Beyond Philosophy

DECEMBER 23, 2015

In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Michael Lowenstein, Ph.D.,

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

AWS Machine Learning

FEBRUARY 10, 2025

Data science agent: RAG and code generation To boost productivity of data science teams, we focused on rapid comprehension of advanced knowledge, including industry-specific models from a curated knowledge base. Before joining RDC, he served as a Lead Data Scientist at KPMG, advising clients globally.

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Chief Customer Officer Banking SaaS Engineering 98

ShepHyken

NOVEMBER 16, 2018

As a matter of fact, when you don’t react to a question, you harm your brand reputation since that data is available to a great many people. The upside of these new devices is that you have a more extensive data gathering pool; you can quickly track your innovative work by using the big data.

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Technology Chief Customer Officer Education Big data 257

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

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Chief Customer Officer Sales SaaS Customer centricity 98

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

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Customer Care Chief Customer Officer CRM Wireless 98

ProProfs Blog

JUNE 30, 2020

Chief Customer Officer 2.0. Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world? Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world?

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Customer Service Chief Customer Officer Customer centricity Coaching 128

Answer Dash

SEPTEMBER 19, 2017

The ability for companies to collect, store, and manage vast amounts of digital information has paved the way for big data to shape corporate strategy for a variety of departments. The concept of Customer Experience is still early for most industries, and this idea of using AI is still not understood.

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Customer Experience Big data Chief Customer Officer Technology 59