Beyond Philosophy

DECEMBER 23, 2015

Many are actively collecting Voice of Customer (VOC) data through surveys, feedback management, analytics and market research relating to customer retention, loyalty, brand equity and satisfaction. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

Customer Interactions

JULY 7, 2015

Big data and its challenges are not a new phenomenon. Back in 2001 Gartner analyst, Doug Laney defined the challenges surrounding the growth of big data in a research report that he authored (he also presented on the topic at a number of conferences).

Big data 28

Big data 28

Natalie Petouhof

APRIL 4, 2016

Tweet Among the many stories at Microsoft Envision Conference were those around digital transformation.

Automotive 40

Automotive Engineering Healthcare Technology 40

Peter Lavers

NOVEMBER 26, 2015

In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. All these are understandable challenges or excuses, more than one resonates with me from my time creating & leading large CI teams.

CRM 100

CRM Consulting Consulting Analytics 100

Spearline

NOVEMBER 5, 2019

GITEX ("Gulf Information Technology Exhibition") is an annual consumer computer and electronics trade show, exhibition, and conference that takes place in the United Arab Emirates at the Dubai World Trade Centre with over 10,000 attendees. and data-driven” with wearables , body computing , Big Data , V.R.,

Automotive 40

Automotive Telecommunications Healthcare Big data 40

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. With suites there is the opportunity to know your customers better, via shared data, shared knowledge across lines of business for personalized and relevant offers, products and services. Troy Carter, Atomic Factory, Keynote at Oracle CX Conference.

Banking 40

Banking Sales Marketing B2B 40

AWS Machine Learning

DECEMBER 12, 2023

Dr. Gupta has publications in top journals/conferences such as Neurips, ICLR, ICML, Nature, IEEE Control Society, ACM cyber-physical society. Huan works on AI and Data Science. He has published more than 180 peer-reviewed papers in leading conferences and journals. Ben Snyder is an applied scientist with AWS Deep Learning.

Scripts 106

Scripts Engineering Big data Management 106

Jon Arnold

AUGUST 16, 2018

In short, yesterday I attended Day 1 of of the Blockchain Futurist Conference - basic details here - partly to invest a day of my time to immerse myself in the space, but also to see where there might be applications in the communications and/or customer care spaces. I can explain later.

voip 40

voip Customer Care Big data Technology 40

AWS Machine Learning

MARCH 15, 2024

He entered the big data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences, including Strata and GlueCon. Randy has held a variety of positions in the technology space, ranging from software engineering to product management.

Healthcare 110

Healthcare Big data Engineering Accountability 110

Natalie Petouhof

JUNE 15, 2015

Tweet I’m speaking at Salesforce Exact Target’s Connections Conference. Make sure to submit your application to the SuperNova Awards for this fall at Constellation’s Connected Enterprise Conference. And Salesforce has announced their next generation marketing cloud.

Marketing 86

Marketing Advertising CRM Sales 86

AWS Machine Learning

FEBRUARY 1, 2024

He entered the big data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences, including Strata and GlueCon. Randy has held a variety of positions in the technology space, ranging from software engineering to product management.

Best practices 120

Best practices Engineering SaaS APIs 120

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This year CallMiner is presenting our first annual WebinarStock, July 23rd through 25th.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

AWS Machine Learning

JANUARY 4, 2024

In entered the Big Data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences including Strata and GlueCon. Arghya is focused on Big Data, Data Lakes, Streaming, Batch Analytics and AI/ML services and technologies.

Best practices 126

Best practices Enterprise Engineering APIs 126

Totango

DECEMBER 1, 2021

An agile approach brings the full power of big data analytics to bear on customer success. This approach to CS confers multiple advantages, including data-driven objectivity, responsiveness to changing conditions, and the ability to deliver customized success outcomes at scale.

Government 100

Government Journey mapping Accountability Benchmark 100

AWS Machine Learning

JULY 15, 2024

Yaoqi Zhang is a Senior Big Data Engineer at Mission Cloud. Adrian Martin is a Big Data/Machine Learning Lead Engineer at Mission Cloud. She holds 30+ patents and has co-authored 100+ journal/conference papers. He holds multiple AWS Certifications and has extensive experience working with high-tier AWS partners.

Engineering 104

Engineering Entertainment Big data APIs 104

Natalie Petouhof

DECEMBER 1, 2015

Tweet The purpose of the digital transformation capabilities? So companies can reach out and better connect with customers. Microsoft’s customer engagement solution, Dynamics CRM 2016, will be available worldwide.

CRM 56

CRM Analytics Sales Self service 56

Interactions

SEPTEMBER 19, 2019

The conference, held Septemer 8-10 in Dallas, brought together operators and vendors from all over, connecting the dreamers and doers who are shaping restaurant science fiction into restaurant fact. On Tuesday morning, Professor Ajay Agrawal of the University of Toronto gave a fascinating talk to close out the conference.

APIs 70

APIs Big data Sales Engineering 70

AWS Machine Learning

JULY 1, 2024

She is passionate about designing cloud-centered big data workloads. She speaks at internal and external conferences such AWS re:Invent, Women in Manufacturing West, YouTube webinars, and GHC 23. She leads machine learning projects in various domains such as computer vision, natural language processing, and generative AI.

Self service 109

Self service Chatbots Accountability Finance 109

Branch Mesenger

MAY 2, 2018

Last year, during the Miami conference, they outlined the efforts of a multi-year initiative that sought to reimagine the tired, clunky corporate technology that has eroded the tenets of customer experience. Using Big Data to Make Leadership Advances in the Workplace. Understand Your Employee Goals Are Your Own Goals.

