Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. With suites there is the opportunity to know your customers better, via shared data, shared knowledge across lines of business for personalized and relevant offers, products and services. Troy Carter, Atomic Factory, Keynote at Oracle CX Conference.

Banking 40

Banking Sales Marketing B2B 40

Jon Arnold

AUGUST 16, 2018

In short, yesterday I attended Day 1 of of the Blockchain Futurist Conference - basic details here - partly to invest a day of my time to immerse myself in the space, but also to see where there might be applications in the communications and/or customer care spaces. I can explain later.

voip 40

voip Customer Care Big data Technology 40

Natalie Petouhof

APRIL 4, 2016

Tweet Among the many stories at Microsoft Envision Conference were those around digital transformation.

Automotive 40

Automotive Engineering Healthcare Technology 40

AWS Machine Learning

DECEMBER 12, 2023

Dr. Gupta has publications in top journals/conferences such as Neurips, ICLR, ICML, Nature, IEEE Control Society, ACM cyber-physical society. Huan works on AI and Data Science. He has published more than 180 peer-reviewed papers in leading conferences and journals. Ben Snyder is an applied scientist with AWS Deep Learning.

Scripts 122

Scripts Engineering Big data Management 122

Beyond Philosophy

NOVEMBER 19, 2020

From that moment on, and this occurred back around 2005, my company links our Customer Experience efforts to proof so that the champions of Customer Experience are not caught out as I was all those years ago in that German conference room. It appeals to me because it uses a data-driven approach.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

SmartKarrot

AUGUST 16, 2021

That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. On that note, we take immense pleasure in regaling information to our readers about the upcoming customer experience (CX) conferences so that you can block their calendars right away. So here we go!

Customer Experience 11

Customer Experience B2B Big data Analytics 11

AWS Machine Learning

JULY 15, 2024

Yaoqi Zhang is a Senior Big Data Engineer at Mission Cloud. Adrian Martin is a Big Data/Machine Learning Lead Engineer at Mission Cloud. She holds 30+ patents and has co-authored 100+ journal/conference papers. He holds multiple AWS Certifications and has extensive experience working with high-tier AWS partners.

Engineering 121

Engineering Entertainment Big data Benchmark 121

AWS Machine Learning

MARCH 15, 2024

He entered the big data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences, including Strata and GlueCon. Randy has held a variety of positions in the technology space, ranging from software engineering to product management.

Healthcare 120

Healthcare Big data Engineering Accountability 120

Salmat

OCTOBER 9, 2018

Everyone’s talking about “big data” The hyped-up buzzword gets thrown around in conferences and meeting rooms, in magazine articles, by commentators and agencies.

Big data 40

Big data Marketing 40

Salmat

OCTOBER 9, 2018

Everyone’s talking about “big data” The hyped-up buzzword gets thrown around in conferences and meeting rooms, in magazine articles, by commentators and agencies.

Big data 40

Big data Marketing 40

Salmat

OCTOBER 9, 2018

Everyone’s talking about “big data” The hyped-up buzzword gets thrown around in conferences and meeting rooms, in magazine articles, by commentators and agencies.

Big data 40

Big data Marketing 40

Salmat

OCTOBER 9, 2018

Everyone’s talking about “big data” The hyped-up buzzword gets thrown around in conferences and meeting rooms, in magazine articles, by commentators and agencies.

Big data 40

Big data Marketing 40

AWS Machine Learning

JULY 1, 2024

She is passionate about designing cloud-centered big data workloads. She speaks at internal and external conferences such AWS re:Invent, Women in Manufacturing West, YouTube webinars, and GHC 23. She leads machine learning projects in various domains such as computer vision, natural language processing, and generative AI.

Self service 125

Self service Chatbots Accountability Finance 125

AWS Machine Learning

NOVEMBER 12, 2024

In entered the Big Data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences including Strata and GlueCon. He is focused on Big Data, Data Lakes, Streaming and batch Analytics services and generative AI technologies.

Engineering 105

Engineering Real estate Government Big data 105

AWS Machine Learning

JANUARY 4, 2024

In entered the Big Data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences including Strata and GlueCon. Arghya is focused on Big Data, Data Lakes, Streaming, Batch Analytics and AI/ML services and technologies.

Best practices 137

Best practices Enterprise Engineering APIs 137

AWS Machine Learning

FEBRUARY 1, 2024

He entered the big data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences, including Strata and GlueCon. Randy has held a variety of positions in the technology space, ranging from software engineering to product management.

Best practices 133

Best practices Engineering SaaS Accountability 133

Natalie Petouhof

MAY 11, 2016

Tweet Old Dogs Can Learn New Tricks: It’s never too late to transform yourself. Having been a system’s integrator many years ago, I found the transformations happening at Capgemni very inspiring. There was a period where many system’s integrators avoided the conversation about going to cloud and for good reason.

Consulting 40

Consulting Consulting Enterprise Customer Experience 40

CSM Magazine

SEPTEMBER 23, 2021

Big Data for retail is a powerful and useful tool. However, to start using it, you need experts who can build a data factory: raise, configure, and automate the systems necessary to do so. Educational institutions were forced to rebuild their IT infrastructure to meet online requirements.

Technology 52

Technology Transportation Healthcare Education 52

Natalie Petouhof

FEBRUARY 1, 2016

Teradata will re-sell the Alation Data Catalog to Teradata customers and prospects struggling to achieve trust in data – in those data environments that have grown more complex with big data. . Brand need to evaluate their strategy on using data to increase revenue and decrease costs.

