Beyond Philosophy

MARCH 20, 2021

We see this kind of behavior in many different areas, including big data , pictures from Mars , and even your customer behavior analysis. 14:17 Colin shares why we evolved to seek patterns in data we receive about the world around us. The post BIG Mistake: Are You Seeing Things In Your Customers That Don’t Exist?

Big data 170

Big data Consulting Consulting Customer Experience 170

Beyond Philosophy

SEPTEMBER 19, 2020

Customer Science to me in the integration between a number of existing disciplines; Behavioral Science, Technology (AI) and Big data. We often say there is a big difference between what Customers say and what they do. appeared first on CX Consulting. Key Takeaways. This podcast is produced by Resonate Recordings.

Finance 396

Finance Big data Consulting Consulting 396

TechSee

SEPTEMBER 15, 2022

15, 2022 /PRNewswire/ — TechSee, the market leader in Computer Vision solutions for customer service, today announced a partnership with NeuraFlash with the goal of bringing the next generation of visual engagement and AI-powered service automation to their existing top-tier consulting & ISV service business. BOSTON , Sept.

Big data 109

Big data Consulting Consulting Contact Center 109

Beyond Philosophy

JANUARY 23, 2017

It can sound a little creepy and Big Brother-ish, but this proactive approach is very important when it comes to building a great customer experience. If you liked this article, you might also find these intriguing: The Big Hole in Big Data. And that’s especially true in a highly competitive industry like tourism.

Technology 344

Technology Big data Customer emotions Consulting 344

Beyond Philosophy

SEPTEMBER 11, 2017

Leverage Big Data for all it’s worth. Take all those hundreds of thousands of bits of data, and start getting to know who your customers are, what they want, and how they communicate. As a global Customer Experience consultancy we recommend all organizations have a Customer Experience Statement.

Advertising 384

Advertising Consulting Consulting Government 384

The Northridge Group

MARCH 28, 2022

Using the client’s data, Northridge was able to leverage a Big Data processing platform to perform advanced data analytics. The data was loaded, cleaned, transformed, and analyzed using SQL tables. Director of Technology, Solutioning and Data Analytics. . Impactful Results.

Healthcare 128

Healthcare Analytics Contact Center First call resolution 128

Beyond Philosophy

MAY 31, 2017

Seth Stephens-Davidowitz is an economist, data scientist and an author. His book, Everybody Lies: Big Data, New Data, and What the Internet Can Tell Us About Who We Really Are , explores how big data reveals the biases we have and how we think. The Social-Desirability Bias. Are You a Liar?

Surveys 343

Surveys Big data Engineering Advertising 343

Beyond Philosophy

FEBRUARY 5, 2018

One of the most important things we teach in our customer experience consultancy is that customers’ feelings and subconscious factors are the biggest influencers of customer behavior. Be Warned: You Can’t Rely on Big Data! We often say that customers — and humans in general – are irrational.

Consulting 250

Consulting Consulting Big data Banking 250

Beyond Philosophy

SEPTEMBER 28, 2016

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. If you enjoyed this post you will also find these interesting: Big Data’s Big Problem. Follow Colin Shaw on Twitter @ColinShaw_CX.

Accountability 419

Accountability Big data Sales Consulting 419

The Northridge Group

MARCH 8, 2024

Kelsey earned a degree in economics and later worked at a marketing agency before coming to NRG as a Consultant. Tressa has been with NRG in one capacity or another – consulting, process work, IT and program management – for 12 years. And her son?

Consulting 138

Consulting Consulting Telecommunications Advertising 138

Beyond Philosophy

JULY 4, 2016

I’m capitalizing the first letter of each word because the pervasiveness of digital transformation has all the feel of Big Data a few years ago and Reeingineering in the 1990’s. Much of the digital transformation emphasis has been on technology (big data analytics and cloud, mobile apps, etc.)

Banking 225

Banking Customer centricity Big data Finance 225

Beyond Philosophy

SEPTEMBER 19, 2019

I have been consulting on Customer Experience since 2002. Use Big Data wisely. One of the things Causon advises is for companies to consider how they use big data. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Big data 283

Big data Consulting Consulting Customer Experience 283

Outsource Consultants

DECEMBER 21, 2023

Leveraging Big Data for Proactive Service The use of Big Data in outsourced call centers is a recent, yet impactful, development. By analyzing vast data sets, BPOs can now predict customer needs and behavior, offering proactive solutions and personalized services, a stark contrast to the reactive models of the past.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

Natalie Petouhof

AUGUST 15, 2022

In this episode, Dr. Natalie Petouhoff, Senior Strategic Business Consultant Director at Genesys, explains why empathy makes good business sense — and how technology can enable it at scale. And it’s driving organizations to transform into customer-centric experience orchestration hubs.

Technology 52

Technology Big data Customer centricity Consulting 52

Beyond Philosophy

DECEMBER 23, 2015

Studies by Strativity, and other consulting organizations, among corporate executives have identified the financial benefits of increasing customer experience management-related resources. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

Beyond Philosophy

AUGUST 15, 2019

Observational data is useful to your Customer Experience Metrics. Peppers recalls a consulting gig for a large public enterprise outside the US a few years ago that measured their NPS every month. In our Global Customer Experience consultancy , we look at the area of customer emotions.

Metrics 312

Metrics Finance Surveys Consulting 312

Natalie Petouhof

FEBRUARY 23, 2016

Capgemini Turns Up the Heat: Based in New York City and London, Fahrenheit 212 will contribute its specialized capabilities for innovation strategy and consumer-centric design to the broader offerings of Capgemini Consulting. The move opens growth opportunities for both companies through their combined capabilities.