Engineering 74

Engineering Morale Employee engagement Big data 74

Fonolo

SEPTEMBER 18, 2018

I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one track over two days), but it is very focused. Dan and Mitch are with Opus Research , which organized the conference. I heard two excellent success stories on recent bot deployments. Flavio Pereira , Founder and CEO, Nuveo.

Contact Center 65

Contact Center Advertising Big data Call Center 65

Natalie Petouhof

MAY 11, 2016

Tweet Old Dogs Can Learn New Tricks: It’s never too late to transform yourself. Having been a system’s integrator many years ago, I found the transformations happening at Capgemni very inspiring. There was a period where many system’s integrators avoided the conversation about going to cloud and for good reason.

Consulting 40

Consulting Consulting Enterprise Customer Experience 40

Fonolo

SEPTEMBER 11, 2018

By the way, this is one of the topics covered by the Conversational Commerce Conference which is run by Dan’s firm, Opus Research, and happens to be launching today. On closer look, don’t be fooled. Follow along at #C3SF2018. Conclusion. Flavio Pereira , Founder and CEO, Nuveo. Flavio is a serial entrepreneur.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Natalie Petouhof

FEBRUARY 1, 2016

Teradata will re-sell the Alation Data Catalog to Teradata customers and prospects struggling to achieve trust in data – in those data environments that have grown more complex with big data. . Brand need to evaluate their strategy on using data to increase revenue and decrease costs.

Self service 40

Self service Analytics Big data Engineering 40

Squelch

AUGUST 6, 2019

She currently serves as SVP of Global Customer Success at Guavus , which she describes as “a big data real-time analytics company supporting the largest and most complex data infrastructures in the world.”. I actually just presented at an AI conference recently, and I love to do things like that.

Engineering 74

Engineering Big data Analytics Technology 74

Salmat

OCTOBER 9, 2018

Everyone’s talking about “big data” The hyped-up buzzword gets thrown around in conferences and meeting rooms, in magazine articles, by commentators and agencies.

Big data 40

Big data Marketing 40

Salmat

OCTOBER 9, 2018

Everyone’s talking about “big data” The hyped-up buzzword gets thrown around in conferences and meeting rooms, in magazine articles, by commentators and agencies.

Big data 40

Big data Marketing 40

Salmat

OCTOBER 9, 2018

Everyone’s talking about “big data” The hyped-up buzzword gets thrown around in conferences and meeting rooms, in magazine articles, by commentators and agencies.

Big data 40

Big data Marketing 40

Salmat

OCTOBER 9, 2018

Everyone’s talking about “big data” The hyped-up buzzword gets thrown around in conferences and meeting rooms, in magazine articles, by commentators and agencies.

Big data 40

Big data Marketing 40

Call Experts

JANUARY 23, 2019

Fortunately, the latest technologies utilize artificial intelligence and big data to address customer concerns and process inefficiency. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. Technique Key to Success.

Management 53

Management outsourcing Call Center Answering services 53

AWS Machine Learning

NOVEMBER 7, 2022

He is an active researcher in machine learning and algorithm design and has published papers in EMNLP, ICLR, COLT, FOCS, and SODA conferences. He is passionate about building large-scale distributed applications to solve business problems using his knowledge in AI/ML, big data, and software development.

APIs 82

APIs Scripts Enterprise Big data 82

Talkdesk

APRIL 12, 2016

The Talkdesk team spent both days at the conference soaking in tips and tricks from speakers and attendees alike. Blackjack was big data before big data even existed.” – Jeffrey Ma. TOPO Sales Summit 2016 keynote speaker Jeffrey Ma is no stranger to big data. Click to Tweet. Click to Tweet.

Sales 40

Sales Big data call center software Best practices 40

Spearline

JANUARY 23, 2018

But that’s not all… 2018 is going to be The Year of Data Analysis! Big data is here and we have plenty of it. We replicate call flows into your Inbound Contact Centre or Conference Hubs worldwide, every day, every hour, every minute.if

Benchmark 40

Benchmark Call flow APIs Big data 40

Customer Interactions

APRIL 6, 2013

I’ve just returned from Global Security Asia (GSA) 2013 which is said to be Asia Pacific’s premiere conference and exhibition on security and counter terrorism. One thing that stoodout this year was the focus on Big Data. Join us at Interactions 2013, the industry’s leading customer conference, to learn more.

Big data 34

Big data Government Management Technology 34

CSM Magazine

SEPTEMBER 23, 2021

Big Data for retail is a powerful and useful tool. However, to start using it, you need experts who can build a data factory: raise, configure, and automate the systems necessary to do so. Educational institutions were forced to rebuild their IT infrastructure to meet online requirements.

Technology 52

Technology Transportation Healthcare Education 52

AWS Machine Learning

NOVEMBER 7, 2022

He is an active researcher in machine learning and algorithm design and has published papers in EMNLP, ICLR, COLT, FOCS, and SODA conferences. He is passionate about building large-scale distributed applications to solve business problems using his knowledge in AI/ML, big data, and software development.

APIs 87

APIs Scripts Enterprise Big data 87

AWS Machine Learning

NOVEMBER 12, 2024

In entered the Big Data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences including Strata and GlueCon. He is focused on Big Data, Data Lakes, Streaming and batch Analytics services and generative AI technologies.

Engineering 91

Engineering Real estate Government Big data 91

AWS Machine Learning

JANUARY 30, 2023

Distributed training is a technique that allows for the parallel processing of large amounts of data across multiple machines or devices. By splitting the data and training multiple models in parallel, distributed training can significantly reduce training time and improve the performance of models on big data.

Benchmark 83

Benchmark Construction Metrics Big data 83