Self service 40

Self service Analytics Big data Engineering 40

Totango

DECEMBER 1, 2021

An agile approach brings the full power of big data analytics to bear on customer success. This approach to CS confers multiple advantages, including data-driven objectivity, responsiveness to changing conditions, and the ability to deliver customized success outcomes at scale.

Government 100

Government Journey mapping Accountability Benchmark 100

Interactions

SEPTEMBER 19, 2019

The conference, held Septemer 8-10 in Dallas, brought together operators and vendors from all over, connecting the dreamers and doers who are shaping restaurant science fiction into restaurant fact. On Tuesday morning, Professor Ajay Agrawal of the University of Toronto gave a fascinating talk to close out the conference.

APIs 70

APIs Big data Sales Engineering 70

AWS Machine Learning

NOVEMBER 7, 2022

He is an active researcher in machine learning and algorithm design and has published papers in EMNLP, ICLR, COLT, FOCS, and SODA conferences. He is passionate about building large-scale distributed applications to solve business problems using his knowledge in AI/ML, big data, and software development.

APIs 98

APIs Scripts Enterprise Big data 98

Spearline

JANUARY 23, 2018

But that’s not all… 2018 is going to be The Year of Data Analysis! Big data is here and we have plenty of it. We replicate call flows into your Inbound Contact Centre or Conference Hubs worldwide, every day, every hour, every minute.if

Benchmark 40

Benchmark Call flow APIs Big data 40

Fonolo

SEPTEMBER 18, 2018

I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one track over two days), but it is very focused. Dan and Mitch are with Opus Research , which organized the conference. I heard two excellent success stories on recent bot deployments. Flavio Pereira , Founder and CEO, Nuveo.

Contact Center 65

Contact Center Advertising Big data Call Center 65

Call Experts

JANUARY 23, 2019

Fortunately, the latest technologies utilize artificial intelligence and big data to address customer concerns and process inefficiency. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. Technique Key to Success.

Management 53

Management outsourcing Call Center Answering services 53

Peter Lavers

NOVEMBER 26, 2015

In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. All these are understandable challenges or excuses, more than one resonates with me from my time creating & leading large CI teams.

CRM 100

CRM Analytics Consulting Consulting 100

Talkdesk

APRIL 12, 2016

The Talkdesk team spent both days at the conference soaking in tips and tricks from speakers and attendees alike. Blackjack was big data before big data even existed.” – Jeffrey Ma. TOPO Sales Summit 2016 keynote speaker Jeffrey Ma is no stranger to big data. Click to Tweet. Click to Tweet.

Sales 40

Sales Big data call center software Best practices 40

Natalie Petouhof

DECEMBER 1, 2015

Tweet The purpose of the digital transformation capabilities? So companies can reach out and better connect with customers. Microsoft’s customer engagement solution, Dynamics CRM 2016, will be available worldwide.

CRM 56

CRM Analytics Sales Self service 56

Branch Mesenger

MAY 2, 2018

Last year, during the Miami conference, they outlined the efforts of a multi-year initiative that sought to reimagine the tired, clunky corporate technology that has eroded the tenets of customer experience. Using Big Data to Make Leadership Advances in the Workplace. Understand Your Employee Goals Are Your Own Goals.

Engineering 74

Engineering Morale Employee engagement Big data 74

AWS Machine Learning

JULY 19, 2023

In entered the Big Data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences including Strata and GlueCon. Randy has held a variety of positions in the technology space, ranging from software engineering to product management.

Construction 71

Construction APIs Big data Engineering 71

Squelch

AUGUST 6, 2019

She currently serves as SVP of Global Customer Success at Guavus , which she describes as “a big data real-time analytics company supporting the largest and most complex data infrastructures in the world.”. I actually just presented at an AI conference recently, and I love to do things like that.

Engineering 74

Engineering Big data Analytics Technology 74

Beyond Philosophy

JUNE 11, 2015

However, like the hype around big data, enthusiasm for gamification has somewhat plateaued, and has needed to be rethought, especially regarding how it can drive more brand bonding and positive financial results. This gave gaming something of a Philosopher’s Stone, or magic wand, aura.

Gamification 265

Gamification Big data Personalization Feedback 265

AWS Machine Learning

NOVEMBER 7, 2022

He is an active researcher in machine learning and algorithm design and has published papers in EMNLP, ICLR, COLT, FOCS, and SODA conferences. He is passionate about building large-scale distributed applications to solve business problems using his knowledge in AI/ML, big data, and software development.

APIs 103

APIs Scripts Enterprise Big data 103

Hodusoft

NOVEMBER 13, 2019

WebRTC is what makes face to face video chat and conference possible. It gains more ground in 2010, especially in helping with big data analysis. The face to face experience Social media integration is fine in contact center solutions but for agents and customers to view each other during a talk is much better.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

Customer Interactions

JULY 7, 2015

In fact, 92 percent of companies are suffering big data paralysis, failing to get their project off the ground or avoiding big data altogether. This week’s authors stress the enormous competitive advantage conferred on those companies that actually dig in and know what they’re doing.

Big data 28

Big data CRM 28

AWS Machine Learning

JANUARY 30, 2023

Distributed training is a technique that allows for the parallel processing of large amounts of data across multiple machines or devices. By splitting the data and training multiple models in parallel, distributed training can significantly reduce training time and improve the performance of models on big data.

Benchmark 98

Benchmark Construction Metrics Big data 98

Verint

MARCH 29, 2018

and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17. Achor will present “Big Potential: How Transforming the Pursuit of Success Raises Our Achievement, Happiness and Well-Being” on the morning of Wednesday, May 16.

Big data 23

Big data Journey mapping Customer Experience Management 23