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The Vcare Top 50 Customer Care Influencers

Vcaretec

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

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7 Tips to Improve the Customer Experience and Reduce Costs

CCNG

The critical components include a solid understanding of your targeted customers and a focus on innovation. Consider all the new products and services that didn’t exist 3, 5, or 10 years ago, that now answer a previously unmet customer need. Leverage DataBig data can be powerful if managed effectively.

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4 Reasons to Put Your Data to Work: How to Use Customer Insights to Enable the Omnichannel Experience in Your Contact Center Today

SharpenCX

The University of Texas found that increasing data’s usability by only 10% would, on average, boost revenue by $2 billion annually. Big data gives you a leg up on customer behavior and preferences. Read Next] Win customer loyalty with a strong omnichannel strategy. Are customers using chat or email?

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AI isn’t Artificial in the Contact Center—Here’s Why it Works

Avaya

This initiative creates the broadest set of technology options of AI capabilities for Avaya customers worldwide to deliver more engaging experiences to their own end customers. So, why AI now for customer care? Examples include Cogito, Scoredata, Nuance and Verint. The real question is: if not now, then when?

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Ready To Eliminate Recontacts? Stop Asking This Question.

Tethr

Recontacts figure prominently in the story of recurring effort we discussed in our last post on the Four Flavors of Customer Loyalty (the moment the customer “breaks” from the sheer exhaustion of doing business with the company). In no uncertain terms: Repeat contacts are toxic to the customer experience.

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Call Center Analytics : How To Take Your Business Intelligence To The Next Level?

NobelBiz

Contact center data plays a significant part in this growth, and the most successful firms make the most of this technology. As big Data for contact centers is bringing insights and business possibilities at every level of the organization if managed correctly. Data analytics can also be used in the hiring process.

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Top 12 Customer Support Outsourcing Companies

ROI CX Solutions

Outsourcing eliminates the need for you to staff and supply your own customer service team a department thats generally considered a cost center. You wont have to worry about providing office space, training, IT infrastructure, and labor to effectively run customer support.