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When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourcedcustomer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.
Is yours a standalone, office of the ChiefCustomerOfficer organization or bundled within another function like marketing, general business intelligence, or customer support? Summary Deciding whether to build your own CX program, fully outsource the project, or find a hybrid middle ground isn’t an easy decision.
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