Consulting 40

Consulting Consulting Enterprise Management 40

Tethr

AUGUST 13, 2020

Power consultant provides a review and readout of the results to help further isolate macro issues and prescribe best practices. Power is a global leader in consumer insights, advisory services, and data and analytics. Michael Vermillion, Vice President and General Manager, Customer Service Practice at J.D.

Customer Experience 120

Customer Experience Benchmark Best practices Big data 120

Beyond Philosophy

JANUARY 7, 2016

Big data can be used to research past behavior. However, the data must include the emotional influences as well to be accurate, at least for predicting how a Customer Experience can influence future behavior. My prediction. Predictive analytics are key to improving Customer Experience in 2016.

Employee engagement 186

Employee engagement Big data Analytics Education 186

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. Melissa Pollock is head of Content Development and Client Services for AmplifAI Solutions, Inc. ,

Technology 136

Technology Customer Experience Entertainment Coaching 136

DMG Consulting

MAY 26, 2020

The greatest areas of investment in service organizations and contact centers are in AI, robotic process automation (RPA), big data and digital-oriented applications, all of which are delivered via the cloud. Learn more at www.dmgconsult.com. Subscribe to the Free DMG Newsletter.

Analytics 96

Analytics Contact Center Consulting Consulting 96

AWS Machine Learning

JULY 15, 2024

If you want to learn more about this use case or have a consultative session with the Mission team to review your specific generative AI use case, feel free to request one through AWS Marketplace. Yaoqi Zhang is a Senior Big Data Engineer at Mission Cloud.

Engineering 121

Engineering Entertainment Big data Benchmark 121

Vcaretec

JUNE 6, 2022

Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data. Writer/Analyst by trade. Tweets are my own.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Beyond Philosophy

NOVEMBER 19, 2020

It appeals to me because it uses a data-driven approach. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science. appeared first on CX Consulting. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

Natalie Petouhof

JUNE 4, 2015

Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Key Principle#3: Cloud for Analytics. Who should lead this?

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

AWS Machine Learning

MARCH 15, 2024

He entered the big data space in 2013 and continues to explore that area. Her specialization is machine learning, and she is actively working on designing solutions using various AWS ML, big data, and analytics offerings. He also holds an MBA from Colorado State University.

Healthcare 120

Healthcare Big data Engineering Accountability 120

DMG Consulting

AUGUST 17, 2017

Thank you for your interest in DMG Consulting’s publications. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Please complete the registration form below. First Name * Last Name Email Address *. Monthly DMG Newsletter.

Contact Center 69

Contact Center Technology Big data Gamification 69

ChurnZero

MAY 19, 2020

Through innovative technology that leverages big data and automated workflows, as well as a keen understanding of the complexities of procurement and bidding, they help their customers develop strategic RFP processes that deliver results. A: I am fortunate to have a strong team of onboarding, engagement and support consultants.

Morale 98

Morale Consulting Consulting Big data 98

Aspect

NOVEMBER 7, 2018

Digital technologies like AI, IoT, and big-data analytics have been creeping into the customer experience for some time now but only recently have businesses really started to take serious notice. While only 15% of enterprises are using AI as of today, 31% are expected to add it over the coming 12 months. Where do we draw the line?

Big data 101

Big data Analytics Technology Contact Center 101

Beyond Philosophy

JULY 5, 2016

Most companies collect small and big data to do more targeted marketing selling, and use metrics like customer satisfaction, indices, NPS and/or CES to reward or punish employees. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.

Customer Experience 210

Customer Experience Engineering Customer centricity B2C 210

AWS Machine Learning

AUGUST 13, 2024

Deborah Devadason is a Senior Advisory Consultant in the Professional Service team at Amazon Web Services. She is a results-driven and passionate Data Strategy specialist with over 25 years of consulting experience across the globe in multiple industries.

Healthcare 127

Healthcare APIs Consulting Consulting 127

Beyond Philosophy

JANUARY 7, 2016

Big data can be used to research past behavior. However, the data must include the emotional influences as well to be accurate, at least for predicting how a Customer Experience can influence future behavior. My prediction. Predictive analytics are key to improving Customer Experience in 2016.

Employee engagement 150

Employee engagement Big data Analytics Education 150

DMG Consulting

AUGUST 31, 2018

These and many other technological and social innovations have been enabled by mega trends that include big data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart-device” generation), the gig economy, and of course, the cloud.

Contact Center 91

Contact Center Virtual Agent Healthcare Analytics 91

TechSee

NOVEMBER 20, 2018

Datameer ’s Big Data analytics platform helps enterprises build accurate, descriptive data models that combine large volumes of data, such as call center data logs and truck roll work orders, with other datasets, such as HR data on call center agents and field technicians, to better understand the barriers to truck roll optimization.

Technology 153

Technology Analytics Enterprise Call Center 153

DMG Consulting

MAY 21, 2020

Big Data solutions: Data repositories are an essential component of all AI and machine learning initiatives. In some cases, Big Data solutions are new applications that were created or enhanced to collect and deliver the information needed to power an AI initiative.

Big data 59

Big data Customer Service Contact Center Enterprise 59

COPC

APRIL 20, 2020

s recent move to virtualize a wide range of services including consulting, training and COPC certification. consultants delivered a virtual readout of their findings. consultants are providing ongoing structured support. The recent health crisis has added many obstacles to important initiatives. Following the BLA, COPC Inc.

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

AWS Machine Learning

NOVEMBER 29, 2023

She is a technologist with a PhD in Computer Science, a master’s degree in Education Psychology, and years of experience in data science and independent consulting in AI/ML. His knowledge ranges from application architecture to big data, analytics, and machine learning. Changsha Ma is an AI/ML Specialist at AWS.

Engineering 126

Engineering Big data Customer centricity Education 126