Big data, Chief Customer Officer and Interactive Voice Response

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Big data

Chief Customer Officer

Interactive Voice Response

Chatbots: The Smart Decision on Customer Service and Artificial Additives

Clarabridge

MARCH 7, 2017

Donna Peeples, Chief Customer Officer for Pypestream, compares the current state of chatbots with the early stages of IVR systems. Peeples says “You’re given a set of choices and you are not interacting with a human. At its most basic level, it’s a digital IVR.”. So Chatbots have to do better than IVR.

Chatbots

Chatbots Customer Service Interactive Voice Response Chief Customer Officer

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs. This is so important that organizations like Oracle developed a Chief Customer Officer (CCO) to ensure a consistently amazing customer experience across all touch points.

Call Center

Call Center Customer Support Customer centricity Contact Center

Customer Contact Central

Chatbots: The Smart Decision on Customer Service and Artificial Additives

Optimizing Call Center Customer Support for Increased Revenue

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