Beyond Philosophy

SEPTEMBER 19, 2020

Customer Science to me in the integration between a number of existing disciplines; Behavioral Science, Technology (AI) and Big data. We often say there is a big difference between what Customers say and what they do. appeared first on CX Consulting. Key Takeaways. This podcast is produced by Resonate Recordings.

Finance 396

Finance Big data Consulting Consulting 396

Beyond Philosophy

MAY 31, 2017

Seth Stephens-Davidowitz is an economist, data scientist and an author. His book, Everybody Lies: Big Data, New Data, and What the Internet Can Tell Us About Who We Really Are , explores how big data reveals the biases we have and how we think. The Social-Desirability Bias. Are You a Liar?

Surveys 343

Surveys Big data Engineering Advertising 343

Beyond Philosophy

DECEMBER 23, 2015

Studies by Strativity, and other consulting organizations, among corporate executives have identified the financial benefits of increasing customer experience management-related resources. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

Beyond Philosophy

JULY 4, 2016

I’m capitalizing the first letter of each word because the pervasiveness of digital transformation has all the feel of Big Data a few years ago and Reeingineering in the 1990’s. Much of the digital transformation emphasis has been on technology (big data analytics and cloud, mobile apps, etc.)

Banking 225

Banking Customer centricity Big data Finance 225

Beyond Philosophy

FEBRUARY 5, 2018

One of the most important things we teach in our customer experience consultancy is that customers’ feelings and subconscious factors are the biggest influencers of customer behavior. Be Warned: You Can’t Rely on Big Data! We often say that customers — and humans in general – are irrational.

Consulting 250

Consulting Consulting Big data Banking 250

Beyond Philosophy

SEPTEMBER 19, 2019

I have been consulting on Customer Experience since 2002. Use Big Data wisely. One of the things Causon advises is for companies to consider how they use big data. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Big data 283

Big data Consulting Consulting Surveys 283

Beyond Philosophy

AUGUST 15, 2019

Observational data is useful to your Customer Experience Metrics. Peppers recalls a consulting gig for a large public enterprise outside the US a few years ago that measured their NPS every month. In our Global Customer Experience consultancy , we look at the area of customer emotions.

Metrics 312

Metrics Finance Surveys Consulting 312

Beyond Philosophy

MARCH 20, 2021

We see this kind of behavior in many different areas, including big data , pictures from Mars , and even your customer behavior analysis. 14:17 Colin shares why we evolved to seek patterns in data we receive about the world around us. The post BIG Mistake: Are You Seeing Things In Your Customers That Don’t Exist?

Big data 170

Big data Consulting Consulting Customer Experience 170

Beyond Philosophy

FEBRUARY 5, 2022

Big Data creates big problems. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. The post Why Your Measurement is Killing Your Customer Experience And What To Do About It appeared first on CX Consulting. Follow Colin on LinkedIn and Twitter.

Customer Experience 39

Customer Experience Consulting Consulting Big data 39

Beyond Philosophy

NOVEMBER 19, 2020

It appeals to me because it uses a data-driven approach. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science. appeared first on CX Consulting. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

Beyond Philosophy

JANUARY 7, 2016

Big data can be used to research past behavior. However, the data must include the emotional influences as well to be accurate, at least for predicting how a Customer Experience can influence future behavior. My prediction. Predictive analytics are key to improving Customer Experience in 2016.

Employee engagement 186

Employee engagement Big data Analytics Education 186

Natalie Petouhof

JUNE 16, 2016

Big data is popular amongst business intelligence and analytics applications. Big data technology is evolving and it is changing application systems that have long supported them; it has given challenges and great opportunities. ERP is now the connection of the cloud and Big Data. Image Source: FanRP ). **.

Big data 49

Big data Engineering Enterprise Analytics 49

Beyond Philosophy

JULY 5, 2016

Most companies collect small and big data to do more targeted marketing selling, and use metrics like customer satisfaction, indices, NPS and/or CES to reward or punish employees. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.

Customer Experience 210

Customer Experience Engineering Customer centricity B2C 210

Jon Arnold

DECEMBER 7, 2020

What started as a basic exploration of a hot topic - AI for consultants - has turned into a 5-part series that I’ve been presenting on for SCTC. For everyone else, you can always become a member if you’re a consultant - otherwise, just follow me here, or drop me a line if you need help developing an AI strategy.

Consulting 80

Consulting Consulting Big data Contact Center 80

Beyond Philosophy

JUNE 11, 2015

However, like the hype around big data, enthusiasm for gamification has somewhat plateaued, and has needed to be rethought, especially regarding how it can drive more brand bonding and positive financial results. This gave gaming something of a Philosopher’s Stone, or magic wand, aura.

Gamification 265

Gamification Big data Personalization Feedback 265

ShepHyken

APRIL 28, 2017

I won’t sugarcoat it…that’s a lot of data, and dealing with it isn’t child’s play. The good news is, a powerful customer experience platform can provide a clear look into the realm of Big Data. Similarly, customers expect to contact a company however they choose, and to be able to receive service on that channel, right then.

Customer Service 242

Customer Service Contact Center Technology Big data 242

Beyond Philosophy

JANUARY 7, 2016

Big data can be used to research past behavior. However, the data must include the emotional influences as well to be accurate, at least for predicting how a Customer Experience can influence future behavior. My prediction. Predictive analytics are key to improving Customer Experience in 2016.

Employee engagement 150

Employee engagement Big data Analytics Education 150

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. Melissa Pollock is head of Content Development and Client Services for AmplifAI Solutions, Inc. ,

Technology 136

Technology Customer Experience Entertainment Coaching 136

The Northridge Group

MARCH 28, 2022

Using the client’s data, Northridge was able to leverage a Big Data processing platform to perform advanced data analytics. The data was loaded, cleaned, transformed, and analyzed using SQL tables. Director of Technology, Solutioning and Data Analytics. . Impactful Results.

Healthcare 128

Healthcare Analytics Contact Center First call resolution 128

TechSee

SEPTEMBER 15, 2022

15, 2022 /PRNewswire/ — TechSee, the market leader in Computer Vision solutions for customer service, today announced a partnership with NeuraFlash with the goal of bringing the next generation of visual engagement and AI-powered service automation to their existing top-tier consulting & ISV service business. BOSTON , Sept.

Big data 109

Big data Consulting Consulting Contact Center 109

TechSee

NOVEMBER 20, 2018

Datameer ’s Big Data analytics platform helps enterprises build accurate, descriptive data models that combine large volumes of data, such as call center data logs and truck roll work orders, with other datasets, such as HR data on call center agents and field technicians, to better understand the barriers to truck roll optimization.

Technology 153

Technology Analytics Enterprise Call Center 153

DMG Consulting

MARCH 9, 2020

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Marketing Contact Center 48

Tethr

AUGUST 13, 2020

Power consultant provides a review and readout of the results to help further isolate macro issues and prescribe best practices. Power is a global leader in consumer insights, advisory services, and data and analytics. Michael Vermillion, Vice President and General Manager, Customer Service Practice at J.D.

Customer Experience 120

Customer Experience Benchmark Best practices Big data 120

Aspect

NOVEMBER 7, 2018

Digital technologies like AI, IoT, and big-data analytics have been creeping into the customer experience for some time now but only recently have businesses really started to take serious notice. While only 15% of enterprises are using AI as of today, 31% are expected to add it over the coming 12 months. Where do we draw the line?

Big data 101

Big data Analytics Technology Contact Center 101

The Northridge Group

MARCH 8, 2024

Kelsey earned a degree in economics and later worked at a marketing agency before coming to NRG as a Consultant. Tressa has been with NRG in one capacity or another – consulting, process work, IT and program management – for 12 years. And her son?

Consulting 138

Consulting Consulting Telecommunications Advertising 138

Peter Lavers

NOVEMBER 26, 2015

This recent fascination with “ big data ” or “ predictive analytics ” or “ data scientists ” is also worryingly reminiscent of what happened during the CRM ‘bubble’. Those who did master the skills I’ve outlined above went on to not just be effective consultants within their business, many are now leaders themselves.

CRM 100

CRM Consulting Analytics Consulting 100

DMG Consulting

AUGUST 31, 2018

These and many other technological and social innovations have been enabled by mega trends that include big data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart-device” generation), the gig economy, and of course, the cloud.

Contact Center 91

Contact Center Virtual Agent Healthcare Consulting 91

360Connext

SEPTEMBER 27, 2017

Soft Data is Perfectly OK. We’re now taming big data into impressive insights. The post 5 Top CX Trends For Survival in the Age of the Customer appeared first on Customer Experience Consulting. It’s a mix of the micro and the macro that really lead to improvements the customer sees.

Banking 124

Banking Metrics Big data Consulting 124

DMG Consulting

MAY 26, 2020

The greatest areas of investment in service organizations and contact centers are in AI, robotic process automation (RPA), big data and digital-oriented applications, all of which are delivered via the cloud. Learn more at www.dmgconsult.com. Subscribe to the Free DMG Newsletter.

Contact Center 96

Contact Center Analytics Consulting APIs 96

ChurnZero

MAY 19, 2020

Through innovative technology that leverages big data and automated workflows, as well as a keen understanding of the complexities of procurement and bidding, they help their customers develop strategic RFP processes that deliver results. A: I am fortunate to have a strong team of onboarding, engagement and support consultants.

Morale 98

Morale Consulting Consulting Big data 98

Natalie Petouhof

JUNE 4, 2015

Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Key Principle#3: Cloud for Analytics. Who should lead this?

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

DMG Consulting

AUGUST 17, 2017

Thank you for your interest in DMG Consulting’s publications. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Please complete the registration form below. First Name * Last Name Email Address *. Monthly DMG Newsletter.

Contact Center 69

Contact Center Technology Big data Gamification 69

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Many organizations are currently enamoured with the promise of technology and big data.

Customer Experience 133

Customer Experience Big data Customer centricity Technology 133

Vcaretec

JUNE 6, 2022

Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data. Writer/Analyst by trade. Tweets are my own.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Natalie Petouhof

FEBRUARY 23, 2016

Capgemini Turns Up the Heat: Based in New York City and London, Fahrenheit 212 will contribute its specialized capabilities for innovation strategy and consumer-centric design to the broader offerings of Capgemini Consulting. The move opens growth opportunities for both companies through their combined capabilities.

Consulting 40

Consulting Consulting Enterprise Management 40

360Connext

MARCH 13, 2017

Big AI will be just as important as Big Data in the near future. In the past few years, we’ve heard so much around big data. There are entire organizations learning how to manage and manipulate the incredible amount of data now available to us. We won’t cry (out loud.). indicates required.

Big data 77

Big data Education Consulting Consulting 77

AWS Machine Learning

MARCH 15, 2024

He entered the big data space in 2013 and continues to explore that area. Her specialization is machine learning, and she is actively working on designing solutions using various AWS ML, big data, and analytics offerings. He also holds an MBA from Colorado State University.

Healthcare 110

Healthcare Big data Engineering Accountability 110