RDC) is to broaden access to sustainable credit globally. Its software-as-a-service (SaaS) solution empowers leading banks and lenders with deep customer insights and AI-driven decision-making capabilities. In this example, we start with the data science or portfolio agent.

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Guest Blog: Impact of Technological Advancements on Consumer Behavior

ShepHyken

Data innovation progressions fuel the network that unites the world as one major network, from the advanced mobile phones to super-quick information. These two specialized devices had their own particular difficulties and favored the organization more; it was at their circumspection what data to give out.

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12 Customer Success predictions and trends for 2023

ChurnZero

As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit.

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Teradata Influencer Summit Highlights

Natalie Petouhof

Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Key Principle#3: Cloud for Analytics. Who should lead this?

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Creating World-Class Customer Experience Teams

ClearAction

Account teams, customer service and accounts receivable departments, customer reference managers, market researchers and others throughout the company are a loose confederation of a CX team. Orgs need seamless integration of customer data across channels in hands of employees that need this data — @Natasha_D_G.

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The Vcare Top 50 Customer Care Influencers

Vcaretec

#Customer Service, Customer Experience, CRM Cloud. Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data. Blog @commbetterblog Customer Service, Customer Experience, Customer Satisfaction.