VocalCom

AUGUST 7, 2017

In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Here are five ways big data can be used to improve the customer experience. Enhance targeted marketing practices.

Big data 48

Big data Customer Experience Average Handle Time Abandon rate 48

Aspect

NOVEMBER 7, 2018

Digital technologies like AI, IoT, and big-data analytics have been creeping into the customer experience for some time now but only recently have businesses really started to take serious notice. While only 15% of enterprises are using AI as of today, 31% are expected to add it over the coming 12 months. Where do we draw the line?

Big data 101

Big data Analytics Technology Contact Center 101

VocalCom

MAY 21, 2018

Big data can be used in many ways to provide proactive service. For example, it may reveal weak points in the contact center such as long average handling times or low rates of first contact resolution. In addition, big data can help brands understand their customers’ habits, such as buying preferences.

Customer effort 48

Customer effort Technology Interactive Voice Response Big data 48

NobelBiz

MARCH 29, 2022

To improve your customer service system, we propose you pair your satisfaction surveys with a cloud contact center solution (CCaaS). Indeed, combining a cloud contact center solution with a CRM is an excellent way to better your customer relationships and acquire more relevant data.

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

NobelBiz

APRIL 19, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. This complete solution is built to meet all the needs of a contact center, regardless of the industry, niche, or size.

Contact Center 52

Contact Center Management Call Center Contact center software 52

NobelBiz

AUGUST 3, 2021

Data Management is key Even though big data is at the heart of an organization’s digital transformation, it is still important to understand how to acquire and handle data efficiently. Data management, whether through a user account, a website, or a form, is a lever for optimizing consumer interaction.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

NobelBiz

FEBRUARY 22, 2023

This is the point at which you transition from big data (thousands of documents and data) to Smart data (clear information that can be viewed and comprehended in the blink of an eye). Customized Dashboards are everything! Implementing a robust analytics foundation may help you adapt your business strategy.

Analytics 52

Analytics Contact Center Call Center call center workforce